In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,445 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,445 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

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“very good service will use again”

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Posted 4 years ago

“I recommend. good service”

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Posted 4 years ago

“Postcode did not take me to the door, only one tired minibus to take us to the airport, then dropped off a good 8/10-minute walk from the airport. will not book again”

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Posted 4 years ago

Hi, thanks for your feedback. The airport collection and drop off point is further away than we'd like. You can pay £4 though when you arrive at the car park, which is the fee for the barrier and we can drop you off outside the departure hall.

Posted 4 years ago

“Very good service will use again”

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Posted 4 years ago

“Pick up area to far for airport 10min walk with heavy baggage”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately, that is where the airport have moved the official drop off and pick up. We would much rather it was closer for our customers. Optionally, ye can drop you outside the terminal, there is a £4 option when you arrive at the car park to do this.

Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Can’t fault it! Spot on 👍”

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Posted 4 years ago

“It was very good service.”

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Posted 4 years ago

“Poor pick up service.I had to spend anopther 4 pounds from my pocket to arrange the pick up. When we collected the car it was full of bird pooh,and bit of food inside the car.”

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Posted 4 years ago

Hi, thanks for your feedback. We charge an additional £4 if you want to be dropped off and picked up directly outside the terminal. If not, we will drop you off and collect you from the official airport drop off and pick up point. There won't have been any food inside your car from ourselves, we do not eat whilst moving cars around the car park. For the bird droppings, sadly there is nothing we can do about this if a bird flying over calls on nature.

Posted 4 years ago

“TERRIBLE EXPERIENCE - NEVER USE THIS SERVICE; advise everyone never to use in2 car parks. I had your colleague yelling at me on the phone - incredibly rude and aggressive, unacceptable. When I was dropped at the airport, right by the terminal, I was told that I would be picked up at the same place; when I arrived back I called the number provided, 15 mins later no one was there; I called back and had a person on the phone insulting and screaming at me saying that I was in the wrong place and that I had to pay 4 pounds if I wanted to pick be picked up there. I checked your reviews in google after this experience and understand this is not the first time people are insulted, with your personnel being aggressive to customers... I can only say that your service is a shame and hope people will not be drawn into your scam.”

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Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear that you had an unacceptable experience upon your return to the car park. We will speak with the members of staff involved immediately. Please accept our apologies again on this occasion. We are not a scam, we have been providing airport car parking services at Liverpool airport for 14 years and have thousands of happy customers.

Posted 4 years ago

“It's a no-frills parking option but does everything you need it to do very well. Only a few mins drive to the Airport Gave us an option to drop off outside the airport for a £4 charge (covers the airport parking) or at the drop off point about 4 to 5 mins walk Quick collection when we arrived back and again option for where to be collected As I say, no frills but cheapest about and does everything you need. I would definitely use them again”

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Posted 4 years ago

“Very good and cheap parking👍”

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Posted 4 years ago

“Good service , nice friendly staff would use again if flying from Liverpool”

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Posted 4 years ago

“Unfortunately my car was dented when left at in2carparks, I know it’s at the owners risk but being in a secure premises with cctv I would of thought they would of checked on the cars abit more or not parked them so closely together for someone els to dent my car when getting into theirs!! The woman on reception was lovely and helpful and pick up was good that’s the only big fault of my experience with them”

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Posted 4 years ago

“Good place to park here”

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Posted 4 years ago

“Excellent customer service as always!!!”

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Posted 4 years ago

“Brilliant, super friendly and efficient on both sides of the journey”

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Posted 4 years ago

“Syper.....”

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Posted 4 years ago

“Exellent service”

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Posted 4 years ago

“First time parking here as it was cheapest option but didn’t realise I had to leave my keys with them so gave myself a lot of time for my return just in case there was delays with my flight. When I called for pickup got yelled at because my car was in back as he wasn’t expecting me. The drop off and pick up far away and walking in dark late at night was ominous for two women doesn’t feel safe. Would never use them again next time I’d pay extra to park opposite the airport entrance. You can’t put a price on safety and convenience! If these things don’t matter to you then they are fine to use”

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Posted 4 years ago

Hi, thanks for your feedback. We could drop you off near the main entrance, there is an additional fee for this and it should have been avised to you when you arrived at the car park. In terms of arriving back at the car park, we keep an eye on your flight, so we know if you are delayed. If you put a time on that is later your car understandably would be brought out after the cars of an earlier arrival time.

Posted 4 years ago

In2CarParks is rated 4.6 based on 5,445 reviews