“Gisteren een taxi moeten betalen van €110 omdat de bus gewoon niet kwam opdagen! Aan de telefoon werd gezegd dat ze er wel stonden en ook telefonisch contact probeerde op te nemen. Wat totaal NIET waar is ook de mensen van het appartement zijn niet gebeld. Hun oplossing neem maar de stadsbus!! Vrouw aan de lijn was ook nog eens geïrriteerd. Laatste keer dat ik via dit bedrijf een transfer boek”
“Really pleased.
Good communication from the Paris company used and more importantly a telephone number for any issues. English speaking and very polite.
A text message was received well in advance to confirm pickup and time.
All very smooth.
Thank you.”
“Had to wait for half an hour at the airport. Numerous excuses why the driver was delayed. He was supposed to be at the airport 20 minutes before we arrived but obviously wasn't. Disappointed with service, might as well of got the holiday coach transfer.”
“Good price. Fairly easy to book.
Superb customer service when I phoned to query my voucher.
Journey from airport was over hot and no attempt to check if passengers were comfortale. Driver argued with another passenger.
Return journey perfect in every way - arrived exactly on time, friendly, helpful.”
“Had to wait 25 mins but when the mini bus arrived it was quick & easy & the driver was very helpful with luggage & drove outside hotel. Which in the past I got one driver that dropped me at a bus stop 500 yds away at 10pm at night & he said that was the stop I was very upset & had to walk down the hill to Pearly Grey hotel in Callao Salvaje with suitcase & hand luggage which made me think I am not using Holiday taxis again but I have tried again & it was good !”
“I was told to wait at the bus stop. Arrived well before my allotted time of 5pm. At 5:10pm I rang the office to check the taxi was on its way. I was told that 10 minutes late was ok and the vehicle was on its way. I rang again at 5:25 to be told the driver had been already. I could not understand as I was sat exactly at the bus stop where the outbound driver told me to wait. It cost me over 40 euros to get to the airport. I was late and extremely stressed. To say this was awful service is an understatement. I would not recommend this company. There was no apology from the office staff …absolutely disgusted.”
“Excellent service provided by friendly and efficient taxi driver. As usual, he was in the arrivals area when we got there.
We always use Holiday Taxis and would recommend them.”
English
