“Still waiting for my sofa, no communication, no help, shocking company, really wish I hadn't ordered from them, I'm taking this further, absolutely fuming 😤”
“Purchased sofa bed less than 6 month ago. Had to have a part replaced already and now it would need to be replaced again. Very poor quality and paid over £500. I alsp had to pay for the disposal of the old part which costed me £80 and I am now being offered the same solution which I know will only last for a couple of months before the part will get in the same terrible condition. Stay away and rather buy from somewhere different”
“I am still waiting for my 3 sets of drawers. Home Done gave me 3 tracking numbers for yodel and said they have given the items to yodel. Yodel have no record of them. Home Done won't chase yodel and have left it for me to do. Rubbish service and I'm £171 down... Not impressed at all..”
“Dreadful experience. Waited several weeks for an item that was advertised as in stock. Had to phone and email many times to chase my order and felt that customer services were constantly making excuses as to why my order had not been delivered.”
“Home Done have emailed me to review my product- my sofa hasn’t arrived and we are 3 days over the delivery window. I can’t review something I don’t have but the customer services and delivery times deserve a 1 star. Having chased up my order I’ve been told to wait 7-10 days and then contact them if it hasn’t been delivered.”
“Home done have been nothing but terrible from the start I ordered a couch and it is falsely advertised on the site and got a completely different one and have nothing but trouble regarding customer service. The most stressful purchase ever. Awful service”
“Very very poor quality materials, instructions were absolutely shocking, no numbers or letters on anything, you have to guess all the pieces, really dissapointed with this dressing table, the actual mirror is a sticker , do not buy”
“So many issues with delivery, Actually managed to speak to someone to explain my availability and that I would need to know when delivery was . Still nothing arranged”
“Order arrived damaged, a scratch had clearly been previously repainted, as the search did show we decided to let that go. The table top was mainly kept covered and the table was laid on a blanket whilst built, when the cover was removed the corner was badly damaged, for this kind of damage it had clearly been dropped. (Not by us) still waiting for a reply from customer services. The item had not been advised as seconds but clearly was!!!”
“I ordered a 4 Drawer gloss white.
Looked good, but when you assembled it that were it all went wrong. I have a back ground of DIY. I followed the instructions but when it came to putting the drawers together they would not assemble. The issue drawing were incorrect the holes didn’t line up, the runners would not fit the hole had to be drilled out, the hole to the sides had to be marked out.
Unforced you aftersales they said take some pictures and send them. Not a problem could because pic were to large. I asked check I anyone else have the problem you didn’t want to do that which would have given you the answer.
Would I recommend no way. Not happy.”
