“I can't review an item I am still waiting to arrive. It took 3 attempts to contact you before I got a response, having heard nothing since my purchase nearly 4 weeks ago.”
“Awful experience. Called by them to say item no longer available as damaged in transit and now out of stock. Home Done very hesitant to give refund and kept referring me back to other items to have instead or to have credit. When they finally agreed to give refund, I've had to keep chasing. Still not received 4 weeks later, and will now be doing a chargeback claim with my credit card company. I'd suggest keeping away from this company at all costs!”
“Terrible, no refund received despite assurances.
I would never recommend anyone to use Home Done. I will also be putting my views on social media.
Shameful company.”
“Ordered a wing back chair, beautiful chair but back won't fit into the slots intended. Been tryng for a week now to get it returned and replaced. Still waiting! Very bad returns policy.”
“Damaged box damaged and broken item. Messaged then 10 mins after received it. Customer service is horrible they don’t listen and shout at you down the phone. Took forever for delivery was promised next day. Received it days later damaged oil drenched the box. Tried to load pictures and videos. When I do the submit button disappears funny that. Without picture loading proof guess they think no pictures we must be lying well I have both video and picture proof. This item is faulty. And I’m having to jump through hoops to get refund. Now I will probably have to pay to send it back”
“my order did not reach me, I asked for support, every now and then there was a message that they would check it in the warehouse, until finally they stopped replying”
“Well considering we have got two doors and two side panels only of the wardrobe that we ordered and was delivered
We are STILL WAITING for the other delivery which we have know no idea when it’s going to turn up I phoned home done and was told to wait for an email ?? We don’t know when we are going to get the rest”
“Is this a joke asking me to write a review? My Item has still not arrived so unable to review. Was advised to contact sales team who just fobbed me off with excuses.
Seriously not impressed.”
“They have one job which is to deliver the correct item
They sent the wrong wardrobe therefore they get no star from.me
Git the long process of waiting for the correct wardrobe to get delivered to me - if that”
“Very poor quality product and have been waiting nearly a week for this to be resolved. I would like a refund as I’ve had to adapt the items to make them suitable.”
“Incredibly disappointed with my experience of Home Done. My order was due a month ago, but am yet to receive it. The courier says they never got it, and I've called 6 (six!) times and emailed 5 (five!) times only to be fobbed off with excuse after excuse. I have requested my money back several times as I don't believe I will ever get my item, but they point blank refuse.
Unfortunately, I work in the industry and know how fly-by-night middlemen and drop ship vendors operate. I regret ever dealing with them and would urge anyone else to shop elsewhere.....”
“Worst Company I have ever dealt with in UK. I have tried to purchase a couch where 133 pounds left my account. I took it on Klarna finance and the couch has never been delivered. It is 7 weeks since the orders and I am still trying to receive my refund of 133 or get the couch I have financed. I finally went to a charity shop to buy a couch because I waited 7 weeks to receive one in my new apartment, so now I’m in an ongoing argument to receive my refund and have no where about of where the couch is or what depot is delivering it. They can’t even give me the name of the depot or the delivery company. FRAUD AND SCAM . And I will continue to slate this company wherever I can because I have never had to deal with this in the UK.”
