Eibach Shop Reviews

Name: Eibach Shop
Address: 40, Huxley Close, Wellingborough, 40, Huxley Close, Wellingborough, United Kingdom
Rating: 3.92

3.9 Rating 222 Reviews

69 %

of reviewers recommend Eibach Shop

Company Reviews

Metrics

Info

3.9

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

1604212140

Email:

sales@eibachshop.co.uk

Location:

40, Huxley Close, Wellingborough,
40, Huxley Close, Wellingborough
United Kingdom
NN8 6AB

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Eibach Shop 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my order after eight days with express delivery. I had to reach out and was told there was an error; my order never reached their supplier. So it looks like I'm waiting another week due to their fault, and it took me reaching out for the problem to be solved.( if my order doesn't get lost again)Hopefully, next week (two weeks later) I will finally receive my springs.”

Helpful Report

Posted 1 day ago

Hey Tyler, Thanks for the review, I am sorry you feel like we're a 1 star company. The team reached out to you as we saw your review and want to fix any issues. The Express option at checkout is for items that are out of stock, but we can express them from Germany. this was processed as per the order however the computer had an error which meant it did not happen. My team reached out to you to make you aware of this and check you are still happy to wait instead of just processing and you being left in the dark. I think the 1 star review is a bit unfair considering we have tried to make it right, but if this is how you feel.

Posted 1 day ago

“Haven't fitted the springs yet but have a friend with the same ones and he can't say anything wrong about the lowering springs. Delivery was seamless and took 1 day to get here!”

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Posted 1 week ago

“Very good service and super speedy delivery Great experience 👍”

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Posted 2 weeks ago

“Always great dealing with these guys. Great service and the delivery always fast and on time. Great knowledge of their products as well. Always an easy transaction. Keep up there great work.”

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Posted 1 month ago

“very helpful and listed to what my issue was and was able to deal with it to supply the correct springs for my car, only down side was it cost more for just front spring than it cost me for the full kit front and back of the exact same springs, only I was originally sent out from another shop the full set but the fronts were for a facelift so didn't fit so I had to buy direct and pay a lot more for the front two than I did the full set. apart from that Eibach are very helpful and sent the right springs first time without any further issues now all.fitted on the car and feels great 👍”

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Posted 1 month ago

“Good Quality Product , as descirbed works perfectly Mk7 Fiesta”

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Posted 1 month ago

“Quality products and really excellent personal service from the customer service folks helping me get the right kit. Thank you!”

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Posted 1 month ago

“Excellent product came next day.”

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Posted 2 months ago

“One Word - Dogshit.Purchased 2 springs which were the wrong type, which was my fault. Returned them. One spring was handled by mechanic and contains some marks but was not fitted. Eibach refuse to refund me on that spring - €80 down the toilet. Stuff the customer - Shaft them every time!!”

Helpful Report

Posted 2 months ago

“I live in Broughton astley where eibach have there warehouse and when spoke to them about collection they said no problem speak to Eibach shop and it can be done called the shop where told Carnt be done Demons tweaks managed to do it for my son the next week”

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Posted 2 months ago

“Very good Communication on phone and dispatch from start to finish”

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Posted 3 months ago

“Very helpful, very knowledgeable got my springs within a few days well packaged five stars”

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Posted 4 months ago

“Very good support I you have any question or need techniacl informations”

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Posted 4 months ago

“Great service and super fast delivery. Highly recommend thanks”

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Posted 4 months ago

“Ordered my springs late Thursday night, sent out Friday, received Monday. Couldn’t be happier. And cheaper than anywhere else I could find. Thank you!”

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Posted 4 months ago

“Excellent and prompt service. Best springs that money can buy.”

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Posted 5 months ago

“Just the right drop I went for the sport line springs for my seat Leon Cupra and wanted to springs to work with the electronic dampers and must say the ride is much better than stock comfortable when you need it and stiffens in cupra mode would well recommend”

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Posted 6 months ago

“Great product, is easy to navigate their site, although I got no shipping notice so had no way of knowing what day it would arrive it does say 1 to 2 day but a quick e-mail on despatch would be helpful too, saying that have used before and never disappointed”

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Posted 6 months ago

“Very efficient - cheaper than importing from the US and with free shipping.”

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Posted 7 months ago

“Got the parts I ordered the price was bad. Also postage costs too much my package was only about 4cm*4cm and the back was about 20 times this. No thoughts for planet or customer bearing these fees”

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Posted 7 months ago

Hey Thanks for the review, I am sorry we was not able to accommodate a cheaper shipping amount as the goods were delivered to Northern Ireland this is how much the courier charges for the goods, these goods came from a high volume warehouse where the majority of the parcels are full sizes spring kits rather then small fitting items so it is difficult to offer a different service without seeing delays for the customer. However your feedback is appreciated and we will look at this to see if we can offer something more eco friendly.

Posted 7 months ago

Eibach Shop is rated 3.9 based on 222 reviews