Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.88

4.9 Rating 16,897 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 16,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both lipsticks arrived with a packaging ripped up. I wasn’t sure if both lipsticks have been used very disappointed when I paid over $100 for two lipstick”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to leave your review. We are very sorry to hear that you are unhappy with the items you received. The items you ordered were listed as “blemished box,” which means they may have minor cosmetic imperfections, but only to the packaging. This could include dents, marks, unsealed packaging, or no box at all. These details are also reflected in the price of the product. Our Customer Service team will be in contact with you regarding this issue. In the meantime, if we can be of any further assistance, please don’t hesitate to let us know. Kind regards, Hogies Online Team

Posted 3 weeks ago

“I sent an email to say I didn’t receive my perfume no reply still no refund nothing”

Helpful Report

Posted 3 weeks ago

Dear Louise, Thank you for taking the time to provide your feedback. Please accept our sincere apologies. Our Customer Service department has been unable to locate any email correspondence from you, and we regret any frustration this may have caused. Upon reviewing your order, we can confirm that it was delivered on 28 January 2026. A member of our Customer Service team will contact you as a matter of priority to assist in resolving this matter as quickly as possible. If we can be of any further assistance in the meantime, please do not hesitate to contact us. Yours sincerely, Hogies Online Team

Posted 3 weeks ago

“Makeup was far darker than picture shown. No use to me,and it pours out like water !Perfume has no smell”

Helpful Report

Posted 4 weeks ago

“When you sell out of products clear them off the site! Instead of letting the public purchase items that are not available and emailing to say the item has sold out and you’ll be refunded within 10 days. You should be refunding straight away!!”

Helpful Report

Posted 1 month ago

Hello Mary, Thank you for taking the time to leave your review. We are very sorry for the frustration caused when an item becomes unavailable after an order is placed. While we do our best to keep our website stock levels accurate, there are rare occasions where high demand can result in a delay in updates, meaning an item may sell out before it is removed from the site. We completely understand your feedback regarding refunds. Once an item is cancelled from an order, the refund is processed immediately on our side; however, depending on your payment provider, it may take up to 10 working days for the funds to appear back in your account. In most cases, refunds do clear sooner. Please accept our sincere apologies for the inconvenience caused. If you have any further questions or require additional assistance, please don’t hesitate to contact us. Kind Regards Hogies Online Team

Posted 4 weeks ago

“Gurlain compact arrived smashed”

Helpful Report

Posted 1 month ago

Hello Anita, Thank you for taking the time to leave your review. We are very sorry to hear that the Guerlain compact arrived damaged. We can see that our Customer Service team has already been in contact with you and has issued a refund. Please accept our sincere apologies for the inconvenience caused. If we can be of any further assistance, do not hesitate to let us know. Kind regards, Hogies Online Team

Posted 4 weeks ago

“That item quality was poor”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you’re unhappy with the item you purchased. Our Customer Service team will be reaching out to you directly to gather a little more information so we can resolve this issue for you as quickly and smoothly as possible. Kind Regards Hogies Online team

Posted 1 month ago

“Ordering online very easy, quick service. Would buy from them again.”

Helpful Report

Posted 1 month ago

“It's a very, very bad experience, because I haven't received anything at all, and I can't find the manual customer service. I'm so sad. I really need that thing, but I haven't been able to receive it.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback, and we are sorry to hear that you’re unhappy with the service you received. We can see that our Customer Service team has been in contact with you, as Royal Mail has confirmed that the parcel was delivered. They did request some additional information from you so they could escalate the issue with Royal Mail, however, we don’t appear to have received this yet. The team will contact you again shortly so that we can gather the required details and help resolve this matter for you as quickly as possible. Kind regards, Hogies Online Team

Posted 1 month ago

“Not received item and no update as well. I don’t recommend Hogies online for international purchase. I ordered it for a reason but not received the product at all.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback. We are truly sorry that your order has been delayed. Our Customer Service team has been in contact with you to advise that they have opened an investigation with Royal Mail. The tracking also shows that your parcel is leaving the UK today, and further updates will be available once it reaches its destination. Unfortunately, parcels are taking longer than usual to be delivered at this busy time for Royal Mail. We sincerely apologise for the inconvenience caused to you. If there is anything further we can do to assist, please don’t hesitate to let us know. Kind regards, Hogies Online Team

Posted 2 months ago

“I orderd two items one week ago and paid for them and i still not received the goods. They were for a presant for someone who was leaving the job post she was in. I am not happy with this.”

Helpful Report

Posted 2 months ago

Hello Carole, Thank you for taking the time to leave your feedback. We are truly sorry to hear that your order has been delayed with Royal Mail. I can see that our Customer Service team has already been in touch to let you know that your parcel is expected to be delivered tomorrow. Unfortunately, this is one of the busiest times of the year for Royal Mail, and parcels are taking longer than usual to arrive. We sincerely apologise for the inconvenience this has caused. If we can be of any further assistance, please let us know. Kind Regards Hogies Online team

Posted 2 months ago

“havent received the watch I paid for yet!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your review. We can see that your order has been delivered. We are very sorry for the delay with the delivery and we will be raising this matter with Royal Mail. Please accept our sincere apologies for any inconvenience this may have caused. Kind regards, Hogies Online Team

Posted 1 month ago

“I can’t review my purchase as I’ve not received it yet It appears to be in limbo somewhere between you and Royal Mail.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback. We are truly sorry that your parcel has been delayed. Our Customer Service team has opened an investigation with Royal Mail regarding the delivery, and as soon as they receive a reply, they will update you immediately. We sincerely apologise for the inconvenience and greatly appreciate your patience during this time. Kind regards, Hogies Online team

Posted 2 months ago

“Bought millions gift set for my partner when it arrived the 80ml bottle was empty .. tried to contact them and just ignoring me”

Helpful Report

Posted 2 months ago

Hello Scott, Thank you for taking the time to leave your feedback. We are truly sorry to hear that there was an issue with the gift set you received. Our Customer Service Team reached out to gather a little more information and were awaiting your reply. We are pleased to see that a replacement bottle of fragrance has now been sent out to you. We hope this resolves the matter fully and that you are happy with the replacement. Please accept our sincere apologies for the inconvenience this has caused. Kind regards, Hogies Online Team

Posted 2 months ago

“I accidentally selected the wrong product when placing my order and contacted the company immediately to cancel it. Unfortunately, no one responded for over 24 hours. When I finally heard back, I was told the item had already been dispatched and that I should wait to receive it and then return it. Since receiving the product, I have filled out multiple online return forms and sent several emails, but I have had no response at all. The lack of communication and support has been extremely frustrating. Mistakes can happen, but what matters is how a company handles them. In this case, the customer service has been very disappointing, and I am still waiting for a resolution.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your feedback. We are very sorry to hear that your order was dispatched before your cancellation email was actioned. We can see that our Customer Service Team have provided a returns label so that you can return the items, and we will issue a full refund as soon as they arrive back with us. We sincerely apologise for the inconvenience this has caused. If we can be of any further assistance, please do not hesitate to let us know. Kind regards, Hogies Online Team

Posted 2 months ago

“Very shabby delivery, parcel thrown over a high back gate so left out for hours in the rain. Therefore ruined planned present for family at Christmas.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave your review. We are very sorry to hear that your Christmas gift was thrown over the gate and arrived damaged. We understand how disappointing this must have been, especially as it was intended as a present. We can see that our Customer Service team has been in contact with you. They have also passed your feedback on to Royal Mail for investigation and issued a full refund. Please accept our sincere apologies for the inconvenience caused. Kind regards, Hogies Online Team

Posted 1 month ago

“My opinion is that bday present for my partner I’ve ordered and pay extra for next day delivery never arrived , I won’t be using your business again that’s for sure”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave your feedback. We are very sorry to hear that you are unhappy with our service. We can see that our Customer Service team has been in contact with you regarding this issue. Your parcel was collected by DPD, but it appears that they experienced difficulties locating it while it was in transit. A full refund has been issued, and the matter has been formally raised with DPD for further investigation. Please accept our sincere apologies for the inconvenience caused. Kind regards, Hogies Online team

Posted 3 months ago

“i have not got my order delivered yet?”

Helpful Report

Posted 3 months ago

Dear Kenneth, Thank you for taking the time to leave your review. We are very sorry to hear that you have not received your parcel yet. After tracking your order, Royal Mail have confirmed that they attempted to deliver your parcel on 17.11.25. Our customer service team has contacted you with information on how to arrange a redelivery. If we can be of any further assistance, please let us know. Kind regards, Hogies Online Team

Posted 3 months ago

“Sadly I cannot give a positive review as my experience was NOT good.. shocking customer service. No response to several emails regarding a return. Only when I mentioned taking it to social media I received a response.. that’s not what I would expect from a company that cares about their customers.. item bought was nearly £190 and was also a disappointment.. I have an original POLO RL jumper identical to the o e purchased in a smaller size which is bigger that the one purchased from Hogies.. this leaves me questioning the seller and items they are selling.. will NOT purchase from them again.. lesson learnt”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We are sorry to learn that you are unhappy with the overall service provided. Please be assured that we value all our customers, and we regret that on this occasion, our service did not meet your expectations. Our Customer Service team is currently investigating the sizing issue you raised and will ensure that a full refund is processed. We would also like to take this opportunity to reassure you and all our customers that we only buy and sell genuine products. As a small, family-run business, we source our stock exclusively from a handful of trusted and long-established suppliers. It is illegal to sell counterfeit goods in the UK, and we take this responsibility very seriously. We sincerely apologise for any inconvenience this may have caused. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, Hogies Online Team

Posted 4 months ago

“Very low because product was used!!!!! I bought this wach for gift!!! When my friend opened I realise it is not new item. I'll never buy anything from you.”

Helpful Report

Posted 4 months ago

Hello Wojciech, Thank you for your feedback, and we are very sorry to hear you are unhappy with the watch you received. I can see our Customer Service team has been in contact with you to gather further information and work towards resolving the issue. We sincerely apologise for the inconvenience caused. If we can be of further assistance in the meantime, please let us know. Kind Regards, Team Hogies Online

Posted 4 months ago

“I did not receive my order though Hogies said it was delivered. I paid for a product I have not rec’d and am trying to get my package. It was never delivered to my address.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to provide us with your feedback. We are sorry to hear there has been a problem with your delivery. We can see that our Customer Service team has been in contact with you and has opened an investigation with Royal Mail, as the tracking information has confirmed the parcel has arrived in the USA. Royal Mail is liaising with USPS to gather some further information. The team will keep you updated as soon as they receive any additional details. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. If we can be of any further assistance in the meantime, please don’t hesitate to let us know. Kind regards, Hogies Online Team

Posted 4 months ago

Hogies Online is rated 4.9 based on 16,897 reviews