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ICE Headshop Reviews

4.7 Rating 13,010 Reviews

91 %

of reviewers recommend ICE Headshop

Company Reviews

Product Reviews

4.7

Based on 13,010 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About ICE Headshop:

Welcome to ICE Headshop, The peoples choice since 2012!

ICE have always been at the forefront for niche products & have gained a cult following due to being constantly ahead of the game & pioneers of the industry to a large degree, bringing you what YOU want, a benchmark if you will.

Our site & our products never stand still & the latest trend is always there to be had at the best prices, & not just by a little bit often by a lot!

You will find a sprinkling of quirkiness whilst buying from us that will bring a smile to your face when your not expecting it, we dont all have to be serious all of the time right!

We thank all who shop with us with over 500k orders to date, we love you all equally!

The ICE Headshop team

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ICE Headshop 5 star review on 7th May 2024

ICE Headshop 5 star review on 25th April 2024

Stephen Buckham

ICE Headshop 5 star review on 16th April 2024

ICE Headshop 5 star review on 4th April 2024

ICE Headshop 5 star review on 26th March 2024

ICE Headshop 4 star review on 18th March 2024

ICE Headshop 5 star review on 7th March 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my vapes didn’t come with a charger was not sealed and did not work! I emailed you about it but have heard nothing yet.”

Posted 1 year ago

“Seeds were a dud!. 2nd website ive tried to buy seeds from now & all crud. Better going to a proper street dealer than these jokers”

Posted 1 year ago

“Ordered £21 worth of stuff that never arrived, when checked Royal Mail tracking it shows a photo of some random persons front door. Disappointed and definitely won’t be using in the future”

Posted 1 year ago

“wouldn’t recommend.”

Posted 1 year ago

“Seeds didn't germinate.. disappointed”

Posted 1 year ago

“All 5 seeds now dead. Three didn't germinate at all, the other two barely survived a few days. First time I have had such seeds and I have raised many a plant.”

Posted 1 year ago

Hi Paul, I'm sorry to hear that you aren't happy with your shopping experience. I've taken a look and I can't see that you have contacted us regarding any issues with your order. Could you please contact us at: admin@iceheadshop.co.uk A member of our team will then get in touch with you and we can get any issues resolved for you :)

Posted 1 year ago

“Did not recieve my gummies”

Posted 1 year ago

Hi Tom, I'm sorry to see that you didn't receive your gift with your order! I've taken a look to see if there's any previous correspondence regarding this and I can't see that there has been. A packet has been dispatched for you today :) If you have any questions or problems then please contact us at: admin@iceheadshop.co.uk A member of our team will be in contact to help get any issues resolved for you.

Posted 1 year ago

“Product came bamaged”

Posted 1 year ago

Hi Stephen, We are sorry that your order was damaged during transit. I can see in the correspondence you were sent a pre-paid tracked returns label as you wanted to return the entirety of your order although only one item had been damaged. A full refund has been processed for you today :)

Posted 1 year ago

“My wife has used the vape a few nights running and it has not helped at all”

Posted 1 year ago

“Goods arrived on time. Brilliant shop and service.”

Posted 1 year ago

Hi Zbigniew, I have taken a look at the tracking and I can see this order was delivered for you on the 26th with a photo and map scan of delivery. We have emailed you regarding this if you could please get back to us: admin@iceheadshop.co.uk

Posted 1 year ago

“Not received”

Posted 1 year ago

Hi Imaan, I've taken a look at the tracking and this shows that this was delivered for you on the 24th with a delivery photo and scanned map location of delivery. If you have not received your package could you please contact us: admin@iceheadshop.co.uk

Posted 1 year ago

“As of Monday 30th I have yet to receive them , thus may be nail service at fault”

Posted 1 year ago

Hi Nicola, I've taken a look and it looks as though your order may have become lost in the Royal Mails network. Could you please contact us: admin@iceheadshop.co.uk We can then get this either refunded or a new order dispatched for you :)

Posted 1 year ago

“Ice headshop Only sell FAKE SEEDS,Wouldn't recommend them to Anyone.NO Seeds grew from my last 2 orders.Waste of money! !”

Posted 1 year ago

“7 seeds germinated out 22 seed very disappointed, Tried to contact ice head shop and they never get back to me, seems like a massive scam.”

Posted 1 year ago

“Bought the snuff back. Tried all 3. Snow ball burnt my nose. So I took blow out and it was a nice cool feeling then took again after 20 minutes and burnt my nose. Took smiley face and burnt my nose. Load of rubbish. Gonna throw it all in the bin. Waste of money but I’m happy I tried it so i can tell people not to bother. The caffeine rush. I wanna go to sleep so no rush at all.”

Posted 1 year ago

“I purchased a collection of powders from here. Beak- NRG - pow 1 -pow 2 and I can honestly say what a complete and utter waste of money. They put chemical symbols on the sales page- but it’s just glucose powder and caffeine. It tastes hideous and does absolutely nothing. A cheap can of energy drink gives more of buzz.”

Posted 1 year ago

“Received a disposable vape today after placing the initial order on 23rd Dec. Doesn't even work. Contacted through online chat. Said someone will be in touch with 24-48 hours. Honestly, atrocious. Even had the audacity to ask me to check if the "batteries" were inserted correctly on a disposable vape”

Posted 1 year ago

Hi, I've taken a look at the email correspondence and I can see you contacted us on the 30th of December regarding the faulty device. Your email has been replied to today as this is our first day back and trading after being closed over the New Year celebrations. We do apologise for the delay and our team have replied to all emails during this time today. We do have our Christmas and New Year opening times available to view here: https://www.iceheadshop.co.uk/christmas-opening-hours We are currently awaiting your response if you'd like this item replaced with a new device or if you would like it refunded. Please let us know how you would like to proceed.

Posted 1 year ago

“Also recieved wrong item last month ordered cbg/cbd 50/50 and recieved cbd only and I wasn't made aware they were sending a replacement. Instead they said nothing hoping I wouldn't notice? After going through the reviews on the website I realise it happened to other customers too.”

Posted 1 year ago

Hi Ricardo, We are sorry to hear that there was a packing error with your order. I've taken a look through the email correspondence and I can see that the correct item was sent out immediately for you. We apologise for any inconvenience this may have caused you and we hope you will enjoy the Re-leaf sent in error whilst the correct product makes it's way to you. Should you experience any difficulties or issues when shopping with our store please contact us at: admin@iceheadshop.co.uk Our team will do everything they can to ensure any issues are resolved for customers as quickly as possible.

Posted 1 year ago

“Received the wrong item then got told someone would be intouch within 24-48 hours and still not heard anything”

Posted 1 year ago

Hi Abbie, I can see here that our knowledge experts have replied to your initial email sent on the 22nd. Your initial email was sent after our store closed for trading for the festive period. We have our Christmas opening times available here: https://www.iceheadshop.co.uk/christmas-opening-hours Your email was replied to the same day our store opened for trading on the 28th. We apologise for the delay in reply and our team responded as quickly as possible after coming back from the Christmas Holidays.

Posted 1 year ago

“Royal Mail are saying now, they’ve delivered the package, and have provided a photo which is not my home, and I don’t recognise the house, as Royal Mail have changed their story after saying the parcel had been returned to you, I believe the package has been stolen. I am really not happy. As this was my medication for my PTSD, and now don’t have any money to purchase more”

Posted 1 year ago

Hi Snook, We apologise for any inconvenience that Royal Mail caused you. I've had a look at the email correspondence and I can see one of our team members was able to locate your package which was marked to return to the sender due to the address being inaccessible at the time of delivery. This was quickly returned and our team communicated with yourself during this process. The order was returned and shipping address was reconfirmed and dispatched for you the very same day. We hope you enjoy your purchases and we wish you a very happy new year!

Posted 1 year ago

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ICE Headshop is rated 4.7 based on 13,010 reviews