“Awful company. Awful products. Have attempted to scam and steal money from me on two occasions. Won’t refund me for goods that I refused delivery of as the quality was terrible. I have complained to trading standards. The worst company I have ever encountered. Do not use.”
“Purchased two Keter Adirondacks in graphite. The service was great, delivery earlier than expected and product amazing. Thank you Home Done for an enjoyable shopping experience.”
“Really impressed .I searched round and got my 2 seater from hone done at £70 cheaper than what
i had found.free fast delivery too .so I can't moan at that”
“A very significant piece of furniture. Not like flat pack at all. I thought I might be able to put it together because it was looked so easy with only a couple of shelves and some Allen key bolts to attach them but, I had to have help because the pieces were too heavy. It looks lovely and suits the rest of my furniture..”
“Delivered on the day they said and on time the driver even rang me when they was in the area wich was a nice touch I have even bought something else and I would recommend them to anyone who is thinking of getting home
furnishings.”
“I was very pleased to receive the perfect, exquisitely beautiful sensor bin, I am excited to have it and am enjoying using it !!! xx Thank you very much, Home Done, I will defo buy from you again! :) xx”
“I'm so happy with my wardrobe. Well made easy to erect. The sliding doors work great . I can't fault it .arrived on time .I've very happy and will definitely buy from this place time after time . It is a two person build .”
“The process of ordering and receiving our confirmation emails was fine. However, when we were having problems receiving the product was the issue. Contacting the Home Done team was simple and straightforward but trying to then have a contact for the delivery company in order to re-arrange the delivery (because they had cancelled) was a huge problem because they also didn't have the a contact which made things very difficult and caused the process of receiving our goods much longer. I definitely think this should be looked at closely for a better customer experience.”
“If you can't say something good, say nothing. Sorry, the service was so bad I have to say something, so HomeDone can change their poor service. The web site says 'FREE UK Mainland Delivery'. I live on an Island but tried their postcode checker, which said 'free postage'. I ordered and paid, got the confirmation email, then heard nothing for some time. I phoned to ask how the order was progressing and was told that they didn't deliver to islands. In a way this is fair enough, as the website does say free mainland delivery, but the postcode checker did say free delivery, and it took my phone call querying the situation for them to say so. They asked for a mainland postcode. I have a head office, which is definately on mainland GB, who agreed to take delivery if I sent it to them and I could collect next time I visited. Time passed and there was still no delivey to my mainland GB post code. Another phone call to HD. There is a delivery chare to that mainland post code. No thank you, I would like a refund. After I asked for the refund HD phoned many times, but when I answered the phone would go dead and I would immediately recieve an email from them saying thay had phoned but I hadn't answered. When I eventually got through HDs operative wanted to explain why there was a devivery charge despite the website saying 'FREE UK Mainland Delivery' I explained I wasn't interested in paying a delivery charge and insisted on a refund. It took a further couple of phone calls by me to recieve my refund.
So Home Done. Your communications are bad. And if you say 'FREE UK Mainland Delivery' mean it. The mainland is the mainland. Remote areas are still part of the mainland. The spotter in me wants to point out that the United Kingdom is Great Britain and Northern Ireland, so if you are not delivering to Northern Ireland, you should not use UK or United Kingdom on your website.”
