Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.88

4.9 Rating 15,542 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 15,542 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My earbuds have stopped working!”

Helpful Report

Posted 1 week ago

Hello William, We are very sorry to hear that the headphones have stopped working and understand how frustrating this must be. A full refund will be issued. Please accept our sincere apologies for the inconvenience caused. If we can be of any further assistance, please don’t hesitate to let us know. Kind regards, Hogies Customer Service Team

Posted 4 days ago

“Box arrived completely destroyed by an open bottle of cleansing water. This was a relatively large order to include birthday gifts for my mother’s 70th birthday. All boxes were soaked through and falling apart. The foundation sent was the wrong colour and there was product smeared everywhere inside the lid. The lipgloss appears to have been opened and squeezed. I sent a complaint email, and received a response asking if I could send everything back with the boxes, that had completely disintegrated, and I work full time in a call centre so can’t find time to arrange a new box, packaging and time to get to the post office to return everything. I had to order new products from another company, and am almost £100 out of pocket as a result. I sent pictures of the boxes, I don’t know how they thought I’d send it all back! I’m really dissatisfied and disappointed with the response.”

Helpful Report

Posted 1 week ago

“Purchased on Tesco market place and requested on return however I have not received any instruction or update”

Helpful Report

Posted 1 week ago

Hello, We sincerely apologise for the delay in sending your returns label. We are currently looking into the cause of the delay. I can confirm that the returns label has now been sent to you. If there’s anything further we can do to assist you during this process, please don’t hesitate to let us know. Kind regards, Hogies Customer Service

Posted 1 week ago

“The perfume I received was damaged and unable to be used. It was brought as a birthday present. I have been asked to return and then a replacement will be delivered. Unfortunately the birthday will have passed, but I am not in a position to purchase another gift”

Helpful Report

Posted 1 week ago

Dear Rosalind, We are truly sorry to hear that the perfume arrived damaged, and we completely understand how disappointing this must have been especially as it was intended as a birthday gift. We can see that a replacement fragrance has been sent out to you. Please accept our sincere apologies for any upset or inconvenience this may have caused. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Kind regards, Team Hogies Online

Posted 2 days ago

“Paid extra for specific day delivery but instead had it delivered a different day ! Frustrating! Was promised refund of postage charges- that was 10 days ago! Then asked to send my banking details online- not a chance!!!! Beyond disgusted! Product as advertised but everything else rubbish!”

Helpful Report

Posted 1 week ago

Dear Carol, We sincerely apologise for the inconvenience you’ve experienced with the delivery and the delay in processing your refund. We can see that the refund has now been issued. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Team Hogies Online

Posted 2 days ago

“one of the products I bought is almost empty, it looks like a tester”

Helpful Report

Posted 2 weeks ago

Hello, We are very sorry to hear that one of the products you received was not up to our usual standards. Your feedback is extremely important to us, and it has been passed on so we can carry out a thorough investigation. I can see that a refund has been issued. Please accept our sincere apologies for the inconvenience this has caused. If you need any further assistance or support, please do not hesitate to contact us. Kind regards, Team Hogies Online

Posted 1 week ago

“Item arrived damaged. Slow customer response and taking ages to find a resolution.”

Helpful Report

Posted 3 weeks ago

Hello Yumna, We are truly sorry to hear about the issue you experienced with your order. I can see our Customer Service team have been in contact with you to resolve the situation. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Kind Regards Team Hogies Online

Posted 3 weeks ago

“I was tricked by Tesco for you to fulfil my order & pay postage. I will never buy from you again. Unethical. You've got no shame.”

Helpful Report

Posted 1 month ago

Hello David, We are sorry to see that you are unhappy with your purchase. I can see our Customer Service team have been in contact with you to gather some more information about this issue, so they can help resolve the situation for you. If we can be of further assistance, please don't hesitate to reach out. Kind Regards, Team Hogies Online

Posted 1 month ago

“Ddfffreghjlkhtrrhytrrtttgyy”

Helpful Report

Posted 1 month ago

Hello, We are sorry to see that you have left us a negative review. I can see that our Customer Service team have been in contact with you to help resolve the situation. If we can be of further assistance, please do not hesitate to contact us. Kind Regards Hogies Team

Posted 1 month ago

“Was never delivered”

Helpful Report

Posted 1 month ago

Hello We are sorry to see that you have left us a negative review. Having tracked your parcel I can see that the carrier attempted to deliver your parcel but no one was in. Your parcel is now awaiting collection. Our Customer Service team will be in contact to provide some further information. If we can be of further assistance, please let us know. Kind Regards Hogies Customer Service

Posted 1 month ago

“I still not received it . Even I have paid it for !!!! It has been over 2 weeks nearly !!!!”

Helpful Report

Posted 1 month ago

Hello Inci, We are sorry to see there has been a delay with your delivery. We understand how frustrating this can be and appreciate your patience during this time. I can see our Customer Service team have been in contact with you to resolve this issue. If you have any other questions or concerns, feel free to contact us. Kind regards, Hogies Online

Posted 1 month ago

“I left a message explaining that my earphones didn't work and also a return/refund with Tesco marketplace and not heard anything back at all”

Helpful Report

Posted 1 month ago

“Sent the wrong shade, still waiting for a response to several emails, not happy at all, if you haven’t got the correct item in stock, don’t advertise it and then send the wrong colour!! Very poor service . Still waiting for a response!!”

Helpful Report

Posted 2 months ago

Hello Julie, We are very sorry to hear that you have received the wrong shade lipstick. I can see our Customer Service department are in contact with you to resolve the situation. Apologies for the inconvenience caused. If we can be of further assistance, please let us know. Kind Regards Team Hogies Online

Posted 2 months ago

“Sorry faulty watch - couldn’t change the date. Registered a return online and no return slip or any communication. Phoned on 12/5 and you said would email a return slip but nothing. I have packaged up and posted the faulty watch and now await a refund”

Helpful Report

Posted 2 months ago

Hello Wendy, We are very sorry to hear that you did not receive the return label email. Please rest assured that once we receive your return, we will investigate immediately and will be back in contact with you. Apologies again for the inconvenience caused. If we can be of further assistance in the meantime, please let us know. Kind regards, Hogies Team

Posted 2 months ago

“Damaged and unsealed package. Have started a return. Like something you find at a Sunday morning market at high street prices.”

Helpful Report

Posted 2 months ago

Dear Patrick, We are so sorry to hear you are unhappy with the product you received. We have checked your order and we can see the product you purchased was listed as a 'Blemished Box,' which has been reflected in the price of the product. We want to ensure all our customers are satisfied with their purchase, therefore I will ensure our customer service team send you our returns information and label. Apologies for any inconvenience caused. If we can be of further assistance, please let us know. Kind regards, Customer Service Team

Posted 2 months ago

“My order arrived, and is FINE. BUT .. after I'd ordered, I got a message from Hogies saying I hadn't completed my order, and must get back onto the site and click a link. I did go back to the site. The link didn't work. So I ordered what I'd tried to get from Hogies from elsewhere. Result: I now have TWO of what I wanted and paid DOUBLE what I needed to. This has put me me off Hogies who shouldn't have sent the message saying I hadn't completed my order. So I unsubscribed. But they still send me messages.”

Helpful Report

Posted 2 months ago

Hello Jennifer, Thank you for taking the time to share your feedback. We are sorry to hear about the confusion surrounding your order and the message you received. I can see our customer service team have been in contact with you regarding this issue. We apologise for the inconvenience caused. If there's anything further we can assist you with, please don’t hesitate to reach out. Kind Regards, Hogies Team

Posted 2 months ago

“Bought item through Tesco , booked return and still waiting for instructions. Nowhere on the as did it say this was old stock in the old style , not what I wanted How did I find the returns process, horrific as still waiting”

Helpful Report

Posted 2 months ago

Hello Angela, We sincerely apologise for the frustration you've encountered with the returns process. I understand the items have now been collected. Once we receive your return we will look into the issue surrounding the stock and a full refund will be issued. Thank you for your patience, and if there's anything else we can do for you, please let us know. Kind Regards, Hogies Team

Posted 2 months ago

“I bought the perfume I use for 8 years now. This time it came and almost no smell, and it's so expensive and now I might not use it as it has a faint smell so no good”

Helpful Report

Posted 3 months ago

Hello Carla, We are very sorry to hear that the perfume you received did not meet your expectations. I can see our customer service team has been in contact with you to help resolve the situation. Apologies for the inconvenience caused. Kind Regards, Hogies Team

Posted 2 months ago

“I am not happy with this Hogies online service it takes so long to deliver orders and customer service is irresponsible (not responding to customers' inquiries over 2weeks now )”

Helpful Report

Posted 3 months ago

Hello Seon, We are very sorry to see that you have had a negative experience with our service. Please accept our sincere apologies for the delay in replying to you. It does appear your previous emails have gone into our spam folder. Having tracked your parcel I can see it was dispatched on 3.04.25 and delivered on 10.04.25. Unfortunately, once your parcel leaves the UK we have no control over the delivery time. Please accept our sincere apologies again for any inconvenience caused. If we can be of further assistance, please let us know. Kind Regards, Hogies Team

Posted 3 months ago

“Ordered a perfume which came Oxidised and expired as the color was orange,not like in stores.Showed this to the customer service,they asked me to return it for a refund. I did return it,now they don’t refund me they say they need to investigate as it’s my fault for being sent a faulty item. It was my first time ordering in Hogis and unless I get a refund,It will be my last time too.”

Helpful Report

Posted 3 months ago

Hello, We are truly sorry to hear about your experience with your order. It’s disappointing to know that you received a product that did not meet our standards. We appreciate you reaching out to our customer service team, and I understand that waiting for a resolution can be frustrating. I can see a refund has been issued whilst we continue our investigation. Please accept our sincere apologies for the inconvenience caused. If you have any further questions or need any further assistance, please let us know. Kind Regards, Hogies Team

Posted 2 months ago

Hogies Online is rated 4.9 based on 15,542 reviews