Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,203 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a plant pot holder which was unfortunately slightly damaged when it arrived. They were very quick and helpful in organising a replacement.”

Helpful Report

Posted 2 years ago

“Great service, super healthy plant that's lasted.”

Helpful Report

Posted 2 years ago

“Very speedy delivery, plant seems to be thriving and basket is perfect”

Hortology 5 star review on 3rd July 2023

Helpful Report

Posted 2 years ago

“Purchased a plastic plant pot liner for a new copper metal large plant pot I got as a gift so as not to spoil the plant pot itself when filling. Was able to find a liner that fits almost perfectly, just slightly taller than required but was able to easily trim down the top of the rim so it fits perfectly inside the pot. Easy transaction, item arrived quickly. Would buy from here again.”

Helpful Report

Posted 2 years ago

“Great selection, easy to order, great delivery.”

Helpful Report

Posted 2 years ago

“Beautiful plant in amazing condition. Packaging was well considered and shipping was super fast - can’t wait to order again!”

Helpful Report

Posted 2 years ago

“Super-cute plants and pots. I also loved the different categories on the website, as a new plant mom I needed to know which to order and how to take care of them and the different categories were super-helpful.”

Helpful Report

Posted 2 years ago

“Plant was damaged. Leaves were in poor condition looks like prior to transport. Not a healthy looking plant.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for your review and order. We are sorry to hear that your plant has arrived damaged, we have reached out directly to try and resolve this for you. Your Hortology Team

Posted 2 years ago

“Excellent quality”

Helpful Report

Posted 2 years ago

“Good product, fast delivery”

Helpful Report

Posted 2 years ago

“Chinese evergreen arrived in very good condition although DPD delayed delivery for 3days the plant itself was not affected.”

Helpful Report

Posted 2 years ago

“Plants were healthy, well-packaged, in great condition with plenty of foliage”

Helpful Report

Posted 2 years ago

“I was very pleased with my plant.”

Helpful Report

Posted 2 years ago

“Fantastic service as always. Quick delivery. I bought two pots which are very well designed and beautiful to look at. Thank you. I'll be back next month to buy more from Hortology.”

Helpful Report

Posted 2 years ago

“I've bought several plants and pots from Hortology and have to say I am very pleased with their service. The plants they sent were all very healthy and the pots were beautiful. I highly recommend using them as your plant provider.”

Helpful Report

Posted 2 years ago

“Great plants. Wonderful choice. Always arrive in good condition and on time.”

Helpful Report

Posted 2 years ago

“Beautiful healthy plant. Well packaged and quick delivery. I'm delighted with my recent purchase as always when I buy from Hortology!!”

Helpful Report

Posted 2 years ago

“The cacti were healthy but , one was a lit smaller than it should have been .”

Helpful Report

Posted 2 years ago

Hello Alan, Thank you for your review and order. We are sorry to hear that one of your Cacti was smaller than expected, we have reached our privately to try and resolve this with you.

Posted 2 years ago

“Excellent customer service and very prompt delivery of large pots. Will definitely use hortology again.”

Helpful Report

Posted 2 years ago

“Great company, affordable prices, amazing products and 11/10 service! Highly recommended”

Helpful Report

Posted 2 years ago

Hortology is rated 4.8 based on 9,203 reviews