“My return trip from Rhodes airport to/ from Pefkos was excellent. Minibus was comfortable and clean. They were prompt at the airport and pick up. The drivers were polite and helpful.”
“This was so straight forward to book, confirm and then use. It saved us sooo much time on the day we arrived and day we departed. Pick up and drop off instructions were clear and simple and the staff of the taxi company we got through booking here were all lovely and friendly.”
“Booked a return airport transfer through Holiday Taxis. They were the cheapest I could find. Process was quick and painless and cars were on time in both directions. Have to knock a star off as needed to be collected earlier for return and took me half an hour to get through on the number I was asked to call.”
“Can't fault the service. Drivers arrived on time, were polite and all for a great price. I am so glad we chose this option rather than a shared shuttle service. First Class. Thank you”
“Holiday Taxis from start to finish provided the best service. Easy booking system and drivers arrived at the airport and hotel ahead of time. Cannot ask for a better experience!”
“Not the first time I have used this company and can?t fault them always on time and great price too super cheap! Friendly staff And very helpful would definitely recommend!!!”
“There was a slight problem at the arrival airport as my flight was delayed by over an hour, but it was soon sorted and I was on my way to my hotel within a very short time.”
“We had a return transfer, 10 mins wait at airport and then. coming back They state pick up time 3.35 was 5 mins early and straight to airport , the staff. We?re very helpful Roy Norton”
“Hello I am writing with regard to booking PWQ4Q1, supplier reference HTX-15907853. Speaking to your agent on Wednesday 8th 2022 I was asked to wait for my shuttle to Palma airport outside the Sis-Pins hotel on Carrer de Formentor. Myself, Partner and elderly and disabled parents went to this place, stood on the section of the road marked Bus stop, directly outside the Sis-Pins. Due to my parents infirmity we were waiting there from 11.00am, well ahead of the 10-15 minutes requested. Around 11.15am a Transunion bus drove past us. My partner and I waved at the driver. He looked at us and waved back, shaking his head in a symbol I assumed meant he was not our bus. The bus drove past us, and we continued to wait. After 40 minutes of waiting, and now 10 minutes over our agreed pick up time I called your local agent chasing the whereabouts of our shuttle. Your agent informed me the bus had left without us 20 minutes prior. That the driver had come to the hotel and we were not present. And that he had called the hotel reception and was informed we were not there. This I couldn't believe. We had seen the driver and the bus and he had driven past us. He did not stop where he wasbasked too. He did not pick us up from the Sis-Pins. We confirmed with the hotel that the driver had called on +34 605886362. The receptionist said he asked if we were in reception and when she said we were not he had hung up. I wish to make a complaint as the service provided here is not the contract we entered into. Your driver did not come to the agreed pick up location. He did not ask the hotel to inform us of his call. He saw us and signalled to us and then drove off without us. I was left with my partner and elderly parents, late for our flight, and with no option but to pay for an expensive taxi. I would like the cost of the taxi to be refunded to me. Please find attached the relevant receipts. I also request the cost of our original ?45 booking be refunded, as we did not receive the service described. Your driver did not keep to the terms of our contract and made no effort to direct us to where he was. That is unacceptable customer service which I intend to take further if the costs we incurred getting to the airport, and our original booking, are not fully imbursed.”
“Terrible,Transfer over an hour late ?call centre? advised had spoken to driver who knew where we were and would be 5 mins, not the case. 45 mins later advised to ?get a taxi? putting our return flight from our family holiday in jeopardy. Awful?”
“Excellent service as always. It would be 5* if driver drove a little more slowly on the way back to the airport. Although I am aware the driving is a little more erratic in some countries, I seem to be getting a little more nervous as a passenger!!”
“Horrific service arrived with two children one aged 4 and a baby of 10 months as a solo parent travelling to no taxi available told this happens alot when taxis arranged over the weekend, left to sort a local taxi myself . Could not spend anymore time at the desk asking for help due to baby needing fed and bed. Left in a very intimidating situation. Contacted to complain and still no reply or refund of funds.”
“No complaints. Got what we paid for with no real issues. Waiting time was about 20mins maybe a little more. I would've liked it if the busses were a bit less smelly but the price was fair and it got us to our destination.”
