iamsold Ltd Reviews

Name: iamsold Ltd
Address: Floor 6, Arden House, Regent Centre, Newcastle upon Tyne
Rating: 4.69

4.7 Rating 803 Reviews

95 %

of reviewers recommend iamsold Ltd

Company Reviews

Metrics

Info

4.7

Based on 803 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0345 646 0302

Email:

customerservices@iam-sold.co.uk

Location:

Floor 6, Arden House, Regent Centre
Newcastle upon Tyne
NE3 3LU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did a good job and were always pleasant and professional. Didn't know what to expect but they exceeded all expectations. Teally pleased.”

Helpful Report

Posted 4 years ago

Dear Paul, Thank you for your review. We are elated that you have had such a positive journey with us and thank you so much for the recommendation. All the best for the future. Customer Service Team iamsold

Posted 4 years ago

“I was very pleased especially being able to sell a property in the middle of a pandemic which goes to show that things carried on as near normal as possible. I was supported and kept in the loop by very friendly helpful colleagues.”

Helpful Report

Posted 4 years ago

Dear Helena, Thank you so much for your review. It is really lovely to hear that you had a positive transaction with ourselves, despite the current pandemic. Our Team prides themselves on delivering the greatest level of service to all our customers and it is great to see you have benefited from this, Kindest Regards, iamsold

Posted 4 years ago

“I found staff friendly and attentive. Would recommend to friends”

Helpful Report

Posted 4 years ago

We really appreciate the great feedback, Dawn. Thank you for taking the time to do this.

Posted 4 years ago

“Very happy with the service and there was always somebody on the end of the phone to answer questions should they arise.The staff were always upbeat and friendly”

Helpful Report

Posted 4 years ago

Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us

Posted 4 years ago

“Great Service - Always kept us in the loop of the progress of the sale”

Helpful Report

Posted 5 years ago

Thank you for your positive review. We are elated that you have received such a great service. Our team work extremely hard to ensue our customers are kept fully informed every step of the way. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 5 years ago

“I have seen friends go through traumatic times during house sales but this was quite easy and stress free.”

Helpful Report

Posted 5 years ago

Thank you for your review. Our aim is to deliver fantastic customer service to all of our customers to ensure the smoothest and stress free experience whilst selling a property. We are delighted that we have delivered this for you on this occasion. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 5 years ago

“Helpful phone contacts and process stage e mails keeping the seller informed on progress”

Helpful Report

Posted 5 years ago

Dear Ian, Thank you for your positive review. We are elated that you have received such a helpful service and that you have benefited from our milestone updates throughout your transaction. Warmest Regards, Dean Customer Service Team IAM Sold

Posted 5 years ago

“Good company to deal with. Had a few problems with no response to telephone queries in the early stages but they were rectified. Found Alan particularly good person to communicate with. I would have marked all as 5 star if it were not for your telephone answering system.”

Helpful Report

Posted 5 years ago

Dear Ron, Thank you for your review. We are delighted that you found IAM Sold such a good company to deal with. In regards to the issues you experienced with our telephone system, we are sorry to hear that you had difficulties contacting us during your journey with us. There are times during the day where we do receive higher call volumes than expected; however, we do have a messaging facility for customers to leave a message and have their calls returned within 2 hours. We are sorry if this did not meet your expectations. Your feedback has been taken on-board. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 5 years ago

“Very good communication once moved to Karen in sales progression team. Regular calls and emails, regular contact to ensure the timeframe was met. The process worked very well and was very pleased with the level of professionalism shown.”

Helpful Report

Posted 6 years ago

Dear Mike, Thank you for your review. We are delighted that you have had such a fantastic journey with IAM Sold. Our team work extremely hard to kept all of our customers fully informed every step of the way so we are delighted that you have benefited from this. We will be sure to pass on your kind words to Karen and she will be elated. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“Great fast and efficient.. would use again. Always there to follow up and get back to you. The women that dealt with is sorry bad with names did a splendid job. Will be back soon Thanks”

Helpful Report

Posted 6 years ago

Dear Asim, Thank you for your review. We are elated to hear that you have received such a brilliant service and we ensured your sale was completed with no issues. We look forward to hopefully working with you again in the future. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

Dear Asim, Thank you for your positive review. We are elated to hear that you have received such a brilliant service and we ensured your sale was completed with no issues. We look forward to hopefully working with you again in the future. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“Sales team were good and so were the progression team. 4 stars instead of 5 as the auction fees/reservation fee are the highest I have ever been charged.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are happy that you have such an excellent service from IAM Sold. Whilst the fee is 4.2% of the final purchase price, subject to a minimum of £6,000 inc. VAT, all customers are aware of the fees due to full transparency offered by IAM Sold. It is the Buyer's own decision if they wish to pay the fees. The fees cover the marketing and operational costs of both IAM Sold and the Partner Estate Agent; however, you also are provided an after sales service who ensure the property exchanged and completed within the quick 56-day completion timescales. As this completed within the timescales, we can confirm the work warranted the fee. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“Easy to contact and very friendly helpful staff”

Helpful Report

Posted 6 years ago

Dear Heather, Thank you for your positive review. We are extremely happy that you found our staff very friendly and we were always easy to contact. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 5 years ago

“Was an easy process to purchase our property. We were kept informed of the process throughout. Only downside was the big auction fee we had to pay.”

Helpful Report

Posted 6 years ago

Thank you for your positive review. It is fantastic to hear that you found the purchase of your property an easy process and that you were kept fully informed with our regular milestone updates. We are clear and transparent regarding the Reservation Fee from the outset with any potential customer who is interested in one of our property listings. Whilst you may not find our fees to your satisfaction, it is the onus of the potential customer to compare the fee with the advantages of purchasing a property via the Modern Method of Auction. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“always kept us informed throughout process as are sale lengthy because probate”

Helpful Report

Posted 6 years ago

Dear Roy, Thank you for your 4 star review. We are elated that our regular milestone updates were beneficial for you throughout your journey with IAM Sold. Whilst i appreciate the transaction was delayed due to outstanding probate, this is currently a national delay and outside of our control. However, i am delighted that you were kept fully informed throughout the delay and we were able to complete the sale for you. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“My property was sold in a professional manner and the staff kept us updated on a regular basis.”

Helpful Report

Posted 6 years ago

Dear Ian, Thank you for your positive review. We are elated that you found our staff professional and you received our regular updates throughout your journey with IAN Sold. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“I found the process of selling my Father's house through the auctions very simple. It was the timetable to completion which was reassuring and everything happened much quicker than I was originally told. A much easier way to sell.”

Helpful Report

Posted 6 years ago

Dear Elizabeth, Thank you for your excellent review. We are delighted that you found the auction process simple and you were feeling reassured during the transaction. We continue to work very hard to ensure our deadlines of 56-days are met so it is great that we were able to complete your sale quicker than you were originally told. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“Whole process with auction team as well as appointed solicitors went with no mishaps.”

Helpful Report

Posted 6 years ago

Dear Harjinda, Thank you for your excellent review. Our team work tirelessly to ensure that all of our transactions run as smooth as possible for our customers. It is great that you have clearly received this service and we look forward to hopefully working again with you in the future, Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“Excellent service, keeping us update every step of the process.”

Helpful Report

Posted 6 years ago

Thank you for your positive review. We are delighted that you found our service excellent and that our regular milestone updates were beneficial for you. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“Very good communication with I am sold”

Helpful Report

Posted 6 years ago

Thank you for your positive review. Our staff work very hard to ensure the communication is very good between ourselves and all of our clients so it is great to see you have benefited from this. Kind Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

“good service but very expensive reservation fee so it should be good !!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are delighted that you have received a good service from IAM Sold. In regards to the fees we are clear and transparent and it is for the buyer to take the fee into account and make their own decision on whether this modern day auction solution is right for them. Kindest Regards, Dean Customer Service Team IAM Sold

Posted 6 years ago

iamsold Ltd is rated 4.7 based on 803 reviews