Host & Stay Reviews

4.53 Rating 32 Reviews
91 %
of reviewers recommend Host & Stay
Merchant Metrics
Customer Service
Communication Channels
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About Host & Stay:

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.

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01287 658 171



27 Milton Street

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Anonymous  // 01/01/2019
We were charged the £50 cleaning fee and £25 service charge even though we were unable to stay due our daughter being ill. Staff were unwilling to compromise and were unsympathetic. These charges are also not made clear when making the booking. Would not recommend.
Helpful Report
The flat in saltburn was brilliant. Clean and tidy with everything you need. Right across the road from the sea. The only downside was the shower that looked amazing but was cold so couldn't use it. My husband dud manage to get one at midnight !!!. Although I would definately use them again.
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I am incredibly upset that my 75 and 79 year old parents have been accused of damaging a rug and a cushion and we have been charged £155 damages. The cushion was already damaged when they arrived (photographic evidence provided to Host & Stay) and there was no evident damage to the rug. My conversation with Sarah from Host and Stay was unhelpful, zero evidence of any customer service training / basic standards. According to my Credit Card company the company charging the damages is registered as a plastering company. Alarm bells ringing loudly! I have contacted our family solicitors and legal action has been commenced. Please avoid this company!
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I booked via for a stay at Threadneedle cottage at the end of January 2021 on a non-refundable tariff. However on the 2nd January 2021 Host And Stay requested permission to cancel the stay and waive the cancellation costs. I accepted the cancellation only to find they now won't give me my money back. A cancellation policy is for if I cancel, not for if they cancel. Basically they can take your money, cancel your stay, and keep your money. Total scam. Beware.
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The accommodation we stayed in was a true reflection and more of what was marketed, their agents are friendly and helpful keeping you up to date with your booking information
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A party of 10 stayed at Bohemian House in Whitby. The property was clean, had all the amenities and equipment needed and was spacious. The location was good just a short stroll from the west cliff. The only negative was the parking where permits allowed 3 hours parking for dropping off but we did get free parking 3 minutes away on upgang lane. Pay and display was £9 for 24 hours.
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It’s been a pleasure to work with the team at Host & Stay. They have literally taken care of everything from sourcing is a property, renovation, furnishing and filling with holiday makers and also we now have a beautiful little get away to use in the low seasons. Thank you to all at Host & Stay for such a friendly professional service.
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A truly excellent service and team! We've been working with H&S for over 6 months now and we couldn't be more impressed. The team are all fantastic and so wonderful to work with and the efficiency is second to none. We were looking for a partner with a similar desire for growth, proactive when it came to problems, and an opportunistic desire to succeed. We certainly found it with Host & Stay!
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The team at Host and Stay have been amazing fully managing our house as a holiday let while we are out of the country long term. From the very beginning their communication has been excellent and their standards exceptional, giving us peace of mind that our house is in good hands.
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Andrew from Host and Stay has been very supportive with the onboarding of our cottage as a holiday let, with helpful advice, very quick to resolve any queries I had and is very professional.
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We are extremely happy with the level of service and bookings we attained by switching to Host and Stay. They technology and systems they employ provide a very service for us as an operator and our clinets
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A fantastic agency with a professional approach to their everyday work. Great directors and staff at every level. Couldn't recommend them highly enough!
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Host and Stay North East has allowed us to fulfil our dream to travel the world safe in the knowledge our two properties are well managed and looked after. Andrew has been exceptional with guest communications. He has always been quick to resolve any issues that arise. In addition we really value him keeping a close eye on our properties and the breath of knowledge and expertise he has in the industry. We can’t recommend Host and Stay enough if you’re looking for a friendly, transparent and trustworthy management company for your Holiday Lets.
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As a property owner and landlord Host & Stay have proved to be a great partner to move into the holiday letting market with. They have provided good advice and support in preparing for purchase of a property and when preparing the property for letting and professional property management of the letting process. When I first met with Dale and his father I felt confident that they shared my standards and that we could work well together. I’m sure they will be good partners moving forward.
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Excellent value for money, easy to book and good customer service
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Fantastic customer service from start to finish! I treated my family to a boxing day break in threadneedle cottage in Whitby! They were overwhelmed by the attention to detail! The cottage was in a perfect location for all the local amenities ! A bottle of prosecco for a welcome and coffee pods a bonus! They said it was a home from home. Thankyou so much for making a perfect personal gift come true for my special brother.
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Dale and the team have been great. They provided great confidence during the whole process from refurb to letting and have delivered a great result. The ongoing management has been faultless and the property looks set to deliver as Dale had predicted. Highly recommended.
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We have found working with Host & Stay North Yorkshire such an easy process. From the property acquisition, refurb and setup the team have been so helpful and have taken all the burden away from me having to do it. I’m looking forward to working with them and hoping to acquire more property through them.
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Top level service from the guys couldn’t ask for more
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We choose Host North Yorkshire as the company to manage our holiday let in Whitby as I had heard positive things about them on various podcasts. They have been superb in every way from helping us get the property up and running in the first place, to fixing any issues and managing the whole process. HNY is a well oiled machine with great attention to detail and customer service, ensuring hosts and guests are both left very happy. I am in no doubt there is no other company in this area who could provide a better service. Thank you Dale, Callum, Emily, Sean and all the rest of your team.
Helpful Report
Host & Stay is rated 4.53 based on 32 reviews