Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.88

4.9 Rating 16,028 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 16,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I cannot give a positive review as my experience was NOT good.. shocking customer service. No response to several emails regarding a return. Only when I mentioned taking it to social media I received a response.. that’s not what I would expect from a company that cares about their customers.. item bought was nearly £190 and was also a disappointment.. I have an original POLO RL jumper identical to the o e purchased in a smaller size which is bigger that the one purchased from Hogies.. this leaves me questioning the seller and items they are selling.. will NOT purchase from them again.. lesson learnt”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback. We are sorry to learn that you are unhappy with the overall service provided. Please be assured that we value all our customers, and we regret that on this occasion, our service did not meet your expectations. Our Customer Service team is currently investigating the sizing issue you raised and will ensure that a full refund is processed. We would also like to take this opportunity to reassure you and all our customers that we only buy and sell genuine products. As a small, family-run business, we source our stock exclusively from a handful of trusted and long-established suppliers. It is illegal to sell counterfeit goods in the UK, and we take this responsibility very seriously. We sincerely apologise for any inconvenience this may have caused. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, Hogies Online Team

Posted 1 week ago

“Very low because product was used!!!!! I bought this wach for gift!!! When my friend opened I realise it is not new item. I'll never buy anything from you.”

Helpful Report

Posted 1 week ago

Hello Wojciech, Thank you for your feedback, and we are very sorry to hear you are unhappy with the watch you received. I can see our Customer Service team has been in contact with you to gather further information and work towards resolving the issue. We sincerely apologise for the inconvenience caused. If we can be of further assistance in the meantime, please let us know. Kind Regards, Team Hogies Online

Posted 1 week ago

“I did not receive my order though Hogies said it was delivered. I paid for a product I have not rec’d and am trying to get my package. It was never delivered to my address.”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to provide us with your feedback. We are sorry to hear there has been a problem with your delivery. We can see that our Customer Service team has been in contact with you and has opened an investigation with Royal Mail, as the tracking information has confirmed the parcel has arrived in the USA. Royal Mail is liaising with USPS to gather some further information. The team will keep you updated as soon as they receive any additional details. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter. If we can be of any further assistance in the meantime, please don’t hesitate to let us know. Kind regards, Hogies Online Team

Posted 1 week ago

“Unfortunately I didnt receive the goods, and after several emails back and forth over the past 2 weeks - I still have no replacment or refund! I am very dissapointed. I have lost nearly £70!!!! AVOID”

Helpful Report

Posted 2 weeks ago

Hello, We are sorry to hear there has been an issue with your delivery. I can see that our Customer Service team has been liaising with Royal Mail to resolve the matter, and a replacement order has now been sent. We hope this resolves the issue to your satisfaction. If there's anything further we can assist you with, please don't hesitate to let us know. Kind Regards, Team Hogies Online

Posted 1 week ago

“Issue reported with product quality, awaiting for resolution and replacement”

Helpful Report

Posted 2 weeks ago

Hello Arianna, Thank you for taking the time to share your experience with us. We are sorry to hear about the issue you encountered with your product. I can see our Customer Service team are currently addressing your concerns and working to resolve the issue as quickly as possible. If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out. Kind Regards Team Hogies Online

Posted 1 week ago

“The perfume ordered does not smell anything like it should. Very dissatisfied with the purchase and would like money back.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback regarding your recent purchase. We are very sorry to hear that the perfume did not meet your expectations. I can see that our Customer Service team have been in contact with you to gather further information so we can look into the matter in more detail. If there’s anything else we can assist you with, please don’t hesitate to let us know. Kind Regards, Team Hogies Online

Posted 2 weeks ago

“I was disappointed with my shopping experience. There was no clear information provided about the complexity of customs clearance when purchasing from outside the UK. Even for a small order of only €80, the process turned out to be unexpectedly complicated. I believe it would be very helpful if customers were informed in advance about these potential issues.”

Helpful Report

Posted 1 month ago

Dear Dmytro, Thank you for sharing your feedback with us. We are very sorry to hear that your shopping experience did not meet your expectations, particularly regarding the customs clearance process. When placing an order for delivery to one of our international destinations, please note that it may be subject to import duties and taxes upon arrival in the destination country. These charges are determined by the local customs authorities, and unfortunately, we have no control over or prior knowledge of the specific processes or fees that may apply. As mentioned on our website, we recommend contacting your local customs office before placing an international order to better understand any potential charges and procedures involved. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Service team. Kind regards, Team Hogies Online

Posted 1 month ago

“Not sure whether what I received was genuine or unused. I bought Lancome eye cream and Lancome serum. Both were supposed to be new. The eye cream came without any packaging and without the inner plastic lid - usually this cream is packaged in a box, sealed with outer plastic and with an inner plastic lid. The serum came in a box but the outer plastic was torn, and placed around the box. So was the serum used? Genuine? Don’t know Sent them both back. Got a refund but it wasted my time waiting to receive something I needed and then needing to send it back. Before buying, get Hogies to confirm that any products you buy are in the new sealed packaging. They gave me some bogus excuse when asking for return that their website does not mention.”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. We are very sorry to hear that you were unhappy with the products you received. Please be assured that we only source and sell 100% genuine products. We work exclusively with a small number of trusted, long-standing suppliers, and we operate in full compliance with UK laws, where the sale of counterfeit goods is strictly prohibited. At Hogies Online, we offer genuine products at discounted prices. These may include end-of-season, discontinued, or blemished box items — all of which are clearly detailed in the product descriptions at the time of purchase. In your case, one of the items ordered was listed as a blemished box product, which may arrive with damaged packaging, be unsealed, or not include a box. We can confirm that our Customer Service team has already processed a refund for your order, and we sincerely apologise for any inconvenience this may have caused. If there is anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Hogies Online Team

Posted 1 month ago

“Was sent to wrong order and I sent an email and no one is helping me to sort it out l ordered cool walnut and was sent something else not happy and it was left on the floor outside the front door. Really bad service. Please let me know what will happen next.”

Helpful Report

Posted 1 month ago

Dear Angela, Thank you for taking the time to provide us with your feedback. We are very sorry to hear that you’ve experienced issues with your order. It appears that our Customer Service team had not received any prior emails regarding this matter, so this is the first time they’ve been made aware of the issue. I can confirm that they have contacted you today to help resolve the situation. We sincerely apologise for the inconvenience caused. If there’s anything further we can assist you with, please don’t hesitate to let us know. Kind regards, Hogies Online Team

Posted 1 month ago

“l am still waiting for my order to arrive”

Helpful Report

Posted 1 month ago

Hello Thank you for taking the time to leave your review. We can see that our Customer Service team has been in touch regarding your order, which was returned to us by Royal Mail due to an incomplete address specifically, the door number was missing from the details provided. As requested, your order was resent, and we hope this has now resolved the issue. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Kind regards, Hogies Online Team

Posted 1 month ago

“Delayed posting the item, it took them 4 days to post and then parcel was delivered to different address you can’t reach this company to complain by phone and when they do eventually respond to your complaint they are extremely unprofessional and don’t read your complaint avoid terrible company”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with your order. While your order was dispatched on the same day it was placed, we are sorry to hear that it was delayed in transit with Royal Mail. We can see that our Customer Service team has been in touch, and we hope the matter has now been resolved to your satisfaction. If there’s anything more we can do to assist, please don’t hesitate to let us know. Kind regards, Team Hogies Online

Posted 1 month ago

“Really disappointing service. My product was faulty and has stained by carpet. Emailed customer service with no reply.”

Helpful Report

Posted 2 months ago

Dear Sam, We are very sorry to hear that the item you received was faulty. I can see that our Customer Service team has been in touch requesting photos of the damaged item so that we can work towards resolving this issue for you as quickly as possible. If we can be of any further assistance in the meantime, please don’t hesitate to let us know. Best wishes, Team Hogies Online

Posted 2 months ago

“Both bottles are damaged. Unusable.”

Helpful Report

Posted 2 months ago

Hello Thank you for taking the time to leave your review. We sincerely apologise for the inconvenience caused by the damaged bottles. I can see that our Customer Service team has been in touch, and we hope the issue has been resolved to your satisfaction. If there’s anything more we can do to assist you, please don’t hesitate to let us know. Kind regards, Team Hogies Online

Posted 1 month ago

“Very disappointed with purchase. Candle arrived clearly the gift box had been opened and seal broken. Was advised this had happened during transit! This was bought as a gift.”

Helpful Report

Posted 2 months ago

Dear Sally-Anne, We are very sorry to hear that you were unhappy with the candle you received. As mentioned in your correspondence with our Customer Service team, Rituals candles typically come with a seal on both the front and back of the box. It does appear that the box may have been damaged during transit. We have shared your feedback with our dispatch team so they can review and improve our packaging process for future deliveries. Please let us know if you would like to return the candle. We'd be happy to arrange a full refund or replacement. We sincerely apologise for the inconvenience caused. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind Regards, Hogies Online

Posted 2 months ago

“I like the dress I ordered but unfortunately it is too small. I need to return/exchange but the UPS store quoted me $200 to return to the UK. This of course is unacceptable. Therefore I will not be ordering from you in the future. You need to offer return labels if you want to keep your US customers.”

Helpful Report

Posted 2 months ago

Dear Penny, We are sorry to hear that you are unhappy with our returns procedure. Unfortunately, we do not currently offer free shipping for international returns, as stated on our website. That said, this is something we are actively looking into for the future. As previously advised by our customer service team, we recommend obtaining quotes from alternative couriers, as the cost you've been quoted does seem unusually high. If there's anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Team Hogies Online

Posted 2 months ago

“My earbuds have stopped working!”

Helpful Report

Posted 3 months ago

Hello William, We are very sorry to hear that the headphones have stopped working and understand how frustrating this must be. A full refund will be issued. Please accept our sincere apologies for the inconvenience caused. If we can be of any further assistance, please don’t hesitate to let us know. Kind regards, Hogies Customer Service Team

Posted 3 months ago

“Box arrived completely destroyed by an open bottle of cleansing water. This was a relatively large order to include birthday gifts for my mother’s 70th birthday. All boxes were soaked through and falling apart. The foundation sent was the wrong colour and there was product smeared everywhere inside the lid. The lipgloss appears to have been opened and squeezed. I sent a complaint email, and received a response asking if I could send everything back with the boxes, that had completely disintegrated, and I work full time in a call centre so can’t find time to arrange a new box, packaging and time to get to the post office to return everything. I had to order new products from another company, and am almost £100 out of pocket as a result. I sent pictures of the boxes, I don’t know how they thought I’d send it all back! I’m really dissatisfied and disappointed with the response.”

Helpful Report

Posted 3 months ago

“Purchased on Tesco market place and requested on return however I have not received any instruction or update”

Helpful Report

Posted 3 months ago

Hello, We sincerely apologise for the delay in sending your returns label. We are currently looking into the cause of the delay. I can confirm that the returns label has now been sent to you. If there’s anything further we can do to assist you during this process, please don’t hesitate to let us know. Kind regards, Hogies Customer Service

Posted 3 months ago

“The perfume I received was damaged and unable to be used. It was brought as a birthday present. I have been asked to return and then a replacement will be delivered. Unfortunately the birthday will have passed, but I am not in a position to purchase another gift”

Helpful Report

Posted 3 months ago

Dear Rosalind, We are truly sorry to hear that the perfume arrived damaged, and we completely understand how disappointing this must have been especially as it was intended as a birthday gift. We can see that a replacement fragrance has been sent out to you. Please accept our sincere apologies for any upset or inconvenience this may have caused. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Kind regards, Team Hogies Online

Posted 3 months ago

“Paid extra for specific day delivery but instead had it delivered a different day ! Frustrating! Was promised refund of postage charges- that was 10 days ago! Then asked to send my banking details online- not a chance!!!! Beyond disgusted! Product as advertised but everything else rubbish!”

Helpful Report

Posted 3 months ago

Dear Carol, We sincerely apologise for the inconvenience you’ve experienced with the delivery and the delay in processing your refund. We can see that the refund has now been issued. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Team Hogies Online

Posted 3 months ago

Hogies Online is rated 4.9 based on 16,028 reviews