Not able to attend either of the two proposed dates. Was told collection would be between 12:45 and 14:45 today. I was home from 12:15 waiting. Then I received an email saying the collection time had been changed to between 14:00 and 16:00 (when I have to do the school run)! Nobody made any attempt to contact me to advise they were running late, or to check if the new collection time was suitable. True to form, collector arrived whilst I was on school run. I had to leave everything outside the front door and hope for the best Won't be using you again, sorry.