Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service, I recieved a beautiful pot and packed very well. All recycling , brown paper now in compost.”

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Posted 4 years ago

“Plant received in excellent condition and as described lovely”

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Posted 4 years ago

“Great product and service.”

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Posted 4 years ago

“Lovely vase, brilliant birthday present for my niece. All arrived on time”

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Posted 4 years ago

“The plant was absolutely stunning and the pot too. They were sent as a birthday present and she was thrilled with it.”

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Posted 4 years ago

“Arrived sooner than expected. Fairly priced. Website was fairly straight forward to navigate and place order through. All in all, very easy pleasant transaction. Thanks.”

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Posted 4 years ago

“Gorgeous and extensive choice of pots, easy to buy the same style in different sizes and shapes. Excellent service at a very competitive price. I highly recommend this company and will certainly purchase from Hortology in the future.”

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Posted 4 years ago

“Really pleased with our new plants”

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Posted 4 years ago

“Packaged so well and plant splendid.”

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Posted 4 years ago

“First time ordering from Hortology and no issues with the order. They have a fab selection of pots as well as plants. Ordered a plant and a pot and both arrived in first class condition. Very happy and would recommend. Will be also using them again myself in future. Well done Hortology!”

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Posted 4 years ago

“Lovely plant. Well packaged and quickly delivered.”

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Posted 4 years ago

“Extremely good customer experience. Easy to order and speedy delivery”

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Posted 4 years ago

“Beautiful healthy plant received, extremely well packaged and excellent delivery, excellent price, will definitely buy again. Many Thanks”

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Posted 4 years ago

“Quality of plant is superb. Delivery was as promised and packaging was fantastic. Cannot compliment Hortology enough.”

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Posted 4 years ago

“Lovely pots although all three are disproportionately large as a whole compared to the diameter of nursery pot they fit.”

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Posted 4 years ago

“Loved the quality and colour. Very well protected in transit so arrived perfectly.”

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Posted 4 years ago

“My plant arrived in perfect condition and is absolutely gorgeous.The packing was a work of art. Would definitely recommend this company for your plants.”

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Posted 4 years ago

“Beautiful plants and arrived in perfect condition. Will definitely use again.”

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Posted 4 years ago

“Really beautiful plant - Peace Lily- and pot. My mum loved it. I want one too now! Thank you.”

Hortology 5 star review on 27th March 2021

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Posted 4 years ago

“Beautiful pot, exactly like the photo, arrived quickly and very carefully packaged, so very pleased.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews