“We got stuck at passport control in Faro? no phone signal. When we out the transfer had left. Called and a very very rude woman told me . He waited he has gone.. get a taxi ! Always used this company but will probably think twice about using it again”
“We paid extra for both transfers a ?private premium minibus? and both journeys a beaten up estate car turn up ??.. and yes we have photos to prove it ?? very poor service”
“On 5th June, easyjet cancelled my flight. Your website would not allow me to amend the booking, so I tried to call the office, but no one answers the phone number. So I emailed. Twice. So I had to cancel that booking and make another. To date I still have no response to my emails and you owe me for the canx transfer. When I got to Palma at midnight, the queue was literally the length of the terminal with only 2 people processing the public.”
“I booked a return transfer from Faro Airport to Quinta da Praia ,Alvor for 12th May and returning on 9th June . I booked a Private Standard Minibus for 4 people and 8 suitcases . Upon arrival at Faro airport we were directed to our transport which turned out to be a People carrier with room for 4 passengers and very reduced room for suit cases and no seat belt for passenger in the middle of back seat , which I assume is illegal . I contacted your company on the 17th May to complain about this service and was assured this would not occur on the return journey. On 9th June I phoned your company at 11.15am to confirm my return journey an was assured I would be collected at 12.15pm by a Minibus . At 12.30pm I again contacted your company as no transport had arrived and was informed that the driver was delayed and that I would have to get a taxi which I would have to pay for and seek reimbursement for at a later date . When I objected to this an Uber transfer was arranged to take us to the airport .Having used your company on many occasions without a problem I have to question what has changed and it appears as if you have franchised out some of your business to someone who is not suitable for the job . I found this experience most unsatisfactory and stressful and will have to think about using or recommending your company in the future .”
“Terrible company, took my money, I provided evidence that I had booked/paid but they cancelled my bookings regardless. When I called to discuss, I was laughed at and they sat in silence sniggering down the line. Was sent an email on day of transfer to say I was a no show (despite them cancelling my booking), and to be asked to provide a review for a company who refused to provide a service that I paid for, what a joke! I will never use company again, so do yourself a favour and try shuttledirect, quicker transfer for pennies more and a whole lot more accommodating!”
“On arrival was guided to a waiting area & advised to wait (up to an hour). After the hour had passed, I returned to the "greeting" area & was directed downstairs to a stop 23 (this was at Malaga) in what looked like a bus station. There was a bus at the stop - no driver, After waiting for half an hour, with no assistance, was forced to give up & found an expensive taxi to take us to our hotel. Total 1 & a half hours waiting, without the promised transport - hence Holiday Taxis broke their contract, for which I should be refunded.”
“Upon arrival was told I didn?t have a booking & had to pay over double for a new transfer. HolidayTaxi?s say they have a backlog of refunds they need to ?investigate? so they can?t refund me until they?ve gotten to my case? seems like they are doing the same thing to a lot of people”
“OK our flight into BCN was late & my bag did not arrive. So we were late and missed the transport to hotel. The rep said nothing available for another 2 hours. We took a taxi. Email to us said return still valid unless we say. Pick up time TBA 48hrs prior. Tried online but said our ref didn't exist. Spent half hour on mobile to UK to be told 'oh yes, 08:45. We paid for premium but the mini bus that did turn up on time was a wreck. Showed 600k on the clock and we could not get the door open from inside. Definitely would not use in BCN again.”
“No transfer showed up on returning to the airport. Got in contact with the help line they hung up and wouldn?t answer after that. Had to get the receptionist to ring and they informed him that no transfer was coming to get a taxi and they will refund the price. Still waiting for a refund and nobody contacted me to inform me that the transfer was coming. I was stressed at this stage trying to get the airport. I was very disappointed with this service”
“Arrived at airport at 12:15 am nobody there to meet us phone numbers given to me didn?t work,had to get an Uber to hotel, spoke to holiday taxis next day assured me would be there to take us back to the airport on departure again no show ! Once Again had to get a taxi to the airport making us rush around the airport, kept receipts of taxis as advised spoke to holiday taxis when I got back, was told had to wait for a response from there carrier before I can get refund,why I don?t know as they clearly didn?t pick us up, still waiting !!! For a response 2 weeks later for my refund, update issue resolved and money refunded !”
“No car for us on our arrival. Found the desk, told to wait?20 mins later, driver came for us. Return journey much the same, car 30 mins late. Called both Spanish and UK contact numbers - no reply. Still waiting for reply to email 3 days later. Absolutely would not use again and would dissuade anyone else from doing so. Take a cab?or walk!”
“Taxi never arrived to pick us up. Taxi company hadn't received the booking from holiday taxis so had to find my own way to my hotel. Emergency numbers not answered and emails about this have been ignored. Avoid these charlatans at all costs!”
“My flight was delayed by 2 hours. I rang holiday taxis to let them know and they said it wasnt a problem. On arrival at the airport they were nowere to be seen.. i rang them and they said they was to busy to wait even though i had already paid”
“My flight into Krakow was delayed. Nobody was waiting for me on arrival. I phoned the local number given and was told they could not wait as my flight was delayed. Promised to phone me back in 5 minutes to confirm new pick up. No call came so I phoned again and they were most unhelpful. They were suggesting half an hour for a new driver which I said was unacceptable. Eventually a guy did turn up and apologised saying the first taxi had been in an accident. He dropped me about 80m away from my hotel saying I'd find it easily. I called the UK to change my return taxi to a more secure pick up point. I held for an hour on the first attempt and got cut off after a short conversation when I explained my needs. I called again the next day at the time the company lines opened. After a 20 minute hold I got a helpful lady who did all she could to amend my booking and the return pick up worked fine but my earlier experience left me very unhappy as I paid to be met at the airport and this simply didn't happen in an acceptable way.”
“We flew to Berlin. We were told that the driver would be in the terminal with a board. He wasn't. He was late and complained that it was very expensive to park at the airport. We were asked to go outside and wait at the bus stop. Someone else collected us and helped us with our cases and we only discovered at the end of the trip that the driver could hardly walk and my wife ended getting our suitcases out of the vehicle. We paid extra for our taxi and I thought that we would have got a better class of vehicle instead of an opal minibus. All in all not happy with the service at all.”
