Name: iCollectClothes
Rating: 4.95

“Easy online booking of collection from doorstep 3 days later of mostly new clothes and handbags bought in the more optimistic pre-pandemic days - and taking up a vast amount of space in a house which has turned into a covid refuge for a clinically extremely vulnerable elderly parent and carer daughter. It felt good to declutter the cave and even better to handpick a charity which has directly helped us - instead of the usual high street/charity recycle bin favourites which we HAVE supported time and again since March 2020 and before. We booked the slot on Sat morning, opted for Monday preferred, 2nd choice Tue. The email promised "shortly" had to be chased - and the contact number didn't accept messages - as we'd yet to get a time for collection Monday (or Tue). But it was the weekend, and a weekend in pandemic and all the pandemonium that has involved. We got a message Monday to confirm Tue - and the likely time. Courier turned up right on the dot. The day's grace gave me time to do some carer related duties - and also to gather some more goods to give away ... books, music, films, jewellery, some new plates and bric a brac as iCollectClothes accept the lot. We were put off one leading charity -having donated a new dining table and chairs to them and other high value goods over the years - when we added some smaller items to the last haul, quality items, new or virtually unused, and the driver said "Oh, they won't want THIS stuff. " We haven't given them a thing since. Charities need good ambassadors and I, for one, am happy to use a middle man which provides good customer service and delivers a choice of charities.”

Helpful Report

Posted 2 years ago

“Easy online booking of collection from doorstep 3 days later of mostly new clothes and handbags bought in the more optimistic pre-pandemic days - and taking up a vast amount of space in a house which has turned into a covid refuge for a clinically extremely vulnerable elderly parent and carer daughter. It felt good to declutter the cave and even better to handpick a charity which has directly helped us - instead of the usual high street/charity recycle bin favourites which we HAVE supported time and again since March 2020 and before. We booked the slot on Sat morning, opted for Monday preferred, 2nd choice Tue. The email promised "shortly" had to be chased - and the contact number didn't accept messages - as we'd yet to get a time for collection Monday (or Tue). But it was the weekend, and a weekend in pandemic and all the pandemonium that has involved. We got a message Monday to confirm Tue - and the likely time. Courier turned up right on the dot. The day's grace gave me time to do some carer related duties - and also to gather some more goods to give away ... books, music, films, jewellery, some new plates and bric a brac as iCollectClothes accept the lot. We were put off one leading charity -having donated a new dining table and chairs to them and other high value goods over the years - when we added some smaller items to the last haul, quality items, new or virtually unused, and the driver said "Oh, they won't want THIS stuff. " We haven't given them a thing since. Charities need good ambassadors and I, for one, am happy to use a middle man which provides good customer service and delivers a choice of charities.”

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Posted 2 years ago

“Came on time”

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Posted 2 years ago

“Excellent this was our designated charity in memory of someone special. Thank you for making a hard situation easier.”

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Posted 2 years ago

“Easy and fast way to donate cloths. Will recommend to others friends in future”

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Posted 2 years ago

“Unfortunately my bags got picked up by someone else and not ‘ collect clothes ‘ as they have just turned up to collect them”

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Posted 2 years ago

“Easy to book, friendly service and totally convenient! Will be booking again.”

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Posted 2 years ago

“Came on the day I requested. Picked up the bags with no fuss with in timeframe. Thank You”

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Posted 2 years ago

“It’s easy to use and there brill”

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Posted 2 years ago

“Excellent service kept us informed re pick up times etc. Quick service. Would have preferred a txt message instead of Email as to pick up time.”

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Posted 2 years ago

“Driver was very polite and helpful, came to pick up when they said they would. I hope my donation will help. Thank you.”

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Posted 2 years ago

“Collected on the specific date advised by email, but company changed 2 times the collection times.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Confirmed a collection a few days earlier than asked for. … it was ok as it was a dry and sunny day and I was able to leave the bags outside. Otherwise, kept me informed and collected at the time they said they would. Excellent service.”

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Posted 2 years ago

“They came on time Good service”

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Posted 2 years ago

“Reliable. Kept me updated all through. Did collection promptly.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I like your collection service which is efficient, comes within the timeframe stipulated and the drivers are very obliging and friendly”

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Posted 2 years ago

“Communications needs to be better.. Communications need to be better. Emails are often lost in junk mail and sending them in the middle if the night does not help. Phone of texting people is much more efficient. ..otherwise good job!”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

iCollectClothes Reviews