iMyHome Reviews

Name: iMyHome
Rating: 4.66

4.7 Rating 2,340 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

Metrics

Info

4.7

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how iMyHome made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

Jeremy

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick and easy to use.”

Helpful Report

Posted 8 years ago

“All worked well got report back within 2 days and was able to read and proceed with purchase”

Helpful Report

Posted 8 years ago

“Very good customer service. Quality of the report was excellent.”

Helpful Report

Posted 8 years ago

“No issues with this firm of surveyors, simple competitive and friendly, always on hand to answer my emails and calls. I would certainly use them again and therefore give a 5 star review. Thank you iMyHome Team!”

Helpful Report

Posted 8 years ago

“Based on the positive reviews I've booked my homebuyer survey with iMyHome. It has been stressful trying to contact the team. The phone system wasn't working - nobody picks up the phone when I called, I have to use email and the response time to email took as long as 1 day! Upon booking completion on Thursday evening, there was no update on Friday and I had to email them to chase. Then finally I received a phone call around end of the day, telling me the assignment is about to take place. I had a peaceful weekend. On Monday, the assigned surveyor company rung me and told me their next available date is the following week, I was not pleased with that arrangement as I was told by iMyHome the possible date was going to be on that week, and it has not been communicated clearly to that assigned company. Anyway I gave in, and signed the consent on Tuesday. On Wednesday the assigned surveyor company emailed me saying they have to postpone the survey to another week as the surveyor is not available. This is clearly too much. I need to sort this out hence I had spent that day trying to call iMyHome, left a voice message, email, and even sent a message via the website "contact us" form. There was no reply for the entire day. On the next morning, got a phone call from them, and said they will reassign to someone else and assured me to let me know on that day. Again, they failed to keep their word. No update by the end of the day despite me chasing them once in the afternoon via email. At that point I had completely lost my trust with their service. I quote what they took pride in "providing a second to none customer experience" and this is what I receive - sleepless nights, wasting time trying to follow up and lack of communications from them. I decided to cancel booking on the next day, and it took 10 days to settle full refund. The first assigned surveyor had even booked in an appointment with the EA without informing me resulting in the actual appointment not cancelled with property vendor. I would never recommend this company. Unless you can be sure their phone system works and that somebody is there to pick up the phone, purchasing property has enough stress to bear. Always book a service that you can be sure of proper communications. However to be fair, they deserve a 2 star rating for keeping their word in giving full refund.”

Helpful Report

Posted 8 years ago

Good afternoon, Sorry to hear that you were not happy with the service that we provided. We do pride ourselves on offering an excellent customer journey and we apologise that you have been unhappy with our service. We appreciate all feedback. We did have some technical issues with our site and also the phone lines which have now been resolved and have not had any other negative feedback. The market around the summer time is very busy and although we try to accommodate and stick to our service level agreements sometimes turnaround times can be slightly longer during these times. iMyHome would like to wish you all the best with your purchase. Best wishes, The iMyHome Team

Posted 8 years ago

“Very Personable guy that did the survey and very helpful.......with hand why his conclusions”

Helpful Report

Posted 8 years ago

“I found the website easy and intuitive to use. Communication was clear, concise and I heard back very quickly with details of my quote. The price was good and I was very happy with the service I received.”

Helpful Report

Posted 8 years ago

“Quick, easy, professional and cheap. Would definitely recommend!”

Helpful Report

Posted 8 years ago

“I found the service very easy to use and communication was great too, with a member of the team calling me back to answer an initial query. Survey was booked and report emailed to me on time. I would definitely recommend iMyHome.co.uk”

Helpful Report

Posted 8 years ago

“Friendly, efficient, professional. Would use them again”

Helpful Report

Posted 8 years ago

“Fast transaction and the survey itself was carried out quickly and effectively. I received the survey report in a timely manor and it was presented in a simple and easy to read manor.”

Helpful Report

Posted 8 years ago

“Fast replies and able to work with third parties to help the process through. All went well after a small blip in lack of comms from the survey company at the start which was resolved quickly.”

Helpful Report

Posted 8 years ago

“very good survey have recommended to my work colleagues and I will be using them again”

Helpful Report

Posted 8 years ago

“Efficient and easy to organise. We were then really pleased to receive our surveyor details listing a local surveying company. No hassle. Guaranteed comprehensive report.”

Helpful Report

Posted 8 years ago

“Great company to deal with. No problems.”

Helpful Report

Posted 8 years ago

“Very efficient, kept me up to date and speaking directly with the surveyor was very beneficial. The survey was completed quickly which allowed me to proceed with the purchase without delays. Highly recommend.”

Helpful Report

Posted 8 years ago

“I had booked a full building service through imyhome. The company which was instructred for the survey carroed out the survey but didnt produce the report with sufficient evidences and photographs for defects which they mentioned in the property. I had specifically raised certain concerns with the property and requeted the surveyor to investigate these in the property but they didnt even comment on these such as presence of load bearing walls. The report was nothing different to a standard home buyers report. Moreover, the company uses third party surveyors to conduct the survey and therefore iam unable to get hold of the surveyor to discuss my concerns. In my opinion, there has been no communiation and imyhome are not even showing acknowlegdment of this. Will never use them.”

Helpful Report

Posted 8 years ago

Dear Rimmy, Sorry to hear that you were not happy with the service that we provided. We did set out the description of the service prior to your booking and you had agreed to the terms and conditions confirming your acceptance of this. When we had receive your concerns following the delivery of the report we did put you in direct contact with the surveyor which he had confirmed. We had previously confirmed prior to booking that a structural engineer would confirm if a wall was load bearing, not a surveyor. We had duly completed a standard RICS Building Survey, not a Homebuyers Report. Best Wishes, The iMyHome Team

Posted 8 years ago

“Prompt response and no pressure sales, Good thorough report and the best quote we had.”

Helpful Report

Posted 8 years ago

“Very good prompt service (knowledgeable and helpful) Very good value for money and amazing Costumer service.”

Helpful Report

Posted 8 years ago

“Excellent service, fantastic price, great communication, would thoroughly recommend iMyHome. My initial enquiry was responded to very quickly, survey arranged and carried out and report sent through hassle-free. The enquiry seems to be sent to a local RICS surveyor, mine being Watsons, and then they take it from there. This was the cheapest quote sent to me via Local Surveyors Direct, but the company had good reviews, and I definitely agree with them.”

Helpful Report

Posted 8 years ago

iMyHome is rated 4.7 based on 2,340 reviews