“Pre-booked Order for a "Private Premium Car" each way for journey in Fuerteventura from Airport to Hotel and return; the " Private Premium Car" was replaced by a Shuttle Bus each time. Not impressed !!!!”
“Not a good experience. Had to walk length of terminal to find out where pick up was - then had to walk back the length to the bus stop. Minibus was loaded then stood waiting for a considerable amount of time whilst driver was on phone. Traffic bad (unavoidable) and last drop off on a very hot bus with no aircon - got a taxi back as experience so bad”
“Op de heenreis bracht de taxichauffeur ons naar het verkeerde adres, hij kon ook geen Engels.
Op de terugreis daagde de eerste taxichauffeur niet op. Na ons telefoontje naar Holiday Taxis kwam een tweede chauffeur na ongeveer een half uurtje. Hierdoor waren we een stuk later dan gepland op de luchthaven.”
“On my return trip, from my hotel in Kaleici to Antalya airport. The driver arrived 40 minutes before the agreed pickup time. I was not ready, so I finished up rushing round and panicking. The journey itself was quick and efficient. Then I was dropped off at the airport at 11.30 am. I could not check in at the check-in desk until 1:15 pm. So, I had to hang around in the arrivals hall for all that time. There is nowhere to sit there, except a handful of wooden chairs outside one of the two little cafes there. Not a pleasant or comfortable experience. Holiday taxis and the companies they use should be aware that it is necessary to check in at the desk at Antalya airport, and that it is not possible to do so until 2 hours before the flight departs!”
“On outward journey,the driver was thirty minutes late and no apology or explanation given,arriving at our destination we were dropped off nearby the hotel without knowing where it was.I appreciate the roads were cobbled and narrow but you could still pull up outside the hotel as our driver on collection to leave did”
“Have used before with no problems however on this occasion the pick up point was not where they had dropped us off, it was across a dual carriageway, under an underpass and at a bus stop that couldn't been found. As a consequence we missed the pick up and had to get a taxi. Should we have checked the collection point with reception, possibly, however it was completely bizarre.”
“Our flight when we landed was a bit late but when we got out a kind woman sorted our taxi. On the way home our flight was reschedualed and even though I got help with changing the pick up time there were no taxi there in the morning to pick us up. Unorganised and badly marked cars (you have no idea who works for who or if you are getting the right car - at least in Cabo Verdo).”
“Local agent not of the standard expected of Holiday Taxies. Two calls to alter by 45-mins our return pick-up time were not returned despite promises. Eventually, when we managed to change the time, the driver on the day called our hotel to change it back again as he had to accommodate an incoming flight. All in all, a poor show with the local contractor.”
“The driver was driving like it was the wacky races, the transfer to the hotel was lovely with provided child seat, driver back to airport was crazy and no child seat provided as requested. Not a great experience.”
“Did not get a call about our transferes has to call which cost me money. Then the driver said we was not on the coach. 10 minutes we had to wait before he said we could. Shambles”
“Our flight from Manchester to Tunisia was delayed. When we arrived most transfer agencies were waiting for their passengers, however no one could find our booking. We were just lucky that someone sat us on a coach and took us to our hotel.”
“I did not check my voucher. Although it showed my correct flight number it had my arrival time in Budapest as the time it arrived there As a result the supplying company phoned me as I was onboard in LHR immediately as plane started to taxi Not surprisingly no one met me in BUD on arrival and I had to use a yellow cab”
“I was happy, with going out, but the pick up on return, was not satisfactory, as the email for pick up time was undeliverable, so had to get someone to make a phone call, and had to ask three people, to get someone to call, this also happened in may.”
“A journey that would have taken 40 mins by taxi car took 2 hours with your taxi. Too long even with drop offs along the way, I expected an hour or so as stated on the website. I didn't go on the return journey to the airport despite having paid, I was too worried about the time.”
“The arrival transfer took over 2h to departure after arriving at the person waiting for us. That breaks the expectation of at most one hour set on the policy. It was very frustrating.”
“I booked a taxi from the airport to the hotel and one 7 days after from hotel to airport. However this second taxi not only it wasn't a taxi, it was a pick up truck, very uncomfortable and high to get on, but it was also shared with another person, whom I didn't know and also had booked a private transfer. How did we end up sharing a private transfer?!”
