Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The plant is one of my favourites in my plant collection. She came well packed although the delivery driver handed it me upside down, although that’s not Hortilogys fault. I like the look of the plant so much I’m considering buying another.”

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Posted 1 month ago

“Wonderfully fast delivery and very pleased with my beautiful pot, will definitely use the on line store again”

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Posted 1 month ago

“I ordered a Houseplant soil, some big pots and house plants nutrition. The order was dispatched quickly, delivered on time. Great quality soil! I have already replanted my plants and they are thriving!👌”

Hortology 5 star review on 6th January 2026

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Posted 1 month ago

“The best experience ever! Super fast delivery in just two days, very well packed and super healthy and beautiful plant!! And cheap as well!! I'm very satisfied 😍”

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Posted 1 month ago

“Hortology are the most Amazing company. Thank you in particular to Allix, who took care of our every need. I strongly recommend Hortology.”

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Posted 1 month ago

“Bought this as a Christmas present, very carefully boxed so arrived in good shape very quickly. Recipient’s very happy with the pot. It’s a lovely bright colour, nice and solid and looks great on their table. Would deffo look at buying one for myself in the future, it’s lovely. Very pleased with my purchase.”

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Posted 1 month ago

“Brilliant service, managed to get delivery before Christmas which was brilliant. Items were packaged well. My mum loves them - will definitely be ordering here in future!”

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Posted 1 month ago

“Very well packed. Plants in excellent condition. Arrived before Christmas as well. Would definately reccomend and use again.”

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Posted 1 month ago

“All three cactus beautiful, thanks”

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Posted 1 month ago

“Great style. Delivered quick and without any damage.”

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Posted 1 month ago

“Customer service can’t be beat. They found small imperfections in two large pots I ordered (I wouldn’t have noticed) and offered to let me pick other pots instead or take a 15% discount. Was very happy with the experience. The packing was also super-secure, it would be impossible for the pots to arrive broken.”

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Posted 1 month ago

“Plant arrived quickly and in excellent health. Very happy with my purchase.”

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Posted 1 month ago

“I've received two plants and they are both absolutely lovely, the pot and plants are of highest quality. I would definitely buy from here again.”

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Posted 1 month ago

“Hortology were a brilliant company to order from, they kept me updated on my order and when one pot arrived with a chip on it they apologised and sent a new one out the same day which arrived in perfect condition. Both pits I ordered are lovely quality and I would purchase from them again.”

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Posted 1 month ago

“I really liked the item I bought. It was very good quality and reasonable price. Delivery was fast and the whole experience of buying was pleasant and problem free. I would buy from here again definitely.”

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Posted 1 month ago

“Superb quality. The plant was really packed well and arrived in excellent condition. There were two sizes of plant to choose from and I chose the larger one and it was so big I ended up having to split it into two ,I think the smaller size would enough .But I am very pleased with the purchase.”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Very good range of pots, speedy service and very quick and helpful responding to enquiry”

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Posted 2 months ago

“The service is excellent - prompt delivery and well packed. The variety of choices is very good and I have not been disappointed by any of the plants I have ordered.”

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Posted 2 months ago

“Very happy with my first order with Hortology. Great communication and packed and delivered with great care. Would highly recommend”

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Posted 2 months ago

Hortology is rated 4.8 based on 9,241 reviews