First, let me apologise - I inadvertently put my house number down as 64 not 62. So my next door neighbour was called on - my fault totally. Bags of clothes were outside my door but quite rightly I was rung to verify the address and the operative efficiently collected the bags. However, whoever rang me was a tad confrontational and not particularly polite. I'm in business and if one of our employees spoke to a client in the way I was spoken to we would send them for phone training. Questions or difficulties can be mentioned in a friendly tone without a hint of aggression. I know I was at fault and apologised but the atmosphere was uncomfortable. The operative did his job well but hardly spoke and was unsmiling....and I apologised to him too! This service is a fabulous way to have a large number of things removed, recycled and help charities...five stars for that. But politeness and approachability cost nothing but are priceless. Please remember that and it will be 10 stars next time.