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House Of Slippers Reviews

4.7 Rating 7,507 Reviews

92 %

of reviewers recommend House Of Slippers

Company Reviews

Product Reviews

4.7

Based on 7,507 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Caroline Dallat

House Of Slippers 5 star review on 2nd September 2023

House Of Slippers 5 star review on 25th May 2023

House Of Slippers 5 star review on 1st March 2023

Jillian Armstrong

House Of Slippers 5 star review on 22nd January 2023

House Of Slippers 5 star review on 14th January 2023

House Of Slippers 5 star review on 14th January 2023

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of slippers as a Christmas gift. They arrived in a very damaged box, which someone had attempted to repair with cellotape. I emailed to ask if I could have a replacement box for the gift and have had no response at all. Very disappointing customer service.”

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear this has happened, we would never knowingly send out an item in a damaged box so we are investigating the matter with our colleagues in warehouse to avoid a situation like this in future. I have also checked for previous communication and we have not received any requests regarding this which is why you have had no response. Please accept my sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Lovely slippers good service but could have had them for £7 cheaper on another site and to return you charge £5 without a£1 label you to buy when you order”

Posted 2 years ago

Dear Patricia, Thank you for the review and I am sorry to hear this, we do offer a Price Promise service on the website which is valid for 7 calendar days after the purchase was made. We are more than happy to discuss this with you, please can you kindly get in touch with us and we will be more than happy to look into this. Just to clarify, because we do offer free delivery, we are unable to offer free returns at present but we do offer the prepaid returns label for £1 to counteract this and allow one free exchange per order. This is something we continuously monitor and I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I bought slippers, returned then, sent an online complaint and hey ho the address doesn’t EXIST!!!!!!!”

Posted 2 years ago

Hi, Thank you for the review and I am sorry to hear this, please can you kindly get in touch with quoting your order reference number and we will be happy to look into this for you. You can contact us via email at info@houseofslippers.co.uk or by telephone on 0116 326 0609, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I don’t know where they get their sizes from but they are no where near where they should be I take size 11 and ordered size 12 they wouldn’t go any where near me”

Posted 2 years ago

Dear Anthony, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. All brands and styles can vary slightly with their sizing and this particular style does run on the small size which is why we advise you to size up. I am sorry to hear that even after sizing up they were too small, I can confirm we have since received the pair back and are processing this for you. Please accept my sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Ordered a pair of sleepers with personalization. They arrived with personalization and after contacting them, I was told that it was not possible. Note that they already charged for personalization. Not sure if I would order if I knew there was no personalization as it was a gift for a friend.”

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry for the misunderstanding. As we explained in our communication with you, there was a technical glitch with the website and this service was being offered when it should not have been. We were unaware that this was being offered to customers and thank you for kindly letting us know so we could rectify the situation. We have since refunded you for the personalisation service and I do hope this does not discourage you from shopping with us in future. Once again I can only sincerely apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“1 star as their slippers are not comfy”

Posted 2 years ago

Dear Anne-Louise, Thank you for your review. I'm sorry to hear that you're less than satisfied with your slippers! If the slippers are unworn and in the original packaging then you are more than welcome to return them to us for a refund, if you wish. Please visit the Returns Info page on our website for full details. Best regards, James.

Posted 2 years ago

“Ordered a pair of Hadley brown slippers for my husband. After he had worn them for only a couple of weeks the heels began to disintegrate. I contacted the company and returned the slippers at my expense, as unfortunately I was outside the 90 day return period. As the slippers were a gift, they were not given or worn immediately hence the delay in returning them. I explained all this in my correspondence with Sonal. They attributed the fault to wearing them and not a manufacturing fault. They were not prepared to refund or credit me as the slippers have been worn!!! Well of course they have! That's how they began to disintegrate DO NOT BUY THIS PRODUCT if you want them to last more than a couple of weeks. They are made with extremely poor quality materials.”

Posted 2 years ago

Dear Helen, Thank you for the review and I am sorry to hear you are displeased. We did ask for these to be returned so we could carry out an inspection in regards to the issue you had contacted us about. We thank you for your patience whilst we looked into this for you, unfortunately, on this occasion, we were unable to confirm a manufacturing fault with this item and found the damage to be a result of wear to the slippers. I am sorry that we can not offer any further assistance on this matter and please do accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Ordered a pair of slippers and the processing and delivery was good, about 30 minutes to charge the credit card and 2 days to deliver the item. It wasn't suitable and was retuned but took over 2 days after delivery to acknowledge receipt of the return and have been informed that it will take 7-14 days to process the refund. Won't use HOS again.”

Posted 3 years ago

Dear Ian, Thank you for the review and I am sorry to hear this, I can confirm we have received the return and have processed the refund for you. We have tried to process this as quickly as possible in lieu of current circumstances, whereby we have to leave all returns for up to 72 hours before we can handle them. I do hope this does not discourage you from using us again in future and please accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“At least you can get them on the phone, thats the only positive. Sizes nothing like true, size 12 their largest size is more like a size 10.5-11, my heel was hanging off the back. Total waste of time and then you have to pay to send them back. Definitely won't use again. Nothing like going to a shop and trying them on, that way you don't have to pay for putting them back on the shelf!”

Posted 3 years ago

Dear Customer, Thank you for your review. Please do accept my apologies for the problem with your item. We did find that the item fit smaller than normal when we tested the fit. I can confirm that we have refunded your order and have not charged you for the return. Best regards, Sonal.

Posted 3 years ago

“Poor customer service, returned them 7 days ago as too small requesting exchange for next size, not heard anything from them other than request to rate their service, not sure what they expected as a rating? If you can email the customer for a rating, you could email advising you had received them back and are processing the order I purchased the returns label in advance so had no contact with company”

Posted 3 years ago

Dear Mark, Thank you for the review and I am sorry to hear that. The review emails are automatically sent by the system after a certain amount of time has lapsed since the initial purchase was made. We did try and process your exchange as quickly as possible but it was an extremely busy period with limited staff. I can only sincerely apologise for the delay and I am pleased the exchange has been processed for you. Kindest Regards, Sonal.

Posted 3 years ago

“Ordered some slippers a while ago and they still haven’t arrived, despite receiving several emails to rate their product! I’ve chased my product and they came back with the generic response “Royal Mail are currently experiencing some delays” which is nonsense.”

Posted 3 years ago

Dear Hayden Thank you for the review and I am so sorry for the experience you have had. I can see this has now been delivered and I do hope you are pleased with your purchase. We did respond to your email to provide you with an update and explain that Royal Mail are currently experiencing delays and some parcels have been affected by this. Please do accept our sincerest apologies for any inconvenience caused and do get in touch if we can help with anything else. Kindest Regards, Sonal.

Posted 3 years ago

“The slippers I ordered have not been received even though Royal Mail has said it is delivered. The company do not seem to care and just keep telling me they are looking into it. This is very disappointing with Christmas 1 week away. DO Not PURCHASE From this company who are making out I am a liar”

Posted 3 years ago

Dear Suzanne, Thank you for the review, we were in communication with you about this and did investigate the delivery with Royal Mail. We then emailed you to confirm the GPS location and you kindly contacted us to let us know, you had now received the parcel. I do apologise for any delays in receiving your order and in no way did we mean to make you feel like you were being dishonest, once again I am sincerely sorry if you felt that way. Kindest Regards, Sonal.

Posted 3 years ago

“Great product dreadful service”

Posted 3 years ago

Dear Donna Thank you for the review and I am sorry you feel you had an unpleasant experience with us. We have emailed you in regards to this and explained what has happened. We look forward to hearing back from you via email, or alternatively you can give us a call on 0116 326 0605 and we will be more than happy to discuss this with you further and explain the payment options we offer. Once again I am sorry that your experience was not the best. We are taking steps to try and make it clearer in light of your feedback and are once again sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Despite putting my order in at least two weeks ago, I still haven’t received my slippers. I was never provided with a tracking number from Royal Mail even though I was told that they’d been despatched by House of Slippers. I was told that there had been “issues” with Royal Mail, but further e-mails back and forth told me that the matter had now been resolved and a tracking number had now been updated. That was last week. Still no slippers.”

Posted 3 years ago

Dear Maureen, Thank you for the review and I am sincerely sorry about the delay in receiving your order. We were in constant communication with you about this and explained that unfortunately, this was one of the parcels that was effected by the Royal Mail delays over the Christmas period. I am so pleased this was eventually delivered to you and thank you for your understanding and cooperation on this matter. Kindest Regards, Sonal.

Posted 3 years ago

“You are good enough to take our money but I’m still without my goods and it’s coming upto two weeks now I’m very disappointed”

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear this. The parcel was marked as delivered by Royal Mail, we did call and email you to let you know and provide the tracking information. Please do accept my apologies for the delay in receiving your order. Kindest Regards, Sonal.

Posted 3 years ago

“I'm afraid I was disappointed with the poor quality of the leather which seemed to be seconds. They asked me to send more and more photos and descriptions just to drag out the process until they finally agreed to 'look' at the slippers if I returned them but threatened to deduct money for p&p if they didn't think the fault was bad enough. I ended up keeping an imperfect pair of slippers just because they gave me so much hassle but certainly won't be using them again. I don't recommend this company as appalling customer service having paid full price for what should have been a perfect pair of slippers!”

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased. We do request photos as a matter of course, and this isn't always the easiest thing to do so I appreciate that you did send over several good photos of your item. You were issued you with a returns label to send these back, as part of our thorough returns process to identify any problems with returned goods but you did not want to send them back. We then offered you a partial refund to keep the slippers, but have not since heard back from you in regards to the offer made. Kindest Regards, Sonal.

Posted 3 years ago

“I am still waiting v for a refund after returning slippers which were no way a size 11 which I ordered for my husband. So not impressed.”

Posted 3 years ago

Hi Linda, Thank you for your review. Please do accept my apologies for the problem with your item and I am sorry that the slippers did not fit, as you had expected. I can confirm that we have refunded your order. Best regards, Sonal.

Posted 3 years ago

“rubbish, don't buy”

Posted 3 years ago

Dear Mohamed, Thank you for your review. I am sorry that you have felt the need to leave this negative review. To quickly explain to you again, you returned your order to us for a refund, which has been processed. However, because you used our prepaid returns label to send the items back, we deducted £3.50 from the refund total. This deduction is clearly explained on our website in the delivery and returns section. If you had paid £1 for a return label when you placed the order, then the £3.50 deduction would not have applied. Alternatively you could have not used our label, in which case we'd not have deducted anything. We have explained this to you several times and I'm once again sorry that you have left this review. Kind regards, James.

Posted 3 years ago

“Prompt delivery. Awaiting a response to my poor review of Audrey Ladies Slippers that after 7 months the soles are disintegrating.”

Posted 3 years ago

Dear Stella, Thank you for the review and I am sorry to hear you are displeased. We have responded to you about this via email and it is with regret that we were unable to help. We've not be able to accept this item to be faulty, due to the length of time since purchase. The photos you provided also show that the soles have simply worn through. This was deemed to be an issue of wear and tear, not a faulty product. I'm sorry that we cannot provide more help with this particular pair, we did offer a discount off a future purchase but have not yet heard back from you. This Gesture of Goodwill is still available and I am sincerely sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“These slippers were ordered on 31st. October, and I have not received them yet.”

Posted 3 years ago

Hi Susan Thank you for the review and I am so sorry this has happened. I have just spoken to you on and I am currently investigating this for you. I will be in touch as soon as I know more. Please do accept my sincerest apologies for the inconvenience caused but ret assured we will do our utmost best to resolve this for you. Kindest Regards, Sonal.

Posted 3 years ago

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House Of Slippers is rated 4.7 based on 7,507 reviews