“Initial communication very good with WhatsApp messages when we landed and rep at meeting point very welcoming. Unfortunately the driver dropped us about 300 metres from our hotel at the bottom of a steep hill and we had no idea where our hotel was. Took us about 40 minutes to find it hauling cases about a steep hill in the sun and heat. No explanation why he didn't drop us outside the hotel ( other taxis and buses were going up the hill so not sure why he couldn't go up it )
For our return transfer we were advised we would be picked up outside the hotel and to be there for 9:15am ( for 9:30 pick up ) while waiting for transport to arrive the hotel receptionist came out to tell us the pick up point had changed and we had to make our way to a new pick up point ( again about 300 metres away ). Why they had to do this and leave change at the last minute was done without any explanation.”
“The driver arrived 3 hours early and the office manager insisted I’d booked that time when I never, my hotel manager witnessed my booking and spoke on my behalf to resolve it
It caused me unnecessary distress”
“Driver was a little late and it was not possible to contact Holiday Taxis abroad. The bot kept saying you can not make a claim until you have called number but could not call number because abroad and disabled roaming as a lot of people do.
All I wanted to kinow was where my transfer was. In the end the Hotel owner rang and transfer did arrive a short time later.
In any case I was not trying to make a claim , I just wanted to know where my transfer was but its not possible to make contact so becomes stressful. It would be better if they had human chat or messaging and not relying on bots. The problem is time is limited when returning to airport and if there are no means of contact and not updates when transfer is late then it causes stress.”
“DRivers wre on time. OK experience except for return to airport I was picked up and dropped off more than 2 hours earlier than needed to be . Result 4 and a half hours waiting in Dalaman airport.”
“Drivers were fine but neither brought a booster seat and both the baby seats brought were dirty and not secured properly.
First driver was late collecting us, second driver was slightly early which was nice.”
“We have been using holiday taxis for more than ten years this was the first time our next trip abroad we will be looking around. Mainly when we arrived at Dalaman we had to wait 45 minutes for our transfer to even turn up, it wasn’t ready for us and all other holiday makers had left even the coaches, secondly I’m always getting 20 percent off emails but the price has never changed as we have checked the prices on other devices, this said the times before we have never had a problem so not sure what is going on.”
“Hotel to airport very good on time no problem. Airport to hotel different story. I don’t expect to wait 34 minutes for a pre booked taxi very dissatisfied. I’ve booked for October but am looking at other options.”
“Awful from airport to resort, an hour wait (which I know you say), then via another resort, even stopping at one hotel where nobody got off.
Great on return, 10 mins early and few picks ups after but all in same resort.”
“Good transfer from Faro Airport to Lagos.
Frustrating on the return journey, from Lagos to Faro Airport as the journey took just under 2 hours, due to pick-ups along the way, and we arrived just around 2 hours before the flight. With the big queues at passport control, this gave very little time (around 10 minutes) before boarding”
“Wasn't impressed that the taxi from the airport had left before we reached the meeting point.it took 1.5 hours to get through border control so no fault of our own!!!!all the other taxi drivers knew this but still waited for their passengers.needless to say we incurred further costs to get to the hotel.journey back fine.”
“Ok service, driver was a bit ignorant. Never spoke, even when I asked him where the rear seatbelts were. Just ignored me. So had to travel with no seatbelt as I assume they were under the seats. It couldn’t get to it.
On time and waiting when I landed, clean car. Speedy trip.”
“This time the return was disappointing. My pick up was booked extremely early. I arrived 4.5 hours earlier for my flight. This was not necessary at all.”
“Transports were fine but details were not acceptable. I reserved and paid for 2 car seats. The first transport tried to charge me $40 for the car seats after I paid $24 for them before leaving. It took 10-20 mins of waiting for them to take us. On the transport back to the airport, the driver showed up without car seats and said it was impossible to get them. So I paid for two car seats, never got them and was forced to ride an hour with my young children in regular seat belts.”
“Had ti wait over 0ne and half hours to get taken to the hotel collection tio the airport was half and hour early pickup time was 6 pm was at the airport at 6 pm.”
“Im Großen und Ganzen ist der Transfer gut verlaufen.
Leider war die in Ihrer Info-SMS genannte Zeit falsch (9.55 Uhr), was beinahe dazu geführt hat, dass ich den Bus verpasst habe. Nur durch die sehr große Freundlichkeit des Busfahrers verdanke ich die Ankunft am Flughafen.”
