“Home done have been nothing but terrible from the start I ordered a couch and it is falsely advertised on the site and got a completely different one and have nothing but trouble regarding customer service. The most stressful purchase ever. Awful service”
“Very very poor quality materials, instructions were absolutely shocking, no numbers or letters on anything, you have to guess all the pieces, really dissapointed with this dressing table, the actual mirror is a sticker , do not buy”
“So many issues with delivery, Actually managed to speak to someone to explain my availability and that I would need to know when delivery was . Still nothing arranged”
“Order arrived damaged, a scratch had clearly been previously repainted, as the search did show we decided to let that go. The table top was mainly kept covered and the table was laid on a blanket whilst built, when the cover was removed the corner was badly damaged, for this kind of damage it had clearly been dropped. (Not by us) still waiting for a reply from customer services. The item had not been advised as seconds but clearly was!!!”
“I ordered a 4 Drawer gloss white.
Looked good, but when you assembled it that were it all went wrong. I have a back ground of DIY. I followed the instructions but when it came to putting the drawers together they would not assemble. The issue drawing were incorrect the holes didn’t line up, the runners would not fit the hole had to be drilled out, the hole to the sides had to be marked out.
Unforced you aftersales they said take some pictures and send them. Not a problem could because pic were to large. I asked check I anyone else have the problem you didn’t want to do that which would have given you the answer.
Would I recommend no way. Not happy.”
“The service is unbelievable in a bad way. Getting charged £198 for sending 2 sofas back as they wasn't suitable for me is a joke. Being a pensioner is bad enough without getting ripped off as well.. J Byrne”
“Awful company. Awful products. Have attempted to scam and steal money from me on two occasions. Won’t refund me for goods that I refused delivery of as the quality was terrible. I have complained to trading standards. The worst company I have ever encountered. Do not use.”
“If you can't say something good, say nothing. Sorry, the service was so bad I have to say something, so HomeDone can change their poor service. The web site says 'FREE UK Mainland Delivery'. I live on an Island but tried their postcode checker, which said 'free postage'. I ordered and paid, got the confirmation email, then heard nothing for some time. I phoned to ask how the order was progressing and was told that they didn't deliver to islands. In a way this is fair enough, as the website does say free mainland delivery, but the postcode checker did say free delivery, and it took my phone call querying the situation for them to say so. They asked for a mainland postcode. I have a head office, which is definately on mainland GB, who agreed to take delivery if I sent it to them and I could collect next time I visited. Time passed and there was still no delivey to my mainland GB post code. Another phone call to HD. There is a delivery chare to that mainland post code. No thank you, I would like a refund. After I asked for the refund HD phoned many times, but when I answered the phone would go dead and I would immediately recieve an email from them saying thay had phoned but I hadn't answered. When I eventually got through HDs operative wanted to explain why there was a devivery charge despite the website saying 'FREE UK Mainland Delivery' I explained I wasn't interested in paying a delivery charge and insisted on a refund. It took a further couple of phone calls by me to recieve my refund.
So Home Done. Your communications are bad. And if you say 'FREE UK Mainland Delivery' mean it. The mainland is the mainland. Remote areas are still part of the mainland. The spotter in me wants to point out that the United Kingdom is Great Britain and Northern Ireland, so if you are not delivering to Northern Ireland, you should not use UK or United Kingdom on your website.”
“BEWARE - TERRIBLE COMPANY AND THE WORST CUSTOMER SERVICE!!!
I have never experienced anything like this before. I purchased a very expensive wardrobe with 2 hanging rails. They delivered it and assembled it but the delivery person said the warehouse operative only put in 1 hanging rail, just call customer service and they will send it out in a few days.
I called them and they informed me they cannot help; it all has to be done on an online form. I completed the online form which started an email chain which would last over 4 months and around 60 emails. I was mostly liaising with Moiz Ejaz who informed me that the hanging rail would be sent. Then I was informed they needed to contact the depot for this to happen. Then I was informed that they had run out of stock of the hanging rail (yet it was still for sale online). Then I requested a refund and that I will go out and buy one myself, I was told refunds were NOT POSSIBLE?! Then they did sent one, weeks later, it arrived damaged. Then they said they need to reorder more stock. I had to use Resolver to manage the complaint for me as Home Done kept lying and fobbing me off. The whole 4 months it was me chasing them after days or week of not hearing anything, I was left with a wardrobe that only was in use 50% due to the missing rail. The simplest of tasks was to send out 1 hanging rail ended up being an absolute nightmare experience. I certainly will never be dealing with them again and I hope after reading this review, that you all don't want that displeasure either.”
“Despite advising that they did deliver to Inverness postcodes - they did not.
They also charge fee for PayPal payments.
I shall not be using them again.”
“Delivery date was on the order as 1st to 3rd of July, being advised that if the order has not arrived two days after the last quoted date get in touch! I already had been following the tracking details which showed that the order had not been distributed to the delivery people, so I got in touch, it was pointless I was told the tracking details which I already had and told to get in touch if there is a problem! Still no delivery or sign of delivery and it is now the 8th!!!!”
