Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,808 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

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“Awesome!!!!”

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Posted 2 years ago

“The transaction was simple to complete and the JBL Bluetooth speaker is amazing.”

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Posted 2 years ago

“Salesperson answered all my questions on online chat. Really happy with my purchase of the SVS Subwoofer. Arrived next day. Thank you.”

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Posted 2 years ago

“A problem that I had created for myself was resolved quickly and easily with a great deal of patience. I would recommend this business without reservation.”

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Posted 2 years ago

“Good pricing & excellent customer service when they drop the ball”

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Posted 2 years ago

“First time user.Excellent”

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Posted 2 years ago

“Great customer service, quick delivery.”

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Posted 2 years ago

“Product was out of stock but communications were good. We got their in the end 👍”

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Posted 2 years ago

“Ordered the speakers on the 11th. Here I am on the 19tth without anything. My sons birthday surprise is in tatters as he now has a gaming PC with no sound.”

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Posted 2 years ago

“Spoke to customer service to find out delivery date they where very polite and helpfull . Product arrived well packaged and as promised. No problems at this time .”

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Posted 2 years ago

“Excellent service and very quick delivery”

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Posted 2 years ago

“Bought QED Profile Optical Cables very reasonable price. Free postage bit slow for delivery but no complaints.”

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Posted 2 years ago

“Great quality item and very fast delivery highly recommended”

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Posted 2 years ago

“Worst customer service. Not helpful at all.”

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Posted 2 years ago

“Poor communication no emails after placing the order no emails about delivery I need to call every time to get the information”

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Posted 2 years ago

“First class service, I had ordered the Pro-Ject T1 + Kanto Yu6 Active Speaker Bundle, and because they were out of stock of the turntable, someone telephoned me the day after I submitted my order online (yes they actually called me!), and offered an upgraded model at no additional cost to be delivered two days later. The bundle was already offered at a very competitive price. Amazing service, I am so pleased that I didn't purchase my item elsewhere.”

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Posted 2 years ago

“Ordered equipment got a delivery date. Took a day off work. DPD didn’t deliver. Spoke to shop who didn’t call back. Spoke to shop. Still didn’t call back. Asked to cancel order 4 days ago. Haven’t heard anything since.”

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Posted 2 years ago

“Quick delivery via DPD- good 0% finance option for sr 23 A&E player. Would use again”

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Posted 2 years ago

“The product that I received is not the one I ordered. I attached photos of the product shown in your website and the one I received. They are different solutions and packaging. I contacted customer service for a refund or exchange but they ignored my request and replied it was the correct one.”

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Posted 2 years ago

“Bought a pair of Bose replacement ear pads. Ordering was straightforward and delivery in 2 days was very good. Very competitive pricing as well. Great service. Thank you.”

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Posted 2 years ago

Home AV Direct is rated 4.8 based on 4,808 reviews