Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,203 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“A lovely company to deal with. Quality products, acceptable prices. Website, ordering process and delivery reassuringly good. Keep it up!”

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Posted 2 years ago

“Have only purchased a gift voucher as a present so cannot comment other than to say I found the site and process very easy to follow .”

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Posted 2 years ago

“Great quality and very beautiful plant pot. Very well packaged.”

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Posted 2 years ago

“Website was easy and fun to navigate. I loved the idea of having the size of the pot opening advertised and plant pots had the same measurements so you knew that the plant and pot would fit each other perfectly. The plants and pots came within and few days and they were delivered in a secure box with ample paper to protect the pots and plants. Everything is beautiful. Can’t wait to use again.”

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Posted 2 years ago

“Hi arrived on time & product as ordered well packed will see if my olive tree grows better 👍”

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Posted 2 years ago

“Easy to deal with and well packed”

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Posted 2 years ago

“Brilliant product and speedy delivery.”

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Posted 2 years ago

“The plant I bought was not available straight away, however customer service contacted me, offered me a few alternatives and kept me updated throughout the process. Very happy with hortology and I’m sure I’ll buy again from them !”

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Posted 2 years ago

“Good quality colourful planter, well packed for delivery. Excellent service.”

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Posted 2 years ago

“Good quality planters and quick delivery. Recommended”

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Posted 2 years ago

“very good quality plants very well boxed, but mine did have some damage on the box but the plant was in good condition very pleased with it.”

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Posted 2 years ago

“Great communication before delivery ,item arrived very well packaged . No complaints and would happily buy again .”

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Posted 2 years ago

“Great plant,well happy with it.quick delivery”

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Posted 2 years ago

“Lovely pot, thank you.”

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Posted 2 years ago

“I was very pleased with the speed of delivery as well as the careful way which my plant was packaged and the excellent condition which it arrived in, it was healthy and full.”

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Posted 2 years ago

“Great healthy plants well packaged and a reasonable price.”

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Posted 2 years ago

“The banana plant arrived earlier than expected.The plant is too small for the price and leaves were scorched but I had small discount for this.I am disappointed overall with the service.”

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Posted 2 years ago

Hi, Thank you for your order and review. We are sorry to hear that you were disappointed with your order. We have reached out to you directly to resolve this for you. Kind Regards Your Hortology Team.

Posted 2 years ago

“Thank you for my beautiful plant pot. It goes well in our lounge. The colours are lovely and well made.”

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Posted 2 years ago

“Excellent in every way. Highly recommended.”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,203 reviews