InCrystals Reviews

Name: InCrystals
Address: Unit 17, The Hawthorn Centre, Elmgrove Road, HARROW, HARROW
Rating: 4.40

4.4 Rating 766 Reviews

84 %

of reviewers recommend InCrystals

4.4

Based on 766 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About InCrystals:

Since 2005 , we’ve been at the forefront of creating laser photo crystals and photo gifts using
advanced digital technology. We like to think of ourselves as pioneers turning your photos into a
range of long lasting gifts.

Visit Website

Phone:

02088615251

Email:

info@incrystals.com

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“Still haven't received my order”

Helpful Report

“Very disappointed in my purchase. Sent a colour photo to be printed in the crystal but came with a black and white version which is difficult to decipher. Lesson learnt.”

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“I have got the crystal but not the LED base that I had paid for I am unhappy I phoned last Friday about it they said they would call back and I have heard nothing so I don’t even know if I’m getten the LED base it was a present for my girlfriend for Xmas and I am not happy i only received half of it”

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“I've purchased from you many times the the service as always been fast and efficient. But I've ordered this time and I am still waiting for my crystal to arrive. I've emailed a few time and left messages in your contact us.”

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“Wasn’t happy with my item , it was the wrong way up I wanted it to be in a landscape with the whole dog not his head”

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“Pictures on my keychains weren't as clear as other ones I've had done before from other sites ,not great value for money to be honest ,”

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“2/5 stars. Very quickly despatched my order and they have edited the photo well to only include the people in the laser etch and no background and edited my personalisation so it was on 2 lines to make it look good. However, I don't think the etch/laser is as clear as it could be and the stand that was sent with is too large for the width of the glass so it isn't secure and very easily to knock over and will have to use some sticky dots/blutac/similar to secure it and reduce the gap size. The presentation box was also slightly damaged (the corners had broken apart from each other, something that I was easily able to glue together but shouldn't have had to). Overall, I think this is poor quality unfortunately for the price of it and for something that is going to be given as a gift or a memorable item.”

Helpful Report

“Sorry to say disappointed with my order (heart shaped key ring) So small engraved picture nothing like the examples shown on website. If only you could have seen you example before clicking ok, possibility could have changed photo to address image. Such a shame as photo were of one of my recent lost pet. Plus had no pink light as stated. Sadly won’t be buying again.”

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“the image etched into the crystal is very feint , the detail from the photograph cannot be faulted, bit i expected the image to be much easier to see.”

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“I have just received my order and I am extremely unhappy with the quality of the product. I have had previous photo keyrings made from yourself which were amazing quality hence why I have chosen to reorder from your company. The picture is hardly visable at all and I am hesitant to make any further orders due to this.”

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“The print etched into the glass was very faint, the people did not stand out”

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“I received the crystal in time for my grandmothers birthday and the crystal itself is amazing however the box it came in, the lid was completely ripped off and a sleeve put over the top of it so it clearly was damaged before it was even posted. I got in touch and was told I would receive a partial refund however I have heard nothing since and been completely ignored. I'm not impressed as I had to give it as a gift with the box broken which did not look very nice at all.”

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“You have got it totally wrong Cat. SUKI Dog. TAM”

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“Started off great, got replies to my emails but when my order was delivered i couldnt see the image..x3 emails and no response. I did read the FAQ'S and it said if the image is too dark it wont work. I sent an image hoping it could be used, i didnt recieve a message saying otherwise so i thought my image was acceptable. I ordered a crystal cube which looks like theres no image in it. You have to put it on a dark surface look close and move it to see a faint image. Maybe the company should tell the customer that an image cannot be used and could they send another image that can be used. The item is unreturnable.”

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“Not happy with the service as ordered keychain as a gift and was to arrive on 6Jan was gift for tday and still not arrivedx”

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“Damaged on delivery, awaiting a response”

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“Received my order unfortunately it was damaged,emailed incrystals no response.”

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“Very disappointed in this necklace pic is good on it and quality of chain isnt good either”

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“I order the crystal keyring with light feature - it does not work. Have been unable to contact them by email”

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InCrystals is rated 4.4 based on 766 reviews