ICE Headshop Reviews

Name: ICE Headshop
Rating: 4.66

4.7 Rating 14,934 Reviews

91 %

of reviewers recommend ICE Headshop

4.7

Based on 14,934 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ICE Headshop:

Welcome to ICE Headshop, The peoples choice since 2012!

ICE have always been at the forefront for niche products & have gained a cult following due to being constantly ahead of the game & pioneers of the industry to a large degree, bringing you what YOU want, a benchmark if you will.

Our site & our products never stand still & the latest trend is always there to be had at the best prices, & not just by a little bit often by a lot!

You will find a sprinkling of quirkiness whilst buying from us that will bring a smile to your face when your not expecting it, we dont all have to be serious all of the time right!

We thank all who shop with us with over 500k orders to date, we love you all equally!

The ICE Headshop team

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ICE Headshop 5 star review on 27th June 2025

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using these guys for a while without a hitch until recently. Ordered 3 seeds, they all failed, but the free one they sent didn’t. Tried to contact multiple times by email and on contact page to resolve but didn’t even get a reply. Won’t be using again”

Helpful Report

Posted 1 week ago

Hi John I can see we replied to you yesterday letting you know we've sent a replacement, please check your email & your post Thanks Dan

Posted 1 week ago

“Ordered different seeds on two occasions and neither sprouted. Fair enough,that's nature for you.. When I contacted them to report it they didn't even bother replying...”

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Posted 1 week ago

“only two out of four seeds germinated”

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Posted 1 month ago

“Very disappointed! I've made a purchase on Saturday and got delivery on Wednesday. On f@kin Wednesday. I was already 1500 miles aways making the purchase totally useless and money wasting sh#t. Thanks for nothing! F*kin 24h delivery. Yeah right”

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Posted 1 month ago

“Didnt send me what i ordered. You were obviously out of stock but didnt show me the courtesy of asking if i wanted an alternative just sent me an alternative so wont be using you again.”

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Posted 2 months ago

“The service itself was very good it was just that the product ( snow blow) didn’t do anything at all apart from giving me an unpleasant burning sensation in my nose.”

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Posted 2 months ago

“Seeds are always as described but postage takes the p1ss, says they are shipped when they ain't, 9 days after shipped and royal mail still expecting the parcel 🤦”

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Posted 2 months ago

“Expensive ones didn't work”

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Posted 3 months ago

“Only half the seeds were viable”

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Posted 3 months ago

“Premium prices but with countless fumbled orders, orders improperly received (items missing, then questionable customer service after a clear obvious pattern of "human error"errors with original account. Bearing in mind this is a supplementary medical service business, serving customers who often have difficulty expressing themselves when an issue would arise..”

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Posted 4 months ago

“I order 4 grams of hemp cbd in total only weighted about 3 grams disappointing”

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Posted 4 months ago

“2 stars is generous. Purchased 4 seeds. Was sent 6. Only one germinated and it was a barneys farm seed. Other one were ice head shops own cheaper seeds. None of which sprouted. Has 4 different strains”

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Posted 4 months ago

“Great service and delivery, although my opinion is the opposite for the products supplied! I purchased a mixed bag, of which I received 6 different strains, all apart from the solid 'Choco', appeared, smelt, and tasted the same. Don't think I'll be returning unfortunately.”

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Posted 5 months ago

“Only 2 successes, so not best pleased with purchase. Past purchases from other available banks near on 100%, probably wont be returning to purchase again. Sorry.”

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Posted 5 months ago

“Delivery fee so expensive.”

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Posted 6 months ago

“Tracking info was provided and was accurate order however was not order 9 sets of paper and only received 5 as well as missing an entire item luckily it was a free item but still missing out on papers I paid for is a shame”

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Posted 7 months ago

Hi Ethan, I've taken a look and I can't see any correspondence from yourself regarding this order. Could you please contact us at: admin@iceheadshop.co.uk A member of our team will then be able to get this resolved for you :) I apologise for the inconvenience that this has caused you.

Posted 6 months ago

“Good customer bad customer service probably won’t be back”

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Posted 7 months ago

“This product done nothing for me, i did get some numbness from this product but nothing els”

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Posted 8 months ago

“Great customer service. Shame about the product.”

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Posted 9 months ago

“Haven't received it”

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Posted 10 months ago

ICE Headshop is rated 4.7 based on 14,934 reviews