“I preferred to speak about my requirements rather than order on line. The sales person I spoke to was very informed and gave me every confidence that the parts I needed would ne correctly assignment to me.
The parts arrived really quickly.
Excellent product and excellent service to match”
“Item was listed as 'in stock but wasn't. Took payment anyway, then advised that item would have to be shipped in from Germany and wait time was two weeks. Raised with customer services who's response was basically 'tough'.”
“The web site shows items as in stock, when they not actually available from stock. Three weeks delivery for Germany is the best I can hope for, I was going to order the anti roll bar kit but will not be bothering now, probably go with Whiteline.”
“After a few emails back and forth about price matching. Decided to place an order because another company had none in stock.
So ordered a set of Pro spring from website on the 23rd of March because it said they were in stock, only to get an email on the 24th to say Pro springs weren't in stock and could be week commencing the 5th of April before they would be sent out to me.
We are in the 21st century and it's can't be hard to know your stock!”
“Good quality parts. But my order was a big fix. After a conversation on the phone to the sales department, i had to pay over £100 to get the part i actually wanted to me ontime.”
Posted 4 weeks ago
Hello,
Thanks for your review. we feel the review is a little harsh, As you purchased a single replacement bar as a spare part on our site, we contacted you to check you wanted this and then you changed to the full kit. I understand this can be frustrating if the title of the product was miss-understood.
“Ordered a set of springs was told that they will be dispatched on the same day, however no tracking info was received. Contacted Eibach was told they have been sent, waited still no tracking or springs. Contacted Eibach again, now I was told they are out of stock and I need to wait as they are back order could be 2/3 weeks. Not really great start....”
Posted 4 weeks ago
Good Morning, Thanks for the review do you have your order number at all? I would like to be able to look into this for you? if it is a 2-3 weeks this sounds like it is coming from Eibach Germany stock which we do get over ASAP
“Product advertised and sold online, payment processed, shipping date given then told its discontinued. Normal businesses don't advertise or sell or process payments or give shipping dates and then tell customers stock is discontinued.”
Posted 1 month ago
Hey, Thanks for the review I am sorry this happened to you, Eibach keep there catalogue updated as much as possible but on occasion we do miss some products that may be discontinued or back ordered.
“Great process purchasing the springs. Every where else was quoting 6 weeks lead time. Eibach shop dispatched it same day and it arrived the following morning.”
“Cant say anything about product quality as I still haven't received my order. The reason being because they put their contact info on the shipping information so I wasn't receiving emails from DPD which delayed my order by another week as the order was held by customs due to brexit until I paid customs fees and import tax but I didn't know it was being held as I wasn't receiving emails and I only found out it was being held by customs because I emailed eibach asking wheres my order as I haven't even gotten an "order dispatched" email. They emailed back quickly (within an hour) saying my order was in my country and due to be delivered by end of week then emailed me again forwarding an Email from DPD which was an email stating "final reminder to pay customs fees" so I paid it and wasn't too bothered yet but then the order was due to be delivered today (2 weeks after I initially ordered) but of course the contact details were wrong and probably used their own number and because of this DPD said they couldn't contact me and because of that they said I missed delivery so I had to log into DPD wizard and change all the contact info to the correct info which shouldve been there in the first place and wouldn't have delayed my order by an entire week”
