Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

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English

“I've never had problems before. However, my recent purchase was not well packaged as the main stems of the plant were snapped at the base. Time will tell if the plant survives. Either the plant needed trimming back before shipping or do away with cling film and cellotape and replace it with a brown card support which is much stronger. I'll still shop with them again but a little disappointed on this occasion.”

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Posted 3 years ago

Hello Neil, Thank you for another order with us and for your review. We will contact you directly regarding the condition of your recently received plant. Many thanks, Your Hortology Team

Posted 3 years ago

“Plant arrived on time and was well packaged however the soil was very dry and the leaves were starting to show signs of dehydration”

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Posted 3 years ago

Hello Debbie, Thank you for your order and review. We shall contact you directly to hear more about your recently purchased plant. Many thanks, Your Hortology Team

Posted 3 years ago

“The pots in which the plants arrived were too small for them and will need repotting soon, it’s hard to water them like this too.”

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Posted 3 years ago

Hello Masa, Thank you for your feedback, I can see you ordered some quite slow growing plants. Theoretically, these shouldn't need repotting immediately and will be quite happy as they are. Though should you wish to grow the plants in terms of their size and foliage then repotting is definitely the best option. We have passed the feedback along to our growers and any questions please do let us know. Many thanks, Your Hortology Team

Posted 3 years ago

“Excellent customer service but sadly my plant had quite a few brown leaves when it arrived. I’m not sure if it was manhandled in transit but I’m hoping I can revive it.”

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Posted 3 years ago

“Wasn’t too impressed with the soil my plant came in. It was extremely dry and thick with dried out hard mould at the top. I decided to repot and refresh with new soil straight away. The plant seems to be doing well, is a lovely big size and other than the soil I am really happy with the plant itself. Was packaged well.”

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Posted 3 years ago

“I paid a fortune in postage for a plastic plant pot, that I hoped would be the right side for my pottery house plant pot, sadly it was not. The cost of the postage is too high for me to try again. Local garden centres did not have the right size either.”

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Posted 3 years ago

Hi Coral We are sorry to hear the grow pot was not the right size. Our pot sizes show the diameter and height of the grow pot to help select the correct size. If you contact our customer services team at info@hortology.co.uk and let us know what size you are looking for we can see if we can source one for you? We offer shipping for small parcels at £3.99. Kind regards - Your Hortology Team

Posted 3 years ago

Just a quick update, we are now also offering Royal Mail 48 shipping at £2.99 for smaller, lightweight parcels.

Posted 3 years ago

“Bought a Peperomia argyreia, it came carefully packaged but still pretty crumpled. Decent service but didn't wow me - I would not go out of my way to use Hortology again, but wouldn't hesitate to use it if I saw it had a plant I really wanted.”

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Posted 3 years ago

Hi Shulin, We are sorry to hear your plant was a little crumpled. We have developed quality packaging and techniques to help ensure the plants are secure and remain healthy, but sounds like there may have been some issues with your order during transit. We always want our customers to be pleased with their purchase and I believe our customer support team have got in touch to help resolve this for you. Kind regards Your Hortology Team

Posted 3 years ago

“Delivery was quick and it was easy to order, but the plants looked a little sad on arrival, especially the large one. A couple of the leaves had been bent back and snapped where it had been packaged and I don't think this would have happened if it had been packaged with more care.”

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Posted 3 years ago

Hi Amy, We are sorry to hear your plant arrived a little damaged. We have worked hard to develop quality packaging and techniques to help ensure the plants are secure and remain healthy during transit, but sounds like this might have gone a little wrong. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 3 years ago

“Pot described as mandarin in colour, was in fact a muddy brown. Very disappointed.”

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Posted 3 years ago

Hi Lesley, We are really sorry to hear the colour of your pot was not as expected. We would always prefer to know if something is not as it should be with your delivery, so we can put things right there and then. We want our customers to be pleased with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 3 years ago

“Plant and pot were in great condition and arrived as advised. Reason for lower score was the recommended pot size was far too big for the plant and therefore did not have the desired effect on hen giving as a present.”

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Posted 3 years ago

Hi Louise, Thank you for your feedback. Although we recommended a pot with a 13cm opening for your plant, it seems you have opted for the pot with a 14cm opening. We provide the pots opening on the product page, this can be located by hovering over the size button and immediately underneath the size option buttons as each is selected. We also have a useful size guide on our site: https://hortology.co.uk/pages/plant-pot-size-guide-for-houseplants. I am sorry Kind regards - Your Hortology Team

Posted 3 years ago

“The plant I received from Hortology was of good quality but the delivery experience was not brilliant because the box containing my plant had clearly not been kept upright by the courier despite messages on the box saying “fragile” and “this way up”. When I opened the box the plant was out of its pot and the compost was everywhere. Luckily the plant was not badly damaged and I was able to repot it. Customer service were excellent and asked for photos. Unfortunately I didn’t think to take any. I was given a 5 pound voucher in compensation. I think Hortology is a good company who looks after its customers. However, I think their shipping method and packing needs improvement.”

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Posted 3 years ago

Hi Gillian, Thank you for your feedback. Occasionally from time to time things can go wrong with the courier and we are sorry to hear this has been the case here. Thank you for allowing us the opportunity to resolve this for you. Kind regards - Your Hortology Team

Posted 3 years ago

“The service is good, but not impressed at all with the pot liners. They are very flimsy, and not worth the money I paid for them.”

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Posted 4 years ago

“Historically, the orders I have placed have been excellent and arrived in great condition. This time, however, the plant was not the height advertised, had broken stems, and the nursery pot was also broken. Sadly, I won’t order from Hortology in the future. 22.02.22 update - Hortology issued an apology and part refund.”

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Posted 4 years ago

“Plants seemed healthy enough but packaging and mishandling by couriers meant that they arrived damaged.”

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Posted 4 years ago

“Though my plant was packaged with great care it arrived very dehydrated, as though it hadn't been watered in weeks. As I removed the plastic a lot of leaves dropped immediately. I know I can bring it back to health but this has put me off buying plants online with this seller.”

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Posted 4 years ago

“What I bought was a present for someone else. They received it and appeared happy. More I cannot say.”

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Posted 4 years ago

“I was so impressed with delivery and packaging. Plant seemed to be in brilliant condition on delivery, I bought a watermelon peperomia. However its dropped several leaves daily since. I don't know if its been traumatised by travelling or its to do with a temperature change/ wrong time of year to buy.”

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Posted 4 years ago

Hi Laura We are sorry to hear your pant is dropping leaves. It may be that it has a little too much water at this time of year. Peperomia are succulents and prefer to be allowed to dry out a little. We have a care guide available here: https://hortology.co.uk/products/peperomia-argyreia-watermelon-peperomia KInd regards - Your Hortology team

Posted 4 years ago

“not received delivery yet, otherwise a 4 or 5? who knows eh... we'll see. . .”

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Posted 4 years ago

“I was very happy with the delivery, and quality of the plant on arrival. Well packaged and in pretty good condition. Unfortunately I noticed that the soil was rather over saturated so decided to repot. This is when i realised that the 4 cuttings had been potted up still tied together by an elastic band that was buried in the soil. This is awful as it would have slowly strangled the plants roots and lower stems as they grew if not taken out. Otherwise happy with it!”

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Posted 4 years ago

“To be honest I was disappointed with the size of the plants and they are expensive compared with a recently visited garden centre”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,241 reviews