“Waited 45 mins for our transfer to arrive. The coach driver was rude and had an aggressive tone. His driving was wreckless and at one point he slammed the breaks on so hard that everyone flew forward and bags slid all the way down the walk way to the front of the coach. He didn't even stop to check everyone was okay. We were so disgusted with the service that we chose to pay for a taxi back for our return journey instead.”
“Unable to get on mini bus for return journey due to overcrowding. 2 seats but unable to get to the seats without climbing over prams & luggage in aisle making it unsafe. No where for cases to go. Had to pay for taxi to take us to airport.”
“Paid for a car seat and a booster seat for my 2 kids. Only 1 booster seat was in the car which resulted in the driver and the fella that brought us out to the taxi arguing in spanish outside the airport as the taxi driver was not happy about taking my toddler son without a seat. We were offered no apology or refund for the seat. Then on our transfer back to the airport our pick up was 35 minutes late and they made me attempt to communicate with us to inform us of the delay i had to contact them twice to find out where the taxi was.”
“On arrival at our destination only one taxi was waiting for the party of 12 (should have been 2 mini buses) I was told by the second taxi driver who's name and mobile number I was given via text told me that his taxi had been cancelled earlier in the afternoon but could not tell me who by. Three days later and ten minutes before the pick up time I was given and a driver rang me, told me that he had been in a accident and could not do the pick up and did not know if their was a replacement, could not contact the local provider so had to call for and pay for two mini buses. On both occasions I tried ringing both the local supplier and the emergency number in England, both went to answer phone. Won't be using Holiday taxis again!!”
“Avoid, avoid. If I could give NO stars I would. We were let down on both sides- the collection from airport to hotel and also the collection from hotel back to airport. We ended up having to get and pay for taxis ourselves even though we had paid this crowd already for services we did not receive. Not worth it!”
“The UK side of the transaction is fine, apart from the fact that the company does not respond to emails! The Turkey side of the booking (kind of the whole point of booking) is appalling. If you wish to book a transfer in Turkey, and you need a wheelchair accessible one, please don't bother. They don't have them and yet this company promotes them on their website and is quite happy to take your money but then reluctant to discuss it with you after the event. We have a 100kg electric wheelchair. Five guys lifted it manually into the back of a minibus - damage to the chair and the men came to mind. It also meant that my husband had to transfer out of the chair and go up the steps on his bottom to get in - not acceptable. Prior to our return journey, I contacted Holiday Taxis to reiterate the need for an adapted vehicle not wishing to subject anyone else to lifting a wheelchair of that weight, especially as we had booked and paid for an adapted vehicle. No reply - not acceptable. Our return trip was, to say the least, traumatic. So much so, that I am now reluctant to return to Turkey, which is a shame as generally, the Turks are really lovely people who would do anything to help you. The driver turned up in a Dacia estate (did I mention we had a 100kg, non-foldable wheelchair??) We had to remove the backrest (we never have to do this) and, with help, he managed to squeeze it into the back. It then took a turn for the worse! The guy was very shouty, happy but very shouty, using his phone whilst driving to translate what he wanted to say which was basically, and from the moment we left the Hotel, he expected a tip. He was driving erratically, weaving in and out of traffic, over the white lines, racing with other drivers, watching a video on his phone, playing music really loud and constantly saying that he expected a 20GBP tip. I honestly thought we were going to die. When we got to the airport (eventually) my husband told him that he was going to go to the cash machine to get his "tip" and we made a hasty getaway once the wheelchair was removed and reassembled, again with the help of other male drivers. We had no intention of getting cash out, but we honestly felt that he would turn nasty if we didn?t say something. We were genuinely shocked, and I was a little distraught. We made our way through security which, in Turkish airports is the first thing you have to do, and we made our way to the check-in. We were then waiting for the Special Assistance guys to bring a manual wheelchair for my husband as his had to be checked in as hold luggage. As we were waiting the Jet2 rep said, "is that your driver" as our driver stood shouting in Turkish, demanding his tip. Firstly, how on earth did he get through security and secondly, that is extortion, surely? I only had 100 Turkish Lira (?5) on me so he had that and went. The Jet2 rep spoke to him in Turkish and he beat a retreat. I write this review as Holiday Taxis do not wish to communicate with me. This is obvious as I have sent a couple of emails to no avail. Avoid at all costs, especially if you are going to Turkey. They are partnering with firms who are clearly not vetted; they advertise options and services which are unavailable; they ignore your attempts at a peaceful resolution and if I could give zero stars, believe me I would.”
“The taxi was to be at Faro airport at 2pm after several phone calls and speaking to a lady at the airport who was representing Holiday taxis a Uber taxi was arranged to pick us up for the journey, this was after 3pm”
“very poor service! our flight was cancelled after notifying holiday taxis they amended to pick us up at the new arrival time then didn't turn up leaving us stranded at Faro airport!! The following day sent a message that our party was a no show, fuming is an understatement!! no resolve from holiday taxis or refund or an apology! bloody ridiculous!!”
“Imposible to find the driver , took forever. I called the center for help and they do answer the phone for long time. Then after an Hr finally I got some answer . The return was not possible: my fly was change to early one after 6 pm the day before , when I called the center to change the pick up time they told they could not do it so I have to find my own way to go to the airport?. So I could not use that service that I paid and I had to find another taxi service to go back to the airport”
“We booked a private transfer so we could get to our hotel. On arrival there was a big queue round your desk and lots of upset customers. We waited 40 minutes. We booked this thinking a taxi would be there straight away. We ended up having to get our own transport”
“They didn't arrive to pick me up!! I was waiting for them at my hotel and after 30 mins they still hadn't arrived so I contacted them. They told me that they did come to collect me but I wasn't there and they tried to call me. If they had actually come to my hotel they would have seen me waiting, and I did not receive any call from them!! I then had to get on an ADO bus which cost me more money and I got to the airport a few minutes before TUI closed the check-in desk. They have refused to refund me or compensate me for having to spend more money on a bus ticket. I would not use Holiday Taxis ever again as they let you down and cause more stress!”
“Terrible. Booked a private transfer with holiday taxis to beat the tour operator bus to the hotel and avoid the check in queues. Landed late at night, and was made to wait an hour and 20 mins before my taxi was ready. After setting off the driver decided he want to take a short 20 min smoke break and drink tea with his friends at a local store while the employees badgered us to but stuff while sat in the back of his car... at about 2.30 in the morning. The worst thing is the tour operator free transfer bus arrived before we even set off. Terrible service, would not have used this service had it been free.”
“I booked a private CAR to taxi us in comfort the journey of over an hour to Jandia area from Fuerteventura airport. What we got was a dirty, rickity, mini bus. I have emailed Holiday Taxis to complain and offered to send the footage I took of the vehicle and some of the journey but they have not responded”
“The taxi did not turn up at Funchal Airport Madeira' After waiting I got a taxi to my hotel. 20. euro After numerous attempts to ring the hire company in Funchal to inform them of my flight time changes coming home,with NO response I gave up and hired another taxi company for my return journey to the airport to come home. Total cost 40 euro extra”
“Awful experience left to wait in the airport for over a hour with my 5 year old constantly lied to being told just 5 more minutes then as finally about to go the lady at the desk stopped our driver and told him to take someone else!! Paid for extras that we didn?t get and after complaining when home now being ignored AVOID AVOID AVOID”
“Drivers were rude, I picked up the wrong bag out of the car by accident and he shouted at me like I was stupid. On return to airport they sent wrong information saying it was only for two people even though I had booked for 4 so car was cramped.”
“Disinterested driver, spent whole journey talking on his phone, it was a taxi ride from A to B - which I guess is what I paid for - and that?s what we got!”
“Dreadful service, arrived at airport, ignored by staff who dumped us at a bus stop with no transport. Some od whom had already waited over an hour, and when a bus finally arrived It was too small for the number of passengers. We were split into two groups with no explanation. Instead of getting a second bus. We were left standing when we asked what was happening. We were told we would need to wait up to another 45 minutes, and obviously we were very unhappy when we expressed our upset to the staff magically another bus arrived we got on and we are halfway down the motorway when it came off. The motorway turned around and came all the way back to the airport. We were not at all happy there another seven people got on the bus and we started our journey again, we arrived at the airport at 9 pm and didn?t get to the destination until 11:30 pm. It was a shambles”
“Waited an hour for our transfer and told it would be at least another 30 minutes as they were short on drivers Ended up taking a taxi. Have made complaint to get reimbursed but taking a very long time. Have given it a score of 1 as transfer back to airport at end of holiday was good”
