Eibach Shop Reviews

Name: Eibach Shop
Address: 40, Huxley Close, Wellingborough, 40, Huxley Close, Wellingborough, United Kingdom
Rating: 3.87

3.9 Rating 205 Reviews

68 %

of reviewers recommend Eibach Shop

Company Reviews

Metrics

Info

3.9

Based on 205 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

1604212140

Email:

sales@eibachshop.co.uk

Location:

40, Huxley Close, Wellingborough,
40, Huxley Close, Wellingborough
United Kingdom
NN8 6AB

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Eibach Shop 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient - cheaper than importing from the US and with free shipping.”

Helpful Report

Posted 2 days ago

“Got the parts I ordered the price was bad. Also postage costs too much my package was only about 4cm*4cm and the back was about 20 times this. No thoughts for planet or customer bearing these fees”

Helpful Report

Posted 2 days ago

Hey Thanks for the review, I am sorry we was not able to accommodate a cheaper shipping amount as the goods were delivered to Northern Ireland this is how much the courier charges for the goods, these goods came from a high volume warehouse where the majority of the parcels are full sizes spring kits rather then small fitting items so it is difficult to offer a different service without seeing delays for the customer. However your feedback is appreciated and we will look at this to see if we can offer something more eco friendly.

Posted 2 days ago

“Feeling mixed. The front looks great but the back doesn’t look any different. Yes they have been correctly put on. After now reading reviews it appears many people have this complaint”

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Posted 6 days ago

“Phoned up fir info on some spacers and springs, first class advice and service .”

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Posted 3 weeks ago

“Item advertised as being in stock. In fact wasn’t and having to wait 3 weeks for item to be delivered.”

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Posted 4 weeks ago

“Seamless service”

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Posted 1 month ago

“The online purchase to order 10mm spacers x2 & extended bolts x16, was straightforward. A follow up call to check on dispatch & delivery was handled courteously, professionally & efficiently by the customer representative. Overall the experience was very good. I would recommend Eibach to anyone interested in such automotive products.”

Helpful Report

Posted 1 month ago

“Would highly recommend to any other person i phoned and spoke to a very friendly and professional young lady she was very knowledgeable on what i was looking for and was very impressed as recieved the next day Eibach Pro-Spacer Kit (Pair Of Spacers) 15mm Per Spacer (System 4) S90-4-15-005-B (Black)”

Helpful Report

Posted 2 months ago

“Needed 2 rear springs to replace a broken one that was 12 years old the car is a 35 year old E34 BMW Phoned Eibach and in 5mins it was sorted they are now on there way to the garage from Germany sorted”

Helpful Report

Posted 2 months ago

Hello William, Many thanks for the great review, we are delighted you are now sorted and we are happy to help in the future with any other inquiries. Best Regards, Sales.

Posted 2 months ago

“Usual excellence. Very helpful phone staff, parts in stock and arrived the next day. Spot on service. Many thanks.”

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Posted 2 months ago

Hello Duncan, Thank you for your amazing review. Feel free to let us know if there is anything else you need in the future. Best regards Sales.

Posted 2 months ago

“Got the Eibach spacers for my Focus RS MK3, 15mm front and 20mm rear after reading various reviews from other owners who'd been down different paths and ended up fitting Eibach. So figured I'd listen and skip the other types available. Really glad I did, easy fitting especially with stock RS wheels having plenty of space to accommodate the threads. Ordered on a friday, with me on Saturday lunchtime fitted in less time that it takes to cook a pizza!”

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Posted 3 months ago

“I purchased a set of Eibach lowering springs from the Eibach shop in the UK, the service was excellent, I received the items the next day. What really impressed me was the fact that these springs are for an American vehicle and Eibach shop UK had them on the shelf ready ship out.”

Helpful Report

Posted 4 months ago

Thank you Miles for your kind words and your 5-star rating of Eibach Shop! I’m glad to hear that you had such a great experience purchasing a set of Eibach lowering springs and that their customer service was excellent. It's especially impressive that they had your (American vehicle) springs ready to ship out right away - that really speaks to the quality of their products and customer service. Thank you again! Kind Regards, Eibach Shop Team.

Posted 4 months ago

“Very poor, on the first invoice it said the springs would be here in 1-2 buisness days or before the 10th november, i then had an email saying they would take 2-3 weeks as being held. wasn't that upset but thought i should get some kind of compensation, however got another email saying if i want them 5 days earlier i need to pay about £40 extra, whitch is not okay and then they gave me some discount code as all of the compensation i got for £240+ of springs. still waiting for them to arrive, but i brought them for an Astra H mk5 SRI 1.6 16v”

Helpful Report

Posted 5 months ago

“I’m not sure it makes much sense sending me a request to review product I have not received yet. When I get the springs I will be in a better position to review Thanks”

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Posted 5 months ago

Hey Sean, Thanks for the review sorry you have not received the springs yet, I can see they're on the way but not quite with us yet, they're coming over on the UK container which has hundreds of kits we are desperate for! we will be expecting them this week, We will ping you an email to confirm this with you.

Posted 5 months ago

“Sorry but I have yet to receive them , and I also need to confirm that the Ineos Grenadier I have has a roof rack and will be carrying a roof tent Please could someone confirm the springs I will be sent will comply with this Best Regards Ian. Ashton”

Helpful Report

Posted 5 months ago

Hey Ian, thanks for the review, always best to email us sales@eibachshop.co.uk with any enquiries as the Reviews do not get checked as constantly as our email inbox.

Posted 5 months ago

“Very helpful when I telephoned to check the springs I wanted were compatible and in stock. The correct goods were delivered next day. Super, efficient service!!”

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Posted 6 months ago

“Not happy with service item what am buy not on stock but payment was taken. Am get refund but just waisted my time. When order delivery should be on 3 days not 2 weeks. So Eibach should not take the payment if is not on stock”

Helpful Report

Posted 6 months ago

Hey Robert, Thanks for the review. I am sorry you feel that way and we do want to hear the feedback good or bad. with our website all payments need to be taken at the time of order, but if the customer ever wants to cancel this is no issue and the money is returned as swiftly as possible, however we do our best to inform all customers ASAP and on the website of the stock, in this instance as they were in stock in Germany it displayed in stock. I am sorry you had a negative experience and hope you have a better one in the future.

Posted 6 months ago

“Full professional service 👌👌👌 , customer service, very helpful ,my car is same like others ,but is different specifications to mine 😉,in all UK was stock out my specific springs ,so I ordered,paid and sent to factory my request parts 😉 take me only maybe 3-5minutes ,check parts with one Lady in office from customer service,now just waiting from 7 week ,left 4 waiting 💪😎”

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Posted 6 months ago

“Well after reading the many reviews AFTER I had ordered a set of springs for my Puma, I was amazed that they have arrived at my door just 19 hours…yes hours…after placing my order! Beautifully packed and ready to fit…which is the next job to sort out! Perfect service and I hope the springs cure my suspension bothers with the standard set up! Very impressed so far though….excellent service indeed!”

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Posted 6 months ago

“Payment was taken for wheel spacers on 29th May. I was informed on the 30th May there was no stock but to expect delivery towards the middle of July. No further communication from your end and the spacers still haven't arrived by the 7th September.”

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Posted 7 months ago

Eibach Shop is rated 3.9 based on 205 reviews