“Do not use Holiday taxis
We arrived in Palma airport, where it’s commonly known that getting through passport control is a nightmare at the moment.
The taxi waited the hour as it states on the booking confirmation. We were a lot longer.
I called to see if they would wait as we had 4 children with us. They had already left and wouldn’t come back. They wouldn’t do anything to help us at all.
I have written to ask for a refund as a gesture of good will but they have refused. I do appreciate that they have fulfilled their obligation but at the moment there should be some leeway as there was nothing that we could do to get through quicker and they are aware that people won’t get through in an hour.
We did manage to get a taxi from the airport but this cost another 90 euros on top.
I am really upset that they left us stranded at the airport with 4 children, refused to help and now we are over £200 out of pocket.
They did fulfill our return journey and I couldn’t fault them for this.
But o definitely WILL NOT be using them again!!”
“Vriendelijke chauffeurs, zeer comfortabel busje en stipt op tijd. Geen minuut verloren, maximaal van de vakantie kunnen genieten. Top service
Bedankt”
“Excellent service the driver was waiting for us at arrivals with a name board. The vehicle was awesome lots of space. He gave us a WiFi password to use. Gave us all a bottle of cold water too. VIP treatment. Cannot fault the experience in any way.”
“Easy booking and quick response with voucher on receipt of payment. Excellent communication from driver how to contact him on our arrival and our pickup point . Taxi very clean and comfortable .”
“Amazing service! The driver, Giovanni, was sharing a lot of stories on the way from Catania airport to my hotel in Giardini Naxos, making it feel more like excursion not just airport transfer. The bus was clean and modern. 7 stars out of 5!”
“Can’t fault the efficiency of the transfers both to and from the airport. Only criticism was, we were picked up 4hrs before our flight home and as a result, we were at the airport over 3hrs before our flight and check-in desks weren’t even open!”
“Not very satisfied with your services.
1) When me and my wife arrived in FARO AIRPORT on March 20, the driver was not there and following your procedure, connecting to the indicated website (checkpickup.com) was just impossible. I connected to other websites but not to this one... perhaps as I am using a Xiaomi phone (there was another German couple having the same issue in the terminal). I also called your hotline but it rang for 5 minutes without anyone picking up.
After 35 minutes waiting at the agreed spot... the driver arrived and indicated we had to wait for a second couple arriving from the UK so this should take an extra 20 minutes. We left the airport after 1h05 minutes in the terminal.
=> So no driver at the agreed time + very long time before leaving the airport.
2) Concerning the return from Carvoeiro to Faro Airport, we were surprised as also the other persons in the shuttle that the pickup was for everyone between 6:00am and 6:30am while the first flight for the people in the shuttle was at 11:00am. I know we have a shared shuttle but if the first person is flying out at 11:00 am (and in our case 11:40am), getting people close to 4 hours before their flight (and in our case 4h40minutes), this delay is much too long for everyone (and we all indicated this to the driver who was polite and driving well). So it is purely an organisational issue.
So not satisfied this time on both trips.”
“Informed pick up was 9am. Rang at 9.15am for update. Handler apologised for error and should have been told 9.15am. Didnt arrive until 9.35am. I had already contacted you via email as to why I couldn’t be picked up at Plaza Cavana parking. Never received an explanation. I have another booking with you next month ref 7YS4GD I hope there is an improvement as I have used you regularly without any issues in the past”
“Kaikki sujui hyvin. Meidät haettiin sovitusti lentokentältä ja vietiin hotellille. Samoin paluu tapahtui hyvin ja sovitusti. Oli mukavaa, kun meidät vietiin Krakovan lentokentälle ajoissa, niin ehdimme vielä ennen lentoamme Helsinkiin juoda kahvit, sekä käydä taxfreessä ostamassa tuliaiset.”
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