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Host & Stay Reviews

4.2 Rating 610 Reviews

81 %

of reviewers recommend Host & Stay

Company Reviews

4.2

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Host & Stay:

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a couple of minor issues which were resolved very quickly. The apartment was lovely, clean and comfortable with everything you could need for a short break. It is on the 4th floor of the building so the stairs wouldn’t be suitable for some. Also being so high, the noisy seagulls were vocal at first light. The view over to the Abbey, the church and the sea more than made up for the gulls, but I may pack earplugs for our next stay.”

“This stay was terrible at Fairfield Street in Manchester! The house was extremely disappointing and i wouldn’t book again. We were due to stay for 2 nights, but we left after 1 night and found alternative accommodation. The kitchen was dirty, and had a terrible smell. We ended throwing out the food we brought as the fridge was warm. The beds were possibly the worst i have ever slept on, and the bedding didn’t feel clean and the towels stank of smoke. In our opinion this house is being rented out in an unacceptable condition. It is dirty and not cleaned properly. It needs new carpets, fresh bedding and new mattresses and pillows. The kitchen needs thorough cleaning, it needs cutlery and a new fridge. We booked a 2 night stay for the Manchester Marathon weekend, but we ended up leaving after 1 night and booking into a flat in Manchester for the 2nd night of our stay.”

“We enjoyed our stay. Property was lovely and location fabulous. The property had not been fully cleaned. There was chocolate wrappers behind sofa and sofas had not been moved for cleaning so thick dust underneath. Particularly disappointing since an extra charge is applied for cleaning. Disappointed that property was advertised at a price but additional costs hiked this up by £35.00 per night. Then when we paid another payment was requested being damage insurance which was compulsory and was not fully refundable. It is now 5 days since our stay and my refund is nowhere to be seen.”

“Great place close to the sea, shops and pubs. Excellent space with a great finish to it.”

“We were staying in Harbour Cottage-Staithes, nice, little cottage, just few steps from harbour and next door to nice pubs and restaurants, cottage well equipped, however, not washing machine and not upstairs tv in, as described in facilities. No car park around, but big council or private parking to choice just 10mims walk...well the hill is hard, but let's have some exercise. You can park next to ( old butcher shop bay recommended)for drop off you stuff. In total...lovely, nice, cosy cottage, clean and with everything you need. Recommended”

“APPALLING CUSTOMER SERVICE Paid £400 + £25 insurance (non refundable) for a 2 bed property in Whitby over Easter weekend. No hot water for the entire stay. Reported this on the Sunday morning and was told to press a booster button on the wall - that didn't do anything (I'm not a qualified heating engineer). Was then told online to complete a complaint form. It's now 4 weeks later and many attempts to contact them and i have still not had a satisfactory response or any offer of apology or recompense. Keep receiving e-mails saying that someone will get back to me but they never do. Be warned before you book as i am left extremely disappointed and frustrated.”

“I paid a deposit of £250 and have been trying to get my deposit returned for over 10 days.”

“We had a very enjoyable four night break in Alnwick, staying at Muggles Mews. The apartment was very central and comfortable. Host & Stay provided all the details required regarding our stay. If we go back to Alnwick again we would stay at this apartment.”

“My appartment got cancelled without a reason 2 weeks before my stay. Customer service couldnt help me and no one was able to tell me why it got cancelled. Host and Stay didnt even try to help me find another appartment.”

“The apartment One was immaculate. Had everything you needed. Very comfortable beds. An ideal location. I would definitely go to Whitby again. Loved it! Worth the price. The only one thing I would like to mention is that the alley way could do with a hose down and door going from the outside into apartments. But we are by the sea. It's just nature. It didn't bother us but could put other people off!”

“Myself and my mam stayed at Cheviot House in Seahouses this week, we stayed for 2 nights & we absolutely loved it! House was perfect with everything we needed and the beds were the comfiest I’ve ever slept in, Charlie at Host & Stay was so helpful and kept us well informed on check in & check out times & information on the property, we will definitely be returning & highly recommend Host & Stay.”

“Had no issues with this apartment at all. It was easy to book. Great communication back and forth from the hosts. Made our arrival very easy. Price was perfect. Location of apartment was excellent. The concerige on site was very helpful at all times. Loved our stay here .”

“Had a lovely time at the flat we stayed in Host &stay communicated really well , with everything to do with the flat and how to get in and information for surrounding area We had a lovely stay”

“This was our second stay at Kingfisher cottage for myself, my partner and our 3 dogs. It is fast becoming our favourite place ever. Absolutely love Dalby forest and the cottage is clean, cosy and has everything you need. We used the hot tub which was lovely and the welcome basket is always a lovely touch”

“Lovely house. Brilliant location. Everything we needed for a family weekend away.”

“Had a lovely stay in Seaham. Great location near the beach. The property was spacious and comfortable. Only recommendation is that a key fob for the parking at the back is left with the tenants. Would be happy to return to this property.”

“We had an amazing stay in Whitby at 4 The Mount - perfectly located with the huge bonus of private parking, the spacious holiday home had everything we needed for a brilliant family time away. Just a stone’s throw from the Whalebone Arch, the seafront, the swing bridge and Skinner Street, we were never short of things to do. And after a busy day, it was lovely to come back to the comfy lounge area of 4 The Mount or to sit around the table in the huge kitchen/diner. The holiday home having a washer and dryer was a huge bonus for us due to having younger children who adore exploring and therefore can get quite muddy…! The only improvement we would suggest is that, upon arrival, a number of pots, cutlery and crockery were not clean. Cups/mugs had coffee stains, cutlery had dried food and plates/glasses had residue on them; it felt like they had been rinsed as opposed to being washed, which is odd as there is a dishwasher in the kitchen. If it wasn’t for this, we would undoubtedly be giving 4 The Mount top marks.”

“Well informed easy to book … accomodation couldn’t be faulted fantastic apartment with everything you would need … if ever the opportunity arises would definitely book with you again”

“The host contacted me to say they had found my rings they said my friend could pick them up she went no one was there they then asked me to pay for postage I did 3 weeks ago and no one has got back to me don’t stay with this host they have stole my sentimental rings”

“Stunning cottage and super helpful from arriving to leaving, highly recommend”

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Host & Stay is rated 4.2 based on 610 reviews