Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 13,103 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 13,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t even get my order yet. How can I say my review. If I have to say now very bad.”

Helpful Report

Posted 1 year ago

Hi Aye We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“I still haventcreceived this item !!”

Helpful Report

Posted 1 year ago

Hi John We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“I paid for my order on 21/11/22 and have not yet received it. I have contacted your company to enquire when I can expect my order. You have not yet replied”

Helpful Report

Posted 1 year ago

“I‘ve paid but haven‘ received since 2 Weeks any product”

Helpful Report

Posted 1 year ago

“I never received my product. I ordered online on 10/2 and received an email stating it was shipped on 10/3. No tracking. I contacted customer service and they gave me a tracking number but informed me it does not work until it is delivered?? What kind of nonsense is that? Anyway, I just received an email for a review, which is comical as I have still not received my delivery and it is 10/17. I would not recommend this company.”

Helpful Report

Posted 1 year ago

“I don’t want to leave a bad review but I don’t know what else to do! I have still not received my order and it is been 3 weeks. I have never received any sort of tracking number. I have emailed Hogies twice to get info about my order but no one has responded. I have only been sent an order confirmation and an “it’s been shipped” email that did not include a tracking number. I am sure you are wonderful people, but I would love to know what’s up with my order.”

Helpful Report

Posted 1 year ago

I am sorry that there was such a delay in your parcel arriving, we have emailed an update to you this morning. Please contact us at info@hogiesonline.co.uk if you require further assistance. Best Hogies

Posted 1 year ago

“I have still not received my order, this was ordered as a gift for my wife’s birthday which now has come and gone the parcel is with Royal Mail where I have tracked the parcel to no avail”

Helpful Report

Posted 1 year ago

Hello I can see that the item has now been collected - I am sorry for the delay in the service. If you have any other queries, please let us know at info@hogiesonline.co.uk Thanks Hogies

Posted 1 year ago

“Products and vat not being added in order makes them very expensive and still waiting for a refund of my money back .Number online is a Irish number and the number for England is completely a hoax .This company makes eye wear for the health industry.”

Helpful Report

Posted 1 year ago

“After 15 days i'm still waitting for my watch...”

Helpful Report

Posted 1 year ago

Hello, Sorry for the delay you are receiving with your international order. A member of our Customer Services team has emailed you directly today. Kind regards Hogies

Posted 1 year ago

“placed order on August 10th and I have not received the order as of September 8th. tracking reports being delivered to Chicago IL and the Milan, IL distribution centers on August 23rd and I have not received the package which sound be only 20 miles away in pleasant valley, IA. I contacted the USPS facilities and told they me at this the package is lost and to get in touch with you. let me know what I need to do next.”

Helpful Report

Posted 1 year ago

Hi Paula I see that you have been in touch with our customer service team who are opening an investigation for you. If you require any further assistance, please email, info@hogiesonline.co.uk. Kind regards Hogies

Posted 1 year ago

“I bought lancome 274 lip gloss. It's very disappointed that the lip gloss has gone stale and can't be applied evenly. I checked the date of manufacture and it was made in January 2018.”

Helpful Report

Posted 1 year ago

Hi Yifan, I am sorry that you are not entirely happy with your product. Please contact our customer service department at the email address you have used previously and we will endeavour to resolve the issue. Kind regards Hogies

Posted 1 year ago

“First order arrived 2 days later the second order I’m still waiting over 2 weeks later ! And no updates on delivery will not be ordering again !”

Helpful Report

Posted 1 year ago

Hi Leona I can see that you ordered during the period of Royal Mail strike action. I do apologise that the item took a little longer to arrive than usual, but see it was delivered 4 working days after you ordered it. Do contact us if you are not satisfied. Kind regards Hogies

Posted 1 year ago

“I have order3d from hogies before so know that some items are sold with broken packaging etc but on ordering this time the two skincare items by brand Elemis were sold as perfect. I ordered the two items, delivery perfect, I checked the production date as I do with all my online skincare products, Elemis gives a shelf life of three years, these two items were already over four months past that three years so out of date. I didn’t want to use them all up quickly and for that reason was not happy. After several emails I sent to them they eventually said I could return for full refund and that they would be taking the rest of any out date stock off sale. I’m not sure if this has been done as I have noticed the website still selling the item of Elemis Superfood Veggie face mask with the picture of the old design bottle tops fr9m years back so may still be out date stock. Because of this I have decided not to use them again which is a shame as they are reasonable !”

Helpful Report

Posted 1 year ago

I am sorry that you received a product which was past its expiry date. I understand that you were refunded by our customer service team. We have now updated the advert with the expiry date, allowing customers the opportunity to purchase this item at a reduced price. Many thanks for highlighting this. Hogies

Posted 1 year ago

“First time using this company and the service provided could not be worse, my parcel was stolen in transit, It took them 25 days to resolve my issue,they always had an excuse “DPD filed the wrong case” “DPD is not answering” they sent me a replacement even when I asked for a refund, because I no longer needed the items as they were a birthday gift, I returned them, now they a refuse to refund me for this. I literally had to chase them for an update, I was told a claim was opened, they probably got their money back from their claim but refuse to refund me, a bit disrespectful for a “family Bussines” , their answer after all this was: please file a claim with Paypal.”

Helpful Report

Posted 1 year ago

“It has been weeks and I have not received my order! I contacted them and they sent a tracking number that does not link to any shipping service. This is not good.”

Helpful Report

Posted 1 year ago

Hello, We are sorry that you have not yet received your order. We have replied to your email and are sorry that there is a delay with your shipping company in the US. We have sent you a link to the tracking and will try and find out any further information for you. We are very sorry for the inconvenience this has caused. Hogies Online

Posted 1 year ago

“I sent for gorgio armani Si gift set. The packaging looks the same but when opened it was not Si. The colour was too Dark and the smell was different very disappointed.”

Helpful Report

Posted 1 year ago

Hello Barbara, I am sorry that you were unhappy with your purchase. Please contact our customer service team at info@hogiesonline.co.uk and we will be happy to look into the issue. Kind regards Hogies Customer Service

Posted 1 year ago

“I did not receive my product.”

Helpful Report

Posted 1 year ago

“I have purchased a eyeliner from Hogies before Estée Lauder and was very pleased with price,quality and speed of delivery. Unfortunately this eyeliner Dior was not of the same quality. I can only assume the stock must be old. I checked on youtube to see if i was using correctly. The eyeliner certainly did not glide as advertised, a lot of pressure had to be used which then ended with the end crumbling and breaking off. This time Hogies unfortunately i was not impressed and the product was not fit for purpose .”

Helpful Report

Posted 1 year ago

Hi I am sorry to hear that you are not happy with your purchase. If you would like to contact our customer service team on info@hogiesonline.co.uk they will investigate the issue further. Apologies Hogies

Posted 1 year ago

“Order never received.”

Helpful Report

Posted 1 year ago

I am sorry your order has taken a while to arrive in the USA, I can see from the tracking that this has now been delivered. If you have any further concerns, please contact customer services at info@hogiesonline.co.uk

Posted 1 year ago

“When received goods was looking forward to using it,only to discover the mascara had dried up,so I put it in the bin”

Helpful Report

Posted 2 years ago

Hi Carol I am sorry to hear that you were not satisfied with your purchase. Our customer services team are looking into it for you and will be in touch today. Kind regards Hogies

Posted 1 year ago

Hogies Online is rated 4.9 based on 13,103 reviews