With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“I placed an order 8 days ago, based on the website promise of delivery within 3 to 5 days. I have been told I have to wait another 2 days still. I ordered bulk bags of gravel - nothing that should have been difficult to provide within the time scale.”
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
“Click and Collect products ready and waiting on arrival, ample parking, staff friendly and helpful. Can't ask for anything more.
Location of yard not easiest for access.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Wow... I lwas so impressed with how quickly this bulk order of Cotswold stone was delivered... less than 24 hours!! And the guy who delivered it was lovely, really helpful and supportive to put it where it didn't impact getting my car off the drive but was the closest to where I ultimately was going to put it. Just brilliant”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Service was first class, Chris couldn’t be more helpful. From staff answering the phone to getting my delivery earlier than expected , I’m really happy with my purchase.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Such a pleasant business to deal with and they go out of their way to accommodate. Driver is also very helpful and will go out of his way to put the delivery where you need it.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Quick delivery. There was a slight error with one item (wrong length delivered), but they rectified it quickly and without fuss – great customer service, thank you.”
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
“Staff were very helpful, I had intended collect order but It was too large for my vehicle, Howarth's went out of their way to delivery the same day. Great service.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for bringing this to our attention. Please could you send me all of the order information to sales.online@howarth-timber.co.uk so we can investigate and rectify this.
“Amazing service from all the team, thank you 👏🏻.
A friendly bunch at the Derby site who went above and beyond to help sort out what must have been a very small order for them. Special mentions to Carl and Callum. Top notch customer service. 😊”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“If I’m totally honest I’m not overly impressed.
I found the timber online that I required for the job that I needed to carry out, it was at a great price too and sold by the metre.
I ordered it online and waited for someone to let me know when it was cut and ready to be collected, 3 hours later no call, message , nothing.
So eventually I drove to the selected store and on arrival I’m then advised that the online team haven’t a clue which stores have cutting facilities and that they have no way to cut the timber.
With this in mind having already paid for 14 metres which I needed I then had to pay for another 4.5m as they only sell them in 4.5m lengths. 🤦♂️
Now this seems to be a great example of the right hand doesn’t know what the left hand is doing.
Oh and why advertise online that the timber is 18mm thick when it’s actually only 14mm in reality I find this very misleading.
Come on Howarths, sort it out.”
Thank you for taking the time to share your feedback. We're pleased to hear about your experience and appreciate you highlighting areas where we can improve. At Howarth Timber, we're always looking for ways to enhance our customer service and ensure our customers receive the support they need when ordering with us. Your feedback is valuable to us, and we hope to provide an even better experience on your next visit.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“It cost me nearly £50 just for one 2 metre plank of wood. At the collection point, I had to wait for nearly 20 minutes before the only member of staff even acknowledged my presence. Then another 10 minute wait back at the sales counter to do the necessary paperwork.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch! If there is anything else that we can help with, please get in touch.
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
“Two deliveries and both fairly satisfactory. I bought some tongue and grove boards, bit disappointed that some of the tongues were broken and a few of the boards were split. They happened to be at the end so were lost to off cuts, so not a major issue. Some sub base bags split, but I had a free one thrown in to make up for the lost product - that was good to see.
Delivery times are a little vague. Wouldn’t mind a text or email to give the day of delivery. I get that times are difficult, but if it’s 3 to 5 days I would like to around. Delivery was quick though in 48hour. Great, but it was only luck that I hadn’t gone out. Drivers have been friendly and efficient on all occasions.
I like this firm. It’s local and has a good amount of stock. I will use again.”
Thank you for taking the time to share your feedback. We're pleased to hear about your experience and appreciate you highlighting areas where we can improve. At Howarth Timber, we're always looking for ways to enhance our customer service and ensure our customers receive the support they need when ordering with us. Your feedback is valuable to us, and we hope to provide an even better experience on your next visit.
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
Thank you for your lovely feedback! We're delighted to hear you had a positive experience with our team and were happy with the service provided. At Howarth Timber, we pride ourselves on delivering excellent customer service and providing quality materials to our customers. We really appreciate your support and look forward to welcoming you back to your local branch soon.
