Eibach Shop Reviews

Name: Eibach Shop
Address: 40, Huxley Close, Wellingborough, 40, Huxley Close, Wellingborough, United Kingdom
Rating: 3.96

4.0 Rating 238 Reviews

70 %

of reviewers recommend Eibach Shop

Company Reviews

Metrics

Info

4.0

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

1604212140

Email:

sales@eibachshop.co.uk

Location:

40, Huxley Close, Wellingborough,
40, Huxley Close, Wellingborough
United Kingdom
NN8 6AB

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Eibach Shop 5 star review on 23rd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always used Eibach springs and never had an issue. Car sits as expected”

Eibach Shop 5 star review on 13th December 2022

Helpful Report

Posted 2 years ago

“I orded the recommended uplift springs for my car. Booked the car into a local garage to have them fitted and got a friendly call from the garage to say they don't fit the car. Did some more research and found that I had been sent the 2WD springs for my 4WD car. I returned the items for a full refund. Refund wasn't exactly forthcoming, had to push it a few days even after I waited 2 days beyond the maximum time they said it would be back in my account. To top it off they've put the same springs back in their website with absolutely no warning on them about which specific car they fit and which they don't. I put in my cars details and it takes me straight back to those incorrect springs. I even emailed them nicely to point this out and nothing been done so some other poor sod will have the same issue as me. Its cost me the price of the garage labour to find this out because obviously it wasn't their fault so I didn't ask for a refund from them.”

Helpful Report

Posted 2 years ago

“Brilliant packaging and an excellent delivery”

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Posted 2 years ago

“Easy to browse through and good costumer service”

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Posted 2 years ago

“Straightforward ordering process with clear updates prior to delivery”

Helpful Report

Posted 2 years ago

“Stated the spacers were in stock, made a purchase only to receive an email saying they weren't in stock and that stock was in Germany, but it would take 3 weeks. I can only assume they are walking from Germany to the UK.”

Helpful Report

Posted 2 years ago

“I would of given 5 stars but the Eibach Shop doesn’t state if something is actually not in stock. For example I ordered and paid for a set of Pro Springs for my Peugeot 308 GTI, it wasn’t until after they informed me that it was actually on back order and will arrive in 2-3 weeks from Germany! Fair enough but the customer needs to know this prior to purchase. I also had no invoice, I had to ask for one and the springs arrived within 2 weeks, great but I had no notification until the day before they were coming from DPD. POTN need to just tighten the belt a touch. Other than that, all good.”

Helpful Report

Posted 2 years ago

“Fast delivery, quality of item is very good.”

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Posted 2 years ago

“Having placed an order and paid over £1400 for items that were marked "in stock" and then receiving an email to say that they are actually not available for 6 to 7 weeks, I'm not overly impressed at this stage! Let's hope the suspension lives up to its expectations when I actually do receive it.”

Helpful Report

Posted 2 years ago

“Chloe Ellis got in contact with me regarding my order saying it was not in stock and managed to sort an alternative for it for me. She was really helpful and should definitely be praised for her customer service skills and quick reply times.”

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Posted 2 years ago

“All as expected”

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Posted 2 years ago

“Item not dispatched after over a week”

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Posted 2 years ago

Hello, Thanks for the Review, I am very sorry to hear this, we will get the sales team to contact you immediately with an update. Best Regards

Posted 2 years ago

“Warning , Do NOT buy from This retailer As 100 s mentioned below”

Helpful Report

Posted 3 years ago

“I just used you shop for the first time and already I had to be disappointed. I received an e-mail saying that you cannot ship the ordered parts even though the site indicated that they were in stock. This is quite disappointing from a company like this. Unfortunately, I can't say anything good in this situation.”

Helpful Report

Posted 3 years ago

“Eibach Shop appears to be a trading name for some other entity which trades under several big brand names. (( https://www.eibachshop.co.uk/info-contact-us https://www.bilsteinsuspensionstore.co.uk/files_contact-us https://www.ebcbrakeshop.co.uk/contact_us.php https://ultraracingshop.com/pages/contact-us https://www.brakingupgrade.co.uk/pages/contact https://www.google.com/search?q=+%22contact+us%22+%2240+Huxley+Close%22&ei=03LZYrmSHJKigAbruaT4Dw&ved=0ahUKEwj5x-yCqIr5AhUSEcAKHescCf8Q4dUDCA8&uact=5&oq=+%22contact+us%22+%2240+Huxley+Close%22&gs_lcp=Cgdnd3Mtd2l6EAM6BQghEKABSgQIQRgBSgQIRhgAUJwGWPodYMoraAFwAHgAgAFziAG1ApIBAzMuMZgBAKABAaABAsABAQ&sclient=gws-wiz )) I placed my order and paid the price on the strength of the Eibach brand and the website which made clear that the item was in stock. (Today 2022-07-21 1643 - Item is still showing in stock: https://www.eibachshop.co.uk/eibach-b12-prokit-suspension-kit-e90150071622_p31224458.htm) The item was not in stock. My money was not available to me for some time before I could purchase elsewhere. I received a refund after some days. I felt deceived and disappointed. Cannot award zeros stars.”

Helpful Report

Posted 3 years ago

“Great service great product- next day delivery 5 star service Many thanks”

Helpful Report

Posted 3 years ago

“placed order on 9th may received email from Fin Johnson on 10th may stating item was on back order for 4 weeks. I replied right away clearly asking to cancel my order as I will purchased elsewhere. 3 weeks later item arrived but I rejected delivery for 2 reasons. 1. I cancelled my order and 2. the box was damaged. Chased up my refund 5 times and when I finally received it I had been refunded but £10 less chased this up 3 times and then finally given it back on the 30th of June. Eibach make great springs but need to restructure their customer service and experience given to new customers. As a bank manager if my staff dealt with customers like this company does then they would be looking for jobs elsewhere. My opinion is avoid buying from Potnshop and look at another retailer to avoid all the headache,stress and inconvenience. The funny part is 10 emails sent and they claim to not have received even 1.”

Helpful Report

Posted 3 years ago

“Ref Eibach PRO KIT , kit number E 10 20 013 02 22 , BMW 1 series model E 87 M sports i would NOT recommend kit for this bmw model”

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Posted 3 years ago

“Ordered item to be told not in stock(when stated it was and still does) and stock wouldn’t be coming until August. Had to get a refund. If it’s not in stock, update yer website”

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Posted 3 years ago

“Everything went very well.”

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Posted 3 years ago

Eibach Shop is rated 4.0 based on 238 reviews