Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,404 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 11th August 2026

Simon A

Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

875

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to navigate around their website found the product I was looking for and the purchasing process was a breeze. I would have given 5 stars but my only criticism this organisation is the cost of the postage and packaging was nearly as much as the cost of the item I was purchasing.”

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Posted 5 years ago

“Really great plants and pots with the highlight being the packaging to get the plants to you in one piece”

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Posted 5 years ago

“Beautiful plant”

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Posted 5 years ago

“Good product and service.Will be buying again soon”

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Posted 5 years ago

“I ordered a string of hearts and a fish bone cactus. I was surprised when they were packaged on a Friday to be held by the deliverer until Monday. The String of Hearts was beautiful and very generous for the price. The cactus had suffered a bit in transition. I think because the soil has to be quite dry, then it was in a box for over 2 days, the soil was so dry some of it had come out of the pot as it was like a fine powder. The leaves were also sagging and 2 had old injuries. However those issues were easily solved and I love my 2 plants now.”

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Posted 5 years ago

“I had a bit of trouble getting the system to accept my address but after that it was smooth sailing. Good selection of products and very well packaged.”

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Posted 5 years ago

“Very quick service. Good packaging and good quality plants. Will definitely purchase again”

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Posted 5 years ago

“Lovely pots at a decent price.”

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Posted 5 years ago

“Three very nice pots. One arrived broken (so minus a star) but Hortology immediately organised a replacement. So impressed by the service.”

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Posted 5 years ago

“really good quality products! but the packaging was a bit excessive however it was all recyclable so not too bad :)”

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Posted 5 years ago

“I definitely recommend the satin pothos, string of hearts and the philodendron scandens from Hortology. All arrived healthy and definitely met my expectations. I wouldn't recommend the Kentia Palm, sadly most of the fronds had brown tips. Overall I would recommend Hortology.”

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Posted 5 years ago

“very nice plant, but came with 3 branches instead of 4 as in the picture”

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Posted 5 years ago

“Wide variety of plants that are reasonably priced and a good variety of pots. Good company to deal with and their products especially the plants are in good condition on receipt”

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Posted 5 years ago

“I am very pleased with my pots. They arrived very quickly once they were in stock and were well packaged. I did have a bit of a long wait for them to be re-stocked however. There is no phone no. for Hortology and my first email query was not acknowledged, however, subsequent communication was good. I would happily use this company again.”

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Posted 5 years ago

“Pots took a while to arrive but all in perfect condition and very nice.”

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Posted 5 years ago

“My little plant pots arrived well packaged and look great: as seen in the photograph online. Took a while to arrive but probably due to current problems with Covid. Will be buying more!”

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Posted 5 years ago

“Fine products all in excellent condition. Let down by their courier.”

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Posted 5 years ago

“Great pots although disappointed that the plants didn’t fit in them!!”

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Posted 5 years ago

“Highly recommend the pots on this site. They are great value and very pretty. True to photos. I wouldnt recommend buying plants however. We ordered a Calathea and it arrived in very poor condition. Several leaves were yellow and needed to be trimmed. After a week of trying to revive the rest of the plant I dont think it looks likely that this plant will thrive.”

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Posted 5 years ago

“Exactly as described! Just wish there was more information on delivery rather than saying "delivered when in stock" even just an estimated time of delivery would be fine.”

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Posted 5 years ago

Hortology is rated 4.8 based on 9,404 reviews