iMyHome Reviews

Name: iMyHome
Rating: 4.66

4.7 Rating 2,339 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

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4.7

Based on 2,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

Jeremy

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

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“Easy to use, great communication and quick result. Report easy to follow. Very trustworthy”

Helpful Report

Posted 3 years ago

“Quickly auctioned. Reasonable fees, document on line easy to understand. Would definitely use again.”

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Posted 3 years ago

“Easy to book and report produced in quick time.”

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Posted 3 years ago

“Convenient and efficient way for property buyer to have a home buyer report. Report comes out promptly and very good organized”

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Posted 3 years ago

“Brilliant service!! Surveyor saved me a lot of money, despite a new survey needing to be done on a different property, she was thorough and she saved me thousands on that first bad property hence a new survey to be needed. Quick to survey and polite and all services were more than happy to talk about anything. I would recommend as I had two surveys carried out with them and the second was just as thorough. Don’t pay for recommendations from your estate agent they are overpriced for a service that will cost you more and still give you the vital information you require for your purchase. Don’t be fooled by estate agents give imyhome a call for a quote first, they do the same service!! Email and telephone communication”

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Posted 3 years ago

“Very thorough and communication was good.”

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Posted 3 years ago

“Very good prompt service with clear guidance and costings . Everything simple to arrange at value price. Will be happy to pass on to friends etc.”

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Posted 3 years ago

“Excellent service! A detailed report was with us in 3 days. I recommend anyone. I can proudly say everyone”

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Posted 3 years ago

“Jo made the survey on the house I was buying and he coudn't have been more helpful. Harry responded to my need for a copy of the survey within minutes.”

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Posted 3 years ago

“Good experience end to end”

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Posted 3 years ago

“iMyHome found us a surveyor very quickly at a good price. The surveyor was very friendly and efficient and promptly carried out a thorough survey. We are very happy with the service and would not hesitate to recommend iMyHome to others. Thank you. Howard Scott”

Helpful Report

Posted 3 years ago

“Pleased that it was comprehensive and completed fairly quickly for which we paid an extra £50. However having paid this, we were then very disappointed to receive someone else’s report instead of ours. I had to make several phone calls to get the correct one. I feel we should have been refunded the “urgent” £50 fee for this mistake.”

Helpful Report

Posted 3 years ago

Good afternoon, I am glad to hear that you found the report comprehensive, and that the report was completed quickly for you. With time being of the essence for a lot of people at the moment and with the property market as crazy as it is, it is good to hear that we managed to get this sorted nice and quickly for you. If you wanted to speak to the team about the mixup with report, please get in touch and we will do what we can to come to a resolution. Kind Regards,

Posted 3 years ago

“Great service”

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Posted 3 years ago

“Purchasing a property is so daunting, however the service provided by IMyHome has been very good. They are responsive and helpful. The report was produced quickly and contained excellent information.”

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Posted 3 years ago

Good afternoon Marcelline, Thank you for getting in touch, I hope you are well. You are absolutely right, buying a house is one of the most stressful things that you will do, and since there is a lot of money involved, it is important that you get a qualified professional to triple check everything. We are here to make the survey process simple, so while its not going to fix the whole problem, something is better than nothing :) Want to wish you all the best with the rest of the purchase and if you have any questions going forward please don't hesitate to get in touch.

Posted 3 years ago

“If you need a straightforward report on a new property this product works. However if you feel the need to discuss any issues arising this doesn't seem possible. All my queries were referred on through a call centre/receptionist. If I bought again tomorrow I'd go local. The cost difference wasn't substantial.”

Helpful Report

Posted 3 years ago

Good afternoon Barry, Thank you for taking your time to leave a review, I am sorry to hear that you struggled to speak to our surveyor. Especially as this can be such a valuable tool when it comes to understanding the report and its contents. I am not sure who you spoke to when you tried to get in touch with the team but I will make sure that this is raised with the team. If you wish to discuss this further, please don't hesitate to get in touch and I will do everything I can to rectify this as as a matter of urgency. Kind Regards, Harry Cooke iMyHome

Posted 3 years ago

“The survey itself was extremely helpful, however, I found the surveyor was not helpful when I asked for further information. The survey itself was helpful for providing recommendations but largely failed to explain the rationale behind them and what the actual issues were ie ‘smoke alarm doesn’t meet regulation’ but without the reason for this. When I asked for the reasons behind some of the recommendations, It took over 2 weeks to receive a reply. My queries were only responded to when I chased the surveyor up and only one of my questions was answered (in a rather rude way). Therefore, it seems the survey itself was good but customer service was lacking.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for getting in touch, while I am glad to hear that your report was helpful, and we always try our utmost to provide the best service possible, and so I want to apologise on behalf of everyone here at iMyHome that you felt you have been let down. I have asked the team to look into this and we will be escalating this further to make sure we can improve for next time. If you would like to speak to one of the team about your report or the experience, please don't hesitate to give a member of the team a call and we would be more than happy to help out. Kindest Regards, The iMyHome Team

Posted 3 years ago

“Excellent service, quick turnaround, detailed surveym”

Helpful Report

Posted 3 years ago

Good afternoon Sarah, Thank you for taking the time to leave a review, it is great to hear that everything went well for you and the report was put to good use. Wishing you all the best with the rest of the purchase. The iMyHome Team

Posted 3 years ago

“Homebuyers report very basic. Have had more in depth homebuyers reports written on previous properties.”

Helpful Report

Posted 3 years ago

Good afternoon Helen, Thank you for getting in touch, I am sorry to hear that you don't feel the report was detailed enough. I have taken some time to look into your case and the report that was produced. I can see that the report you recieved was 32 pages in length and included a valuation free of charge for you. If you would like to discuss the survey with a member of the team, or with the surveyor that inspected the property, we would be happy to arrange that.s Please get in touch if you wish to discuss this further. Many thanks, The iMyHome Team

Posted 3 years ago

“Very happy with level of detail offered very clear and consice.”

Helpful Report

Posted 3 years ago

“Asked for a receipt but haven’t received one I’m afraid”

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Posted 3 years ago

Good afternoon Mr Hancock, I can see that a receipt of payment was sent upon instruction back on the 4th of August, but also on two occasions to the email address that was on file. I have asked our accounts team to reissue this to yourself as soon as possible and if nothing is received please give a member of the team a call. Many thanks, The iMyHome Team

Posted 3 years ago

iMyHome is rated 4.7 based on 2,339 reviews