Responding to your reply on my initial review. The Rental charge wasn't on the starter pack because we looked so your claim is incorrect. The reason for the delay was because the seller solicitor blatantly refused to pay the rental charge and we decided to pay it because of the time wasted, and our solicitor needed to notify our lender about this rental charge development because no one from our side knew about this until the last minute, if this rental charge was stated from the beginning the lender would have been notified earlier and it would have been sorted out earlier. The idea of putting down a non refundable deposit only gives room for yourselves , the buyer and their solicitors to treat the seller how ever they like because they have nothing to lose. When this issue started we called Iam sold and no one could tell us anything, kept putting us on hold and saying there is nothing they can do then wait. So what exactly did you do again? Its not like we had a choice to buy the house without paying the fee, so yes we paid it but that doesn't mean we enjoyed paying it because it was fair. After the fee was paid all the initial interest and treatment stopped and no one cared to resolved the issue or give us a straight answer. Anyway you asked for a review, this is how we felt. Like i said never felt this frustrated in any other purchase i have made.