H. R. Higgins Reviews

Name: H. R. Higgins
Address: 79 Duke Street, 79 Duke Street, London
Rating: 4.87

4.9 Rating 1,999 Reviews

97 %

of reviewers recommend H. R. Higgins

4.9

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

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H. R. Higgins 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Vienna Blend coffee was disappointing. I have ordered this coffee before and enjoyed it but on this occasion it did not arrive in good condition. I placed my order on 6th July but the coffee was not delivered until 10th despite my being charged £6 for postage. The weather was very hot at this time which might explain the deterioration of the coffee.”

Helpful Report

Posted 2 years ago

We are sorry to hear you were not happy with your purchase on this occasion, the order was received on Thursday, dispatched on Friday, with delivery on the Monday. If you would like to discuss in more detail with Customer Service and provide further details on the condition of your order, please contact info@hrhiggins.co.uk, who will be happy to assist.

Posted 2 years ago

“I was one of the shielded people during lockdown and because life was so very limited Sue and I decided to go through each of the coffees Higgins sell. It was a fascinating thing to do. We regularly keep 8 of their coffees which gives us a fair choice dependent on mood. We now only drink Higgins's coffee. We stay with a friend when in London and make sure he always has Higgins coffee. H.R. Higginsare a pleasure to deal with is a typical family firm evidenced by its excellent customer service. They are a pleasure to deal with. Any, and they are very very few, hiccups are quickly sorted. If in London call in the shop and have a tea or coffee. Very highly recommended.”

Helpful Report

Posted 2 years ago

Hi Alun, Thank you so much. It's so nice to hear how much you have been enjoying our coffee. We really appreciate your lovely feedback and continued support. Best wishes from all of us at H.R Higgins

Posted 2 years ago

“The tea arrived safely. The tea is lovely to drink. Thank you very much.”

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Posted 2 years ago

“Tasty tea, good price, great customer service.”

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Posted 2 years ago

“Teas and coffee, are excellent!”

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Posted 2 years ago

“I've always been a fan of HR Higgins Duke Street shop and their online shop, especially their taster kits, are equally as good. Top quality produce, delivered in well-sealed packages and followed by exemplary customer service. If only every retailer was as good! A hidden gem.”

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Posted 2 years ago

“The free gift of Duke was most welcome and it is delicious- we will be buying some again!”

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Posted 2 years ago

“The product - tea and coffee - is exceptional. The turnaround from ordering to delivery was too”

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Posted 2 years ago

“Best coffee in london Special thanks to Chloe 🤍”

H. R. Higgins 5 star review on 24th June 2023

Helpful Report

Posted 2 years ago

“The beans arrived promptly...and did exactly what it said on the packet The Creole blend was Rich. Flavoursome and was as smooth as a bucket of frogs I'm a bit of a peasant with cofffee in that I spoil it by adding cream and a little coconut sugar..so the true test were the two of my friends that i made a cup for (separately) They take if black...were tasting blind aa I gave no indication what I was giving them other than it was a 'new' coffee Both commented without provocation on how delicious it was 👌”

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Posted 2 years ago

“Delicious black tea and coffee filter kit. Excellent customer service both timely and uncomplicated.”

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Posted 2 years ago

“Delicious coffee, beautifully packaged.”

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Posted 2 years ago

“Excellent coffee and tea - excellent service.”

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Posted 2 years ago

“Excellent Yellow Bourbon coffee beans, make a perfectly delicious drink. The hand written happy birthday note was very kind. Well done H.R.Higgins team.”

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Posted 2 years ago

“excellent service and goods”

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Posted 2 years ago

“Been buying coffee from H R Higgins for over 30 years - I still think your coffee is the best!”

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Posted 2 years ago

“No questions about the coffee - fantastic! Delivery after Brexit - nightmare. Well, you asked me about the latest delivery. I fear, it didn‘t arrive yet. The coffee seems to be still at a UPS warehouse somewhere in Germany without any motion…. No news when the parcel is going to be delivered to me. A pity…”

Helpful Report

Posted 2 years ago

Dear Manfred, we have contacted you earlier today by email with regards to your order and delivery, please be assured we are doing everything we can to get your order to you, however have been advised your order is currently with customs. Please keep checking your emails, for communication from us.

Posted 2 years ago

“I have been getting coffee from you for the last 5 years. Tried so many other providers but they don’t come close. Your coffee and customer service is amazing. Thank you so much.”

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Posted 2 years ago

“Outstanding service. Ordered 1942 blend and hand painted container whilst on a train in Europe - was waiting for me when I returned. 3 days from order to delivery !”

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Posted 2 years ago

“The coffee is superb. Delivery is quick.”

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Posted 2 years ago

H. R. Higgins is rated 4.9 based on 1,999 reviews