“Can’t fault the efficiency of the transfers both to and from the airport. Only criticism was, we were picked up 4hrs before our flight home and as a result, we were at the airport over 3hrs before our flight and check-in desks weren’t even open!”
“Not very satisfied with your services.
1) When me and my wife arrived in FARO AIRPORT on March 20, the driver was not there and following your procedure, connecting to the indicated website (checkpickup.com) was just impossible. I connected to other websites but not to this one... perhaps as I am using a Xiaomi phone (there was another German couple having the same issue in the terminal). I also called your hotline but it rang for 5 minutes without anyone picking up.
After 35 minutes waiting at the agreed spot... the driver arrived and indicated we had to wait for a second couple arriving from the UK so this should take an extra 20 minutes. We left the airport after 1h05 minutes in the terminal.
=> So no driver at the agreed time + very long time before leaving the airport.
2) Concerning the return from Carvoeiro to Faro Airport, we were surprised as also the other persons in the shuttle that the pickup was for everyone between 6:00am and 6:30am while the first flight for the people in the shuttle was at 11:00am. I know we have a shared shuttle but if the first person is flying out at 11:00 am (and in our case 11:40am), getting people close to 4 hours before their flight (and in our case 4h40minutes), this delay is much too long for everyone (and we all indicated this to the driver who was polite and driving well). So it is purely an organisational issue.
So not satisfied this time on both trips.”
“Informed pick up was 9am. Rang at 9.15am for update. Handler apologised for error and should have been told 9.15am. Didnt arrive until 9.35am. I had already contacted you via email as to why I couldn’t be picked up at Plaza Cavana parking. Never received an explanation. I have another booking with you next month ref 7YS4GD I hope there is an improvement as I have used you regularly without any issues in the past”
“Kaikki sujui hyvin. Meidät haettiin sovitusti lentokentältä ja vietiin hotellille. Samoin paluu tapahtui hyvin ja sovitusti. Oli mukavaa, kun meidät vietiin Krakovan lentokentälle ajoissa, niin ehdimme vielä ennen lentoamme Helsinkiin juoda kahvit, sekä käydä taxfreessä ostamassa tuliaiset.”
“Our premium private transfer from the airport to our hotel was excellent. However our return transfer was not as expected. The driver was helpful & polite but the vehicle he picked us up in was not a premium vehicle that we paid for. It was a mercedes but an old model & very worse for wear. We are not happy as we paid for a premium vehicle”
“Have used this company for many years now and three or four times per year and the service is always FIRST CLASS with lovely clean vehicles, many being Mercedes, plus the drivers are always on time, polite, courteous and very helpful.”
“I was informed online that my pickup was at 12.20 pm in Burgau and I was at the location from 12 midday. At 12.45 I tried to contact Holiday Taxis however no-one answered the phone. At 12.50 pm the taxi arrived. I explained how stressed I was, thinking I was going to miss my plane from Faro, he asked why and I explained to which he replied his time for picking me-up was 12.50 pm so he was on time!! We compared our phone messages and they were different times! This caused me much stress and the first time this had happened. Please investigate your IT systems to ensure this doesn't happen again.”
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