iCollectClothes Reviews

Name: iCollectClothes
Rating: 4.95

5.0 Rating 30,162 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

Metrics

Info

5.0

Based on 30,162 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

Write Your review

Tell us how iCollectClothes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iCollectClothes 5 star review on 15th June 2023

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service here was really good , pick up arrangements were very easy to sort and the collection went ahead without issues , highly recommended”

Helpful Report

Posted 2 years ago

“The bloke who collected was miserable and never helped with bringing the bags to him as they never told me what time they were coming so I didn't leave them outside due to it raining . He never used manners or anything”

Helpful Report

Posted 2 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Excellent service. Called when they said they would. Very useful and I don’t drive so very convenient”

Helpful Report

Posted 2 years ago

“I suggest that you send ICollectClothes donation stickers so the picker and households know that these items for donation even if they are kept for long time outside the house. You dont want to pick a wrong item if its not tagged.”

Helpful Report

Posted 2 years ago

“Good service however came way earlier that was written in the email which caught me of guard and rashes me.”

Helpful Report

Posted 2 years ago

“Easy to use service. Excellent communication. Will be using again.”

Helpful Report

Posted 2 years ago

“First, let me apologise - I inadvertently put my house number down as 64 not 62. So my next door neighbour was called on - my fault totally. Bags of clothes were outside my door but quite rightly I was rung to verify the address and the operative efficiently collected the bags. However, whoever rang me was a tad confrontational and not particularly polite. I'm in business and if one of our employees spoke to a client in the way I was spoken to we would send them for phone training. Questions or difficulties can be mentioned in a friendly tone without a hint of aggression. I know I was at fault and apologised but the atmosphere was uncomfortable. The operative did his job well but hardly spoke and was unsmiling....and I apologised to him too! This service is a fabulous way to have a large number of things removed, recycled and help charities...five stars for that. But politeness and approachability cost nothing but are priceless. Please remember that and it will be 10 stars next time.”

Helpful Report

Posted 2 years ago

“Hi i used first time this services, highly setisfied and highly recomended as thanks a lot”

Helpful Report

Posted 2 years ago

“Thank you very much. A very helpful young man with a pleasant manner carried all the bags from my door to the van. It is good to deal with reliable people.”

Helpful Report

Posted 2 years ago

“Fast and very efficient service. Would definitely recommend and use again.”

Helpful Report

Posted 2 years ago

“So sorry about rating My shaky fingers went wrongly and could not take it off Driver was prompt and cheerful Thank you once more”

Helpful Report

Posted 2 years ago

“Great ,went on line and pick up was quick .”

Helpful Report

Posted 2 years ago

“Hi I will be using this service again It is good to get rid of some donations to good charity”

Helpful Report

Posted 2 years ago

“Kept changing day of collection”

Helpful Report

Posted 2 years ago

“It would be really helpful if boxes were provided. Not everything is suitable for plastic carrier bags eg China and bags aren’t environmentally friendly either. I would give more often if boxes were given either prior to collection date or that the driver has large crates to collect items and carry away”

Helpful Report

Posted 3 years ago

“Excellent collection service nice to know so that it's helping so many charities and the driver was polite and courteous”

Helpful Report

Posted 3 years ago

“I’ve used this service twice and they disregard your preferred delivery date - both times I’ve had to wait over a week for them to collect my items. On the day itself the collection time changed at least 3 times.”

Helpful Report

Posted 3 years ago

“Collection driver went to the wrong house I ended up going down the street to tell him to come back which he did and was very apologetic. but it would stop me useing you again as everything else about the process is very good.”

Helpful Report

Posted 3 years ago

“Speedy response and collection. The only downfall was, the person collecting the charity bags didn't even smile or sale hello which I found very rude. Please train your staff appropriately. Thanks”

Helpful Report

Posted 3 years ago

“I don't drive so have the items collected is great but I feel your collection policy needs to be reviewed. My first request was put back by two weeks and the night before collection my time only to be changed by an email at 6.41am!! I was asleep and could have missed it. Luckily enough the driver came at around 9.30am but emailing and changing times on the day is not good practice.”

Helpful Report

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. When the driver starts his journey there is automated message sent to inform about collection time, if there are any changes trough the day we are sending updated messages also. Thank you for your understanding and please accept our apologies one more time. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 8am-5pm)

Posted 3 years ago

iCollectClothes is rated 5.0 based on 30,162 reviews