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House Of Slippers Reviews

4.7 Rating 7,507 Reviews

92 %

of reviewers recommend House Of Slippers

Company Reviews

Product Reviews

4.7

Based on 7,507 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Caroline Dallat

House Of Slippers 5 star review on 2nd September 2023

House Of Slippers 5 star review on 25th May 2023

House Of Slippers 5 star review on 1st March 2023

Jillian Armstrong

House Of Slippers 5 star review on 22nd January 2023

House Of Slippers 5 star review on 14th January 2023

House Of Slippers 5 star review on 14th January 2023

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to be able to write a review to say how much I love my UGG pj's however I've yet to receive them! After paying a premium price for delivery for RoyalMail Tracked 48 on the 26th of November I still don't have my order! As a result, won't be ordering again from house of slippers.”

Posted 1 year ago

Hi Lauryn, Thank you for your review and I'm very sorry for the delay in receiving your order due to the postal strikes, the tracking has since updated to show the parcel was delivered on 12/12 as per the Standard Delivery option selected, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I haven't received them yet”

Posted 1 year ago

Hi Jackie, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 12/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Will not be buying from you again still haven't received my package absolutely jolke I can get items from abroad quicker than from you if I haven't received by the end of the week im looking for a full refund.”

Posted 1 year ago

Hi David, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched. We have since raised this with the carrier and will be sure to provide a further update as soon as possible. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“As the slippers that I paid for have still not been delivered I am clearly very upset! Please can you chase delivery 🚚 thank you”

Posted 1 year ago

Hi Sara, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 06/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I have not received my slippers am still waiting for them to arrive”

Posted 1 year ago

Hi Paul, Thanks for your review and I'm very sorry you have not received your order yet. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Unfortunately I have not received my slippers as the delivery man has left my order at wrong address.”

Posted 1 year ago

Hi Marie, Thanks for your review and I'm very sorry to hear this, please kindly contact our customer service team via email or telephone so we can look into this for you. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Never arrived”

Posted 1 year ago

Hi Paula, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not even received my item”

Posted 1 year ago

Hi Nicola, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not to happy as I have not received my order yet as it is for a Christmas present”

Posted 1 year ago

Hi Ann, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I cannot review these items as I haven’t received them yet!!!”

Posted 1 year ago

Hi Jane, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“As of the time of writing I haven't received my order so can't give a review”

Posted 1 year ago

Hi Jean, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I’m still waiting on my order to arrive!”

Posted 1 year ago

Hi Emily, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“They havent arrived yet.”

Posted 1 year ago

Hi Lauren, Thanks for your review and I'm very sorry you have not received your order; I can confirm this has been dispatched and we have emailed you the tracking details. It seems due to the recent Royal Mail strikes; orders are taking longer than expected to arrive. We kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Disappointed. Look forward to hearing more”

Posted 1 year ago

Dear Heather, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App quoting your order reference number and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Ordered a pair of slippers on 18/11/22, advised of despatch on 19/11/22, received acknowledgement of return on 21/11/22 for an order I had yet to receive! When queried I was advised on 22/11/22 that they had been dispatched and to check with Royal Mail. Royal Mail advise that they have been notified of the package but yet to receive it. Today 28/11/22 I received a refund for the order less the £1 for the return label that was part of an order that was never received. As a result I will purchase the slippers elsewhere.”

Posted 1 year ago

Dear Tina, Thank you for the review and I am sincerely sorry to hear this has happened, I have looked into this for you with Royal Mail and can see they never attempted delivery and returned the parcel. I have requested you be refunded in full, and we will confirm via email when this has been processed for you. I would also like to personally rectify this for you, if you still want the slippers, please kindly give me a call on 0116 326 0609, I will be happy to take a new order for you with free delivery. Once again, please accept my sincerest apologies for any inconvenience this may have caused. Kindest Regards, Sonal.

Posted 1 year ago

“I ordered size 6 they were massive! I had to return them. It was extremely difficult to get a returns label online. I had to call the company. I've now returned them . Goddess knows when I will get my replacement.”

Posted 1 year ago

“They are being sent back they are not right”

Posted 1 year ago

“Ordered 2 pairs of slippers, both in my usual or recommended size, both far to small”

Posted 1 year ago

Dear Adrian, Thank you for the review and I am sorry to hear that the pairs have not fit, as you had expected, unfortunately, all brands and styles can vary slightly with their fitting. You are more than welcome to return the slippers for a refund or an exchange to a larger size, if you wish. Please contact our Customer Services department if you need any assistance at all, we are always more than happy to help. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“The slippers arrived as ordered but I will never order from House of Slippers again. My elderly mother was in hospital when the slippers arrived and I was unable to try them on with her. The company has been very inflexible with returns. I was just over a week late returning one pair ( I kept one pair) and they will not issue a refund because I am "way outside" their 30 day return policy. Poor customer service. I am very disappointed and will look elsewhere in future.”

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased, our returns period is 30 days from the date of delivery as specified on the website, which is more than double the standard period of 14 days. I am really sorry about the circumstances; we are very fair with our returns policy and had we been informed of the delay prior to the slippers being returned we would have gladly extended this for you, but we had no communication about the delay. We cannot offer to refund you on this occasion but are happy to accept the order back as we do not want you to be left with a pair that you cannot use. We have offered you Store Credit for the value of the order that you have 90 days from issue to redeem and this can be used on any of our websites as an alternative to the refund. I am sorry for any inconvenience caused here, please do let us know if you have any further questions. Kindest Regards, Sonal.

Posted 1 year ago

“They said that the leathers were leather. They were coated leather. So disappointed! Otherwise, they would have been really good.”

Posted 1 year ago

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House Of Slippers is rated 4.7 based on 7,507 reviews