“Musste 40 Min warten, Vermittlung war aber sehr bemüht und freundlich. Es gab wohl viel Verkehr, wodurch die Verzögerung entstand. Fahrer sehr nett und kürzesten Weg gefahren. Werde wieder ihnen buchen.”
“The pick-up was efficient and I was able to arrange drop-off to a changed location . I did not change the pick up point for my journey back to the airport, as I was planning to spend my last day with friends at their hotel (where I had originally expected to be staying). But the company changed the pick-up point without telling me until the last day. When I called and asked for it to be changed back to the location I’d booked, the Holiday Taxi rep tried to help, but the bus company they use refused. No reason was given. This was very disappointing.”
“The driver of our transfer drove dangerously fast, weaving in and out of traffic and on one occasion ran through traffic lights because he couldn’t get stopped on time”
“Return taxi was 25 minutes late arriving at the pick up point. No explanation was offered when the driver turned up.
Thankfully my flight was delayed so it didn't turn into a problem but it was unnerving.
Given, as a customer, you are asked to be at the pick-up point 15 minutes before the specified pick-up time it's annoying.”
“Having used your company before we were quite disappointed in our arrival journey, driver was quite moody, no water offered and drove very erratic, we arrived on time and he did stop for toilet break,
Return trip was completely different , lovely driver , very courteous, water given and even brought us an ice lolly, safe driver , five star”
“At the turn was great and in time …but at arrival to Tunis we needed to wait 2 hours to get a driver and they let us wait in the burning sun for 45 minute outside the parking in the end get a bus and at drop by the hotel the driver expect to get tips….unbelievable 🤷♂️”
“Had a short wait for the transfer. Staff at the airport desk weren't very professional (scruffy and had a child at the desk with them). The transfer itself turned out to just be a taxi which we could have just got ourselves outside the airport terminal.”
“I have used you before and had really good service hence why I booked again. The transfer from Corfu to Gouvia was fine. However coming back was slightly different. We were told where to go for our pick up from Gouvia to Corfu airport. We arrived at 10.15 am for the 10.30 am pick up and were in the place instructed to go to. The pick up arrived at 11.10. I had to call Lord Travel twice and whilst they were very helpful there was no contact from them to me. There was apparenty a hold up along the way but surely Lord Travel could have phoned or texted me to let me know what was happening. The first time I called them at 10.45 the driver was 10 minutes away, the second time I called them at 11.00 the driver was 10 mins away and he did then turn up. We didint know whether to give up and get a cab or hold on. We were aware of our check in time of 11.30 getting nearer. So a definite lack of communication.”
“The booking procedure is easy, the transfer itself was great, except the driver cursing in Greek. But the service on the phone is awful! Disrespectful, not helpful at all, with a bad attitude, especially when contacting them in English. They literally dropped the phone on me. But when I had someone to call in Greek, it was slightly better - still with an awful attitude though. No politeness at all, I know it is not Holidaytaxis, but Lord Travel who is managing the transfers, but they definitely need to work on their attitude over the phone, and teach the drivers some basic manners.”
“Used to be picked up with roomy car ,which had refreshments in supply for the journey. This year we arrived to a basic car which broke down after being in a traffic jam. Granted we had a replacement car sent promptly but still no beverages. Going back to airport just the basic car again.”
“We moesten erg lang staand in de hete zon wachten. Informatie ook niet erg toeschietelijk (meisje niet vriendelijk). Na 1 uur kwam de mini van. Aardig chauffeur en in 25 bestemming waren we op onze bestemming.”
“Perfect service with booking and pickup. Very nice price! The only thing that could be better was the driving. The driver was drinking a bit fast and did some hazardous drive by (around the cars in front) and very close to the cars in front. It made me and other passengers a bit uncomfortable.”
“No problems with pick up from both ends, and was collected on time. Transport was basic standard. Transfer from hotel to airport, stopped for 20 minutes along the way at a store in an obvious attempt for us to spend more money. This really delayed
us, and with heavy traffic, we only made boarding with 30 minutes to spare.”
“My flight arrived 1/2 hour late. The driver called me as I was in the Immigration line to tell me if I was more than 60 minutes from landing it would cost 20 euros more. There was a sign at immigration that no cell phones are allowed. I ad trouble getting the driver to understand I had to hag up. Nothing I my paperwork said an extra charge of 20 euros would be required after 1 hour.”
“Rating as 3 stars as one journey very good and one very poor. Return to airport was sub contracted to a local taxi driver in a vehicle well below the standard paid for. Also noted due to the meter that the cost of the journey was circa 50% of overall cost paid to Holiday taxis for that journey. Obviously understand that margins have to exist however such a margin for such a substandard journey was excessive.”
“Called prior to collection , to check pick up point , was told one place and then I had a call to say it was across the road , I asked for the registration ( as my sister was given one 2 days prior) and was advised they didn’t do that , thank goodness EJ called me”
“Instead of a private ordered transfer I got a group one and an additional trip around Croatia. A driver did not know address of my apartment and I had to go to it by feet with luggage about 10 minutes.”
“When booking HolidayTaxis for our transfer it stated the journey time by Bus would be 90min, in reality it was 150min - not particularly happy!!! Consider all options next time”
“Transport from airport to our stay location was good and was done in good time but the transport from our stay location back to the airport took over two hours. We went past locations where we had to go back to them later.”
