“We found the service to be great value and effective.
Shared shuttle to our airport was running on an hourly schedule, so there was a slight wait depending on what time you arrived.
For the return journey however we were surprised to find that a taxi had been provided at no extra cost, which was a nice bonus and made sure we arrived in plenty of time without feeling rushed.”
“Our driver this year was great. Took us to Sorrento on the coast road which we have not done for many years. Had a photo opportunity in Vico Equense and lemon granita later. Thank you. It was a great start to our holiday.”
“Great service easy meet and greet at desk and on the way to our destination with no trouble. Driver professional and dealt with last minute change without any problem.”
“Great service. Taxi ready when we arrived even though our plane was delayed. Taxi back to the airport arrived early and waited until we were ready to go. No issues and we would use again.”
“Travelled with Holiday Taxis many times in the past with no problems, and no problem with the transfer to the resort.
However, the return transfer was a bit of a nightmare. We were picked up on time in a minibus with 4 others already on board. After 30 minutes driving the driver told us we were to be transferred to a coach which would be picking us up shortly, which it did. We then made at least another 12 stops, went along the same road 4 times in opposite directions and after an hour and a half we were still only 3 miles from where we had been picked up.
We rendezvued with another minibus and more got on our coach. And all the time our driver was on the phone seemingly having an arguement, something had clearly gone wrong! We eventually got to the airport 2.5 hours after we picked up for a journey that normally takes an hour. We arrived half an hour after check-in had opened and this was a very stressful journey not knowing just how many more pick up we would be doing!”
“The shuttle bus itself was comfortable, clean, and well-kept, which made a good first impression. Unfortunately, the experience was let down by the driving. The driver was very aggressive on the road, taking sharp turns and braking hard, which felt quite unsafe. Several passengers, myself included, were visibly uncomfortable throughout the journey. While the service has potential, I would strongly recommend that drivers adopt a calmer and safer driving style to ensure passengers feel at ease.
Just for clarity, the return driver (Sao Rafael - Faro) was fine and drove much better.”
“Outward transfer was OK. The same cannot be said of the return. Our taxi eventually arrived 30 minutes late only after two phone calls to provider. The driver who turned up said it was not his job but had taken it on as his colleague had not turned up. He drove lunatic and we were relieved when we finally arrived at the airport. We have never been overly keen on using Lords Travel and if this the only company you deal with we will no longer be booking through you.”
English
