“It usually takes just over 1 hour to travel from Bodrum airport to Turgutreis. It took 4 hours. People where fuming on the bus. I would not recommend holiday taxis.”
“Had pick-up scheduled for 6th July @ 4.40am (Paid for). Timing was confirmed by company and myself, driver arrived 4.20am while we were making our way downstairs he decided to leave. I've contacted customer service and only to be told that we had to take local taxi which would cost us 100EURO. In this matter we had no choice but to take taxi to the airport as we can't afford to miss the flight. It was unnecessary stress for us! This could have been avoided if driver could have just wait and stick to 4.40am scheduled as agreed.”
“ALLA ANDATA IL VOSTRO AUTISTA HA SBAGLIATO TERMINAL E NON CI HA PORTATO NEL NOSTRO HOTEL. Abbiamo quindi perso i soldi. Poi ? stato molto scortese e maleducato, ci ha chiesto pure 50? anche se io li ho detto che avevo gi? pagato in anticipo online. Comunque p?simo servizio, una vera vergogna, per questo chiedo gentilmente il rimborso per questo servizio che per colpa vostra non ho usufruito , grazie, saluti”
“I was extremely disappointed with the service from HolidayTaxis. We were expecting a taxi/ bus waiting for us at Malaga airport just before midnight but the plane was delayed by 2 hours, it was not waiting, they had the flight number. I rang the emergency number and they said it had gone get another one and claim it back. 2am, 2 women on their own feeling vulnerable. The taxi we got was ?80 which I had to get from a cashpoint half way back. The driver had little English and not able to give a receipt. I emailed HolidayTaxis on my return 3 days later, 4th Oct but I have had no reply. Disgusting service”
“Transfer times confirmed for departure and transfer to the airport. On the day of departure mini bus did not arrive. Phoned 3 times no answer. On the fourth attempt the phone was answered. I then received a text telling me to get a taxi. Luckily I had assistance from the hotel or I would have missed the plane. I will not use them again”
“Driver did not turn up. Waited over 20 mins. Was Approaced by other drivers petending to be from uber and holiday taxis- local shuttle bus. Very dang?rous.. lodt small booking fee and paid for latter transport /Airport”
“The arranged transfer to return us to the airport from the hotel did not arrive and although we received an emergency contact number to be used in this situation there was no answer. This resulted in having to pay for a local taxi on top of what we had paid to Holiday Taxis. On return from our holiday I have attempted to contact Holiday Taxis to discuss these events, but they have not been replying to my emails. Although the transfer on arrival went smoothly, the lack of a transfer, an emergency number which was not answered and a lack of response following the events would stop be recommending this company to others.”
“Transfer arrangements did not understand the customer needs and resedule time arrangements made were not met Called customer service number from turkey no one able to assist and kept on getting logged off from the Live chat! VERY DISAPPOINTED AND NO ONE ANSWERED MY COMPLAINT WOULD LIKE MY MONEY BACK FOR PARY OF THE RETURN JOURNEY”
“Not great service! We arrived at the airport and had no transfer. Luckily the 2nd party transfer agent MTS managed to get us a 7 seater after about 1hour. We had 2 children and a infant with us so could have been a lot worse. Emailed HolidayTaxis customer service but still waiting on a reply. Had to pay again so waiting for my refund for the transfer I pre paid for. Could not get through on the phone which I thought was bad as it could of been a big issue for us.”
“Waited 45 minutes in total and feel cheated! Automatic response to my complaints which would suggest their standard as they must get so many complaints. Despite a suggestion of communication from this company within that response, NOTHING! We paid for a taxi and people were still waiting as we drove from the airport in the taxi. NEVER AGAIN!!”
“Hello I am writing with regard to booking PWQ4Q1, supplier reference HTX-15907853. Speaking to your agent on Wednesday 8th 2022 I was asked to wait for my shuttle to Palma airport outside the Sis-Pins hotel on Carrer de Formentor. Myself, Partner and elderly and disabled parents went to this place, stood on the section of the road marked Bus stop, directly outside the Sis-Pins. Due to my parents infirmity we were waiting there from 11.00am, well ahead of the 10-15 minutes requested. Around 11.15am a Transunion bus drove past us. My partner and I waved at the driver. He looked at us and waved back, shaking his head in a symbol I assumed meant he was not our bus. The bus drove past us, and we continued to wait. After 40 minutes of waiting, and now 10 minutes over our agreed pick up time I called your local agent chasing the whereabouts of our shuttle. Your agent informed me the bus had left without us 20 minutes prior. That the driver had come to the hotel and we were not present. And that he had called the hotel reception and was informed we were not there. This I couldn't believe. We had seen the driver and the bus and he had driven past us. He did not stop where he wasbasked too. He did not pick us up from the Sis-Pins. We confirmed with the hotel that the driver had called on +34 605886362. The receptionist said he asked if we were in reception and when she said we were not he had hung up. I wish to make a complaint as the service provided here is not the contract we entered into. Your driver did not come to the agreed pick up location. He did not ask the hotel to inform us of his call. He saw us and signalled to us and then drove off without us. I was left with my partner and elderly parents, late for our flight, and with no option but to pay for an expensive taxi. I would like the cost of the taxi to be refunded to me. Please find attached the relevant receipts. I also request the cost of our original ?45 booking be refunded, as we did not receive the service described. Your driver did not keep to the terms of our contract and made no effort to direct us to where he was. That is unacceptable customer service which I intend to take further if the costs we incurred getting to the airport, and our original booking, are not fully imbursed.”
“You failed to collect us on time to get to the airport. We had to call the number in Brighton to find out what was happening. The driver apparently claimed he was stuck in traffic. Your operator advised us to order a taxi to make sure we made the flight. We were advised to get a taxi receipt to make a claim on our return.”
“The Taxi wasn?t waiting for us when we arrived despite the flight being on time. I had to call the Company who were not very helpful. On the return journey the driver drove like a maniac consistently exceeding the speed limit. He was an elderly man and in my opinion probably shouldn?t still be driving.”
“My flight was delayed 4h 20 mins arriving in Alicante at 4am. Myself and approximately 15 other travellers were greeted by a ghost town of an airport and nobody at the desk for our transfer. Was told over the phone to wait another 4 hours until 08:30am for a coach. Ended up spending ?45 on a taxi. No comms or text message to say there?d be no transfer. Poor.”
“We arrived at the airport & found out that wheelchairs are PROHIBITED on shared shuttles & no solution was found to take us to our destination. When booking nowhere it is written that wheelchairs are PROHIBITED on shared shuttles & the fact that they left us with no solution/transportation says a lot about this company !!! We had to book an Uber & we?re waiting to be reimbursed. You can do better by putting the necessary information where it?s supposed to be = VISIBLE to all while booking/choosing the type of transportation to prevent misunderstandings or confusion and in our case this horrible service !!”
“Absolutely horrendous. Private transfer didnt turn up leaving us stranded. 23 calls made to number supplied. No answer for 22 of them and then on the last call when answered told us we had been forgotten. This made us almost an hour late. Since returning I have attempted to obtain a refund. Just keep asking me for more detail. As if we weren?t stressed enough. Now they are making it impossible to get a refund. Very poor service and experience.”
