“Waited too long at airport and had drop off in calis Fethiye’s and it took too long lucky it was late at night: I am not sure holiday taxis or mavericks supplied the ride as I got the impression it was an agent”
“Not very satisfied with your services.
1) When me and my wife arrived in FARO AIRPORT on March 20, the driver was not there and following your procedure, connecting to the indicated website (checkpickup.com) was just impossible. I connected to other websites but not to this one... perhaps as I am using a Xiaomi phone (there was another German couple having the same issue in the terminal). I also called your hotline but it rang for 5 minutes without anyone picking up.
After 35 minutes waiting at the agreed spot... the driver arrived and indicated we had to wait for a second couple arriving from the UK so this should take an extra 20 minutes. We left the airport after 1h05 minutes in the terminal.
=> So no driver at the agreed time + very long time before leaving the airport.
2) Concerning the return from Carvoeiro to Faro Airport, we were surprised as also the other persons in the shuttle that the pickup was for everyone between 6:00am and 6:30am while the first flight for the people in the shuttle was at 11:00am. I know we have a shared shuttle but if the first person is flying out at 11:00 am (and in our case 11:40am), getting people close to 4 hours before their flight (and in our case 4h40minutes), this delay is much too long for everyone (and we all indicated this to the driver who was polite and driving well). So it is purely an organisational issue.
So not satisfied this time on both trips.”
“I was informed online that my pickup was at 12.20 pm in Burgau and I was at the location from 12 midday. At 12.45 I tried to contact Holiday Taxis however no-one answered the phone. At 12.50 pm the taxi arrived. I explained how stressed I was, thinking I was going to miss my plane from Faro, he asked why and I explained to which he replied his time for picking me-up was 12.50 pm so he was on time!! We compared our phone messages and they were different times! This caused me much stress and the first time this had happened. Please investigate your IT systems to ensure this doesn't happen again.”
“It took nearly 2 hours from the time I boarded the bus until it left the airport. Very disappointing
On the way back from Marhaba Club to the airport I had to be at the pick up point at 8:10 when my flight it’s not until 12:45. Nearly 4 hours wait at the airport. Very disappointing.”
“The Company, Go Vacations, that you used to supply the transportation for me were awful except for one member of their staff.
The person who was supposed to assist me simply walked off into the airport without explaining why and when he returned he said that he couldn’t figure nd anyone to take me to my hotel.
He found time however to find transport for a small family that were willing to pay him in a private transaction.
He left me standing in the arrivals hall for over an hour and never returned.
I have always be happy and assured using Holiday Taxis for many years but now I feel apprehensive about booking again especially if you continue to use Go Vacations as your intermediary. Thank you
.”
“Your transfer from Airport to RIU Palace Jandia was o.k. because it ended in front of the Hotel.
For the transfer back to airport I ask for the pickup time and your answer was 11:10 from the hotel.
But the pickup location was not from the hotel but approx. 200 m from the Hotel at a normal Busstop.
Just by chance I recognized it and have to drag my 2 heavy suitcases to the Bus. I´m 77 years old and
it pushs me to my physical limits. That is a poor service.”
“Een heel vervelende ervaring op de transfer terugreis. De taxi zou ons om 7:05 ophalen bij het Almar Hotel in Albufeira. Wij stonden al een kwartier voor die tijd klaar met de koffer. Voor de ingang. Toen de taxi er om 7:20u nog niet was heb ik gebeld met het noodnummer. Daar hoorde ik dat de taxichauffeur aangaf er geweest te zijn maar ons niet aantrof. Dat klopt in het geheel niet wat ook door de receptie van het hotel kan worden bevestigd. De dame van Holliday Taxis gaf aan dat we zelf maar vervoer moesten regelen waardoor wij op het nipperste nog onze vlucht konden halen. Wij hebben u al betaald voor de rit en hebben ook extra taxikosten gemaakt graag horen wij hoe we die bij u kunnen claimen.”
“Le service n'était pas au point... il y avait une petite voiture à notre arrivée au lieu d'un bus comme prévu ,le chauffeur n'a même pas signalé par avant qu'on serait à 4 et qu'il ferait un stop pour déposer le couplé...le combler a été le jour du départ nous avons finalement payer un taxi parceque ils se sont trompé d'heure de notre départ
...pourquoi demander les détails du vol si ça ne sert à rien...pour moi il u à une désorganisation ....ils auraient dû nous laisser prendre notre uber ou bolt encore mieux ...foutaises pourtant j'ai payé 150 euros ...”
“Long wait arriving a 17.00 getting on a bus pretty quickly only to be to to get off as bus was full, and being told we would have to wait 15 minutes, but that wasn’t true after phoning twice we eventually left the airport at 19.33. Not impressed. This review isn’t to get a reward just the service needs to be improved.”
“Holiday taxis were not there. A lot of confusion as to who was taking us to the Hilton. St James service had no name placard and their agent appearing confused and providing very little info. This was not helped after 10 to 15 minutes of waiting an emergency evacuation happened added to confusion. Eventual driver was pleasant and professional. If Holiday taxis has no presence in Barbados. I should have been informed.”
“I missed my first transfer so that one doesn’t count. However my transfer back to the airport was more than 30 minutes late forcing us to take an uber instead. Won’t recommend or use again, I’ll just use uber.”
“Our appointment was lost. We waited for 45 mins. We did not get a private car as requested. We were put on a mini bus. There were several cars just sitting at the airport while we waited. This was an inexcusable error on Holiday Taxis. I even asked several times why I had to wait as there were vehicles just sitting there!! And then I had to ride a bus.”
“De heenweg moest ik meer dan een uur wachten voordat de transfer vertrok en de terugweg moest ik bij een ander hotel opstappen op 8 minuten loopafstand, als je zónder bagage loopt! Ook nog omhoog en omlaag en door de regen. Je zal een koffer zonder wielen hebben zeg! 😡”
“Not a pleasant journey, we pre booked 2 cars seats and none were in the vehicle, the driver was driving at 140 kph in a 90 zone but that wasn’t the problem he was so close to the vehicle in front of us if that car would have stopped at any time we’d have been wiped out, was not a comfortable journey was so concerned for my families safety.
Having said that the return journey was very pleasant”
“The taxi was at the airport on time but difficult to find as very busy and driver couldn’t leave his taxi.
There was a language barrier as the driver was Chinese as was his controller and didn’t fully understand us. Also he took us to the wrong hotel in Manhattan and said that the controller had said I had changed my order which I had not! I showed the driver the confirmation letter which clearly showed the address of hotel supposed to go to. At one point because traffic was heavy the controller suggested we walked but we had 5 suitcases and 4 cabin bags between 4 adults so had no intention of doing that. We were in the cab for about 2 hours until got to our destination. Very frustrating after an 8 hours flight.”
“Our start to the Christmas markets in Copenhagen didn't go according to plan as our booked driver/car was not at the airport waiting for us, we were well within time limits as plane arrived a little early.
After numerous phone calls to both the British and Copenhagen offices we were finally sent a normal street taxi (small and dirty)to take us to our hotel Not the luxury Mercedes or equivalent that I had booked, still waiting to hear back from holiday taxis about claiming back a partial refund as car was not what I had paid for and was very disappointed with whole experience of the arrival to our festive break.
The return journey went to plan and I have no faults there.”
