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iamsold Ltd Reviews

4.7 Rating 803 Reviews

95 %

of reviewers recommend iamsold Ltd

Company Reviews

4.7

Based on 803 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0345 646 0302

Email:

customerservices@iam-sold.co.uk

Location:

Floor 6, Arden House, Regent Centre
Newcastle upon Tyne
NE3 3LU

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very helpful and proactive through whole process. Easy to deal with and informative”

Posted 4 years ago

Dear Andrew, Thank you for your great feedback. We train all of our staff to ensure a helpful and proactive approach is delivered to every client so we are pleased that you have benefited from this. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 4 years ago

“Your service is very good.Staff are polite and helpful. I shall not hesitate to recommend to my friend. Thank you Ayesha”

Posted 4 years ago

Dear Ayesha, Thank you for your 4 star rating. We are pleased to hear that you found our staff polite and helpful and you would recommend us in the future. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 4 years ago

“We live in Spain and have just sold our property in the UK and I can say we have been informed every step of the way, no stress at all everything was so simple and passed on to us first class service”

Posted 4 years ago

Thank you for your 5 star review. It is great to hear that you were kept informed by our Sales Progression team every step of the way. We strive to ensure a first class service is provided at all times so i am elated to hear this has been the case for you. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 4 years ago

“Being a first time buyer I found the staff and process with IAM sold helped me understand the process and took a lot of the stress away Having a designated contact and milestone emails meant I was updated at each step and I knew what the next steps were. My designated contact Michelle kept me updated throughout the process and was a friendly voice at the end of the phone for any questions I had. Thanks Michelle!”

Posted 4 years ago

Dear Hannah, Thank you for taking the time to provide your amazing feedback. We are delighted that you were kept fully up to date with the progress of your purchase. We would like to wish you all the best in your new home. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 4 years ago

“Responding to your reply on my initial review. The Rental charge wasn't on the starter pack because we looked so your claim is incorrect. The reason for the delay was because the seller solicitor blatantly refused to pay the rental charge and we decided to pay it because of the time wasted, and our solicitor needed to notify our lender about this rental charge development because no one from our side knew about this until the last minute, if this rental charge was stated from the beginning the lender would have been notified earlier and it would have been sorted out earlier. The idea of putting down a non refundable deposit only gives room for yourselves , the buyer and their solicitors to treat the seller how ever they like because they have nothing to lose. When this issue started we called Iam sold and no one could tell us anything, kept putting us on hold and saying there is nothing they can do then wait. So what exactly did you do again? Its not like we had a choice to buy the house without paying the fee, so yes we paid it but that doesn't mean we enjoyed paying it because it was fair. After the fee was paid all the initial interest and treatment stopped and no one cared to resolved the issue or give us a straight answer. Anyway you asked for a review, this is how we felt. Like i said never felt this frustrated in any other purchase i have made.”

Posted 4 years ago

This is not a forum for discussion. Please contact our Customer Service Team on 0191 6053209 who can provide you with evidence to support our response to your initial review.

Posted 4 years ago

“Fee was just too high and i didn't feel like they did anything to warrant the fee, said house would complete soon but it completed over 6 weeks after we were told it would complete. Seller said no other fees associated with the house and all of a sudden after everything was done boom! they revealed the house had a rent charge attached to it. The most frustrating purchase i have done. Never using this auction again.”

Posted 4 years ago

Whilst the fee is 4.2% of the final purchase price, subject to a minimum of £6,000 inc. VAT, all customers are aware of the fees due to full transparency offered by IAM Sold. It is the Buyer's own decision if they wish to pay the fees. The fees cover the marketing and operational costs of both IAM Sold and the Partner Estate Agent; however, you also are provided an after sales service who ensure the property exchanged and completed within the quick 56-day completion timescales. As this completed within the timescales, we can confirm the work warranted the fee. Furthermore, the 'rent charge' that was applied to the property was disclosed in the Buyer Information Pack (Auction Pack) and was available to you before you bid on the property. We believe the delay was around this information being acceptable by your lender. As per our terms and conditions, and the Buyer Advisory Notice in the Auction Pack, a prudent buyer is to carry out all due diligence before bidding on/purchasing a property. We are sorry to hear you would not use our service again; however, we do feel that if the above had been carried out then this may not have provided such an outcome. Regards, Customer Service Team IAM Sold Ltd.

Posted 4 years ago

“Really happy with the sale of our property. Great help, would use again!!”

Posted 4 years ago

Dear Mark, Thank you for taking the time to provide your feedback. We are elated that you are happy with the sale of your property and that you would use our service again. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 4 years ago

“very helpful kept in touch all the way”

Posted 4 years ago

Dear Karen, Thank you for your 5 star review. It is great that you found our staff helpful and were kept in touch all the way throughout your journey. All the best for the future. Dean Customer Service Team IAM Sold

Posted 4 years ago

“Excellent service throughout , would highly recommend”

Posted 4 years ago

Dear Angela, Thank you so much for your review. It is great that you have received an excellent service during the purchase of your property. We wish you lots of luck in your new home. Kindest Regards, Kathryn Customer Service Team IAM Sold

Posted 4 years ago

“Excellent service throughout!! Would highly recommend”

Posted 4 years ago

Thank you so much for your review. It is great that you have received an excellent service during the purchase of your property. We wish you lots of luck in your new home. Kindest Regards, Kathryn Customer Service Team IAM Sold

Posted 4 years ago

“VERY GOOD SERVICE KEPT UP TO DATE ALL THE TIME”

Posted 5 years ago

Dear Craig, Thank you for leaving your great review. It is great that you were kept up to date and received a good service. We aim to ensure that all of our staff provide regular and accurate updates throughout their journey. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 4 years ago

“Thankyou to Karen Nicholson for an excellent outcome to our property sale,. Everyone was so very helpful and kept us informed every step of the way. Karen was always efficient and cheerful with time to answer any questions. Would certainly use this company again”

Posted 5 years ago

Dear Martyn, Thank you for your amazing 5 star review, this is fantastic to hear. Thank you for getting back to us with your customer experience, we are so pleased that you were happy with the overall service provided from our team and in particular Karen Nicholson, We are so glad that Karen provided you with an efficient and professional service and that you benefited from her vast experience and knowledge within Sales progression. Many thanks and best wishes for the future, Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“IAMSOLD have been extremely helpful. My case was dealt by Karen And Nick. They gave me a regular update and kept me fully informed till the end. I would recommend them to anyone. They are amazing.”

Posted 5 years ago

Dear Aneesa, Many thanks for your fantastic review, We are elated to hear that you have had such a great experience with IAM Sold and that Karen and Nick in particular helped you throughout your journey with us. We will ensure to pass your comments onto Karen and Nick as I'm sure they will be so pleased with your amazing feedback. Both our Auction specialists and Sales Progressors aim to provide our customers with exceptional service and make both buying and selling a smooth and easy process, so it is brilliant that you have gained from this. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“We sold our land through and the service provided by I Am Sold Ltd was the best, they kept us informed all the way through the sale to completion. Would highly recommend!!”

Posted 5 years ago

Thank you so much for your 5 star review this is fantastic. We are elated that you had the best service and you were kept informed throughout your journey with us. Thank you for your recommendation, we wish you lots of luck for the future. Warmest Regards, Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“excellent service, staff are very helpful and they keep you updated with everything.”

Posted 5 years ago

Dear Aneesa, Thank you for providing your review this is great. We are so pleased that you have received an excellent service and that you found our staff helpful. We always aim to ensure that our customers are updated every step of the way and are pleased that you have benefited from this. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“Very good service by Karen and Stefan. Thanks”

Posted 5 years ago

Dear Vali, Thank you for your review, we are really pleased that you have received a really good service from the team. All the best for the future. Warmest Regards, Kathryn Customer Service

Posted 5 years ago

“Great Service, kept informed at all times, highly recommended.”

Posted 5 years ago

Dear Neil, Thank you for sharing your great feedback. It is great that you were kept informed at all times and thank you for the recommendation. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“Good service and very good deal whith special team .THANKS for everything!!!”

Posted 5 years ago

Thank you for taking the time to leave your review. We are so happy that you have found our team special and good to deal with. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“The service we received was excellent. We received regular updates on the progress of the sale both by phone and email and and therefore felt part of the sale process. The interaction between yourselves and our solicitors was also very professional which ensured that the sale process went smoothly. We would not hesitate in recommending you to others based on our experiences.”

Posted 5 years ago

Dear Stephen, Thank you for providing your fantastic feedback we really appreciate you taking the time to do so. We are so happy that you were kept updated by both methods of communication and are elated that you felt a part of the sales process. We have worked alongside our sister company Medway Law for years now and it is great that you recognised the interaction between ourselves and the Solicitors was professional. It is amazing that you would recommend us to other fellow customers based on your experience with IAM Sold. We wish you lots of luck for the future. Kindest Regards, Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“Excellent service and a very stress fee experience. I would recommend this company and method of sale”

Posted 5 years ago

Dear Nick, Thank you for your review this is great to hear. It is excellent that you would recommend our company and the modern method of Auction. All the best for the future. Kathryn Customer Service Team IAM Sold

Posted 5 years ago

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iamsold Ltd is rated 4.7 based on 803 reviews