“Ordered some springs, after a week of 3 emails not getting a response they finally tell me my order is on hold for having a separate billing and delivery address, why would they allow the option to put in a different address in the first place.”
“Received my springs from Germany, lucky to have four springs delivered.
The package is just the normal retail box not appropriate for posting as the springs being so loose inside has split the bottom of the box in two locations, a bit more and the springs would have disappeared.
Just not packaged for posting especially as they have come all the way from Germany”
“I have had a bad experience from ordering on this site I order’d lowering springs last Saturday and got no confirmation email to say the order had been complete no meal to say that they have been sent to me or anything it’s been a week now and I still don’t know if my springs are coming or not also I got no tracking number to track them so currently I am not happy with the service”
“I paid for standard 3-5 day delivery on an item that was listed as in stock, had to ring them a week later to be told sorry it's actually going to be 4-5 weeks before delivery now. At week 5 I was told it would be there within the next 3-5 days and had been shipped, now a week later it's still not here and I've been given a shipping number that provides no estimated arrival or useful information other than my parcel was sent between two factories in the Deutschland. Customer service is poor, no effort was made to make up for their poor service and had to argue to get my shipping fee refunded.”
“Very poor communication. I was told my order would be dispatched 23/06/17 and i would be provided with tracking info. When i didnt get tracking details i attempted to contact company throuhh email and telephone. No answer on the phone and no reply to emails. Not the way to conduct business. Will not be using again”
“After the initial contact call we were dealt with professionally and the person at the end of the telephone knew the products on sale .We were sure that what we ordered would do the job and we were not disappointed.All in all a very satisfactory and pleasant experience.”
“Excellent customer service and product knowledge. When i placed my order, i got a phone call the same day to confirm i was getting the correct parts for my car. I found they could not be more helpful. They really wanted to make sure i got what i was looking for first time. Couldn't find a better price than buying direct from Eibach. Also very quick postage. Incredibly happy with the results. Incredibly happy with the whole experience. Would highly recommend.”
“Purchased Spacers for my new Mustang and phoned them after visiting the web site. Great service and despite not all being in stock, they were delivered well ahead of the expected date. A Company that I can highly recommend with confidence.”