“My original order, the black Gazebo fortrose apparently got damage in transit and never arrived. I got an option to order an upgraded similar item. I agree and then tried several times to contact the team to try and get an update on the new delivery and also an update on a refund on the difference in prize as the second item was cheaper!
Second item arrived as stated , the outsunny grey gazebo however the quality is very very poor and some of the poles had scratches and some had rust! Very disappointed and will not use this company again.”
“Recently recieved a bed from Home Done, worst quality product i have ever purchased. The item came scrached, chipped, broken and with huge splinters hanging off of it. This was a childrens bed! Also the wood itself was cheap and finish on the product was awful. I contacted customer services who took nearly 2 weeks to return an email. I had no bed for my son at this point so fixed it up best i could. They are refusing to exchange or refund. Absolute con, do not order from this company!!!”
“Ordered set of 6 grey drawers and received a tall mahogany unit. Was asked for online signature prior to delivery, then the driver would scan bar code which was sent to your phone upon delivery. This never happened, the driver left the unit outside door so no one was able to accept delivery or check stock, I have now got to try and get refund but customer service apauling,. Avoid this company!”
“Didn’t deliver my wardrobe. Tried calling them but no answers emails are never replied been trying to my money back without any success. Don’t buy from home done.”
“The airer was difficult to assemble with poor instructions and the parts were not labelled according to the instruction.
The plastic brackets dont look to be very strong to support the hanging rails.
Disappointing product.”
“I ordered two bedside tables on 5th February they were delivered on the 8th to a completely different address( have photograph proof) they won’t refund me because they say they’ve been delivered, but that is not my fault and I’m the one suffering and £300 down at the moment ! Terrible after service!!!”
“The item I received looks nothing like the photo it’s cheap and tacky also. I’m having trouble getting a refund as I put the item together! Isn’t want until I put the item together I see that it’s not the same as the photo!!as you can see in the photo screw holes showing down one side, on the web site no screw holes!! All items are being returned I’m not opening the rest of it because I don’t trust what Iv brought! I spent a over £1000 the customer service is shocking and the promise refund it’s a lie! Every excuse not to refund you!! NO NOT BUY!”
“Poor quality product - Waste of Money - Poor Customer Service - Return
More Reviews to Follow
Hi,
Thank you for the images. Provided the item is in perfect, resaleable condition and no fitting has been attempted, I can confirm it is eligible for return. Please note a return charge of £189 will incur. Once the item has arrived back, it will be inspected and the order will then be cancelled for a refund less charges.
Please let me know if you accept the charges and I will have the depot book collection for you as soon as possible.
Best Regards,
Isma
Home Done
Hi,
Thank you for your email and I am sorry to hear you wish to return one of your item. Can you please confirm no fitting was attempted on any part of the item and share images to confirm it is in original, resaleable condition. The item must be fully packaged for return. Once we receive your response, we will raise this with the vendor for you for collection. As this is a change of mind return, please note a return charge will incur on this item.
Best Regards,
Isma
Home Done
Date of Delivery:
27/02/2023
Reason for return:
Not satisfied with purchase
Item Condition:
Packaged
Message
We would like to return the following wardrobe - we ordered two but the quality is very poor, so we would like to return the 2nd wardrobe
Chicago II Sliding Door Wardrobe - White, Black, Oak, Walnut, Wenge, Grey
SKU: SHC1
Colour
Grey
Size
180cm
Optional LED Lights
Without LED Lights
1 £539.99”
“Home Done
Not for me , I ordered two black gloss shelves
When they arrived they were a mess
Scrapped all over
So I will be returning for a full refund
And would not be ordering anything from here again
:-(((((((((((”
“Only sent notice of delivery on the day, furniture is very poor quality and an absolute nightmare to put together. The screws are poor quality and several snapped, one of the pieces was damaged, can't see it once complete but still shouldn't be damaged.”
“Treating customers without any respect
Called so many times to request an update about my order every time they failed to respond adequately
Avoid this company if possible
D Tone”
“The product what I received it's in very poor quality and very poor manufacturing. The product it's not painted how it's writed in description. I'm not happy at all.”
“I made a purchase but they didn't send me a confirmation email, after a few days they sent me an email to review it, I was indignant considering that I hadn't received any confirmation email and hadn't even received the item, I got worried and decided to send an email to Home Done to complain, finally they ended up sending me the order number, a few days later I receive a message from Vida XL saying that they will make the delivery, through DPD on 1/18/2023, which I did not understand very well considering that I had made the purchase at Home Done, and finally I received the item, when I opened the box I found the styrofoam all torn apart and stuck to the furniture, I had a great deal of work to remove them, when checking the furniture I realized that the furniture was falling apart and one of the drawers was damaged, I returned it the same day they said they would send me an email with the details of my return so far I have not received anything, I sent an email again to complain they also did not respond to me until now The. I don't recommend this site because if you have a problem with the item they simply don't want to know.”
“Sadly the coffee table was very poorly made out of cheap light orange box wood. The staples on one side did not even go into the base of the tank and large gaps and chips. For something that was supposed to be discounted from over £200 to £159 it’s not even worth £40. Very disappointed with this poorly made product.”
