Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 15,122 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 15,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the perfume I use for 8 years now. This time it came and almost no smell, and it's so expensive and now I might not use it as it has a faint smell so no good”

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Posted 1 day ago

“I am not happy with this Hogies online service it takes so long to deliver orders and customer service is irresponsible (not responding to customers' inquiries over 2weeks now )”

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Posted 1 week ago

Hello Seon, We are very sorry to see that you have had a negative experience with our service. Please accept our sincere apologies for the delay in replying to you. It does appear your previous emails have gone into our spam folder. Having tracked your parcel I can see it was dispatched on 3.04.25 and delivered on 10.04.25. Unfortunately, once your parcel leaves the UK we have no control over the delivery time. Please accept our sincere apologies again for any inconvenience caused. If we can be of further assistance, please let us know. Kind Regards, Hogies Team

Posted 1 week ago

“Ordered a perfume which came Oxidised and expired as the color was orange,not like in stores.Showed this to the customer service,they asked me to return it for a refund. I did return it,now they don’t refund me they say they need to investigate as it’s my fault for being sent a faulty item. It was my first time ordering in Hogis and unless I get a refund,It will be my last time too.”

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Posted 3 weeks ago

“It was wrong item color, one of the order was used and open, and its was itchy when I tried it. Its not legit. Unfortunately I can’t return it because it says once open, unable to return.”

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Posted 1 month ago

Hello Rose, We are sorry to see that you have left us a negative review. I can see that our Customer Service team has been in contact with you to help resolve the situation. If I can be of further assistance, please do not hesitate to contact us. Kind Regards Hogies Team

Posted 1 month ago

“Hola. Todavía no ha llegado mi pedido. Se encuentra en Correos Aduanas de España. Espero que llegue pronto. Gracias. Saludos.”

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Posted 1 month ago

Hello Inma, Thank you for leaving your feedback. We are very sorry to hear you have rated us 1 star. Having tracked your order this morning we can see that your order has been delayed as it is still being assessed by the customs authority. If any further information is required before they release your parcel they will contact you directly. If we can be of further assistance in the meantime, please do not hesitate to contact us. Kind Regards, Hogies Customer Service

Posted 1 month ago

“Disappointed I received the wrong item.”

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Posted 1 month ago

Hi Lindsey, We are sorry to see that you have left us a negative review. I can see that our Customer Service team has been in contact with you to help resolve the situation. If I can be of further assistance, please do not hesitate to contact us. Kind Regards Hogies Team

Posted 1 month ago

“The speed of delivery was very good. The description of the product was that it had a blemished box so I was expecting a box that had minor damage. The product (perfume) delivered was in a totally undamaged (unblemished) box which had had the celophane sealing wrapper removed. The bottle of perfume was, therefore totally unsealed - and in reality unusable. Only when delving into the small print on the website could one read that "blemished" packaging included unsealed products. I was extremely disappointed and felt duped as absolutely anything could have been in the bottle and to use it would be a leap of faith too far. Needless to say I have sought a refund.”

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Posted 2 months ago

Hello Tony, Thank you for leaving your feedback. We are sorry to hear you have rated us 1 star. We have checked your order and we can see that you have purchased an item that was listed as a Blemished Box. At Hogies we sell big brands for less. Some of our products are listed as a 'Blemished Box' which means they may have a few imperfection but only to the outer packaging. This is reflected in the price of the product. We can assure you, this has no fault to the product itself. The box or packaging may have dents, marks, or be unsealed. This information is included in the product description. Kind regards, The Hogies Team

Posted 2 months ago

“I have provided feedback via customer services but seeing as you asked.. I purchased a Ralph Lauren shirt, very expensive shirt for Christmas. It arrived like it had been dragged around in the gutter. I sent pictures and was told you couldn't be responsible for how it arrives as from the warehouse. May I add the packaging was not damaged, the item inside was crumpled and screwed up, it was an embarrassment.”

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Posted 2 months ago

Hello Fay, Thank you for providing us feedback. We are so sorry to hear you are unhappy with the item you received. We can see our Customer Service team have contacted you regarding returning the item. We are committed to resolve this issue as soon as possible. Kind regards, The Hogies Team

Posted 2 months ago

“Terrible don’t receive my products”

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Posted 2 months ago

“Candle arrived in disgusting state Box was a mess glass all marked with bits off candle was Wouldn't buy from this Co goods are most definitely substandard”

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Posted 3 months ago

Hello Joan Thank you for your leaving your review. We are so sorry to see you have left us a 1 star rating. As a small family run business customer satisfaction is extremely important to us. We would like to be given the opportunity to help resolve this issue. Our customer service team have now contacted you regarding this issue. Please ensure you check any spam or junk folders. Kind regards, The Hogies Team

Posted 3 months ago

“Hi, I can’t comment on the product as I haven’t received it. I was advised it would take 2 days to deliver. If you could provide an update please, that’d be great.”

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Posted 3 months ago

“Smells nothing like original.”

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Posted 3 months ago

Hello, Thank you for leaving your review. We are so sorry to hear you are unhappy with the item you received from us. Our Customer Service Team have now contacted you to help resolve this. Kind regards, The Hogies Team

Posted 3 months ago

“Ordered perfume which never arrived. Received no email to confirm when delivery would arrive and when dispute sent to Royal mail by hogie to find out where delivery was still received nothing or information. Requested refund and should have had email to confirm being done but still nothing received after 2 requests. Still waiting for refund.”

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Posted 4 months ago

Hello Simon, Thank you for leaving your review. We are so sorry to hear there was a problem with your refund. Our Customer Service Team have now contacted you to help resolve this issue. We apologise for any inconvenience caused. Kind regards, The Hogies Team

Posted 3 months ago

“Never received package!”

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Posted 4 months ago

Hello Michele, Thank you for leaving your review. We are so sorry to hear there was a problem with your order. Our Customer Service Team have now contacted you to help resolve this issue. We apologise for any inconvenience caused. Kind regards, The Hogies Team

Posted 3 months ago

“I had reservations about purchasing from the site but ended up buying a Seksy Watch for a better price than available from other sites. The watch arrived very quickly and initially I was very happy with the whole experience. However, fast forward 4 weeks and the watch stopped working. Despite emailing customer services on a number of occasions I have heard absolutely nothing back from them. Very disappointing and a useful reminder that buying cheap can be more expensive in the long run!”

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Posted 4 months ago

“I have received the product on time, but it does not seem to be the right one.. instead of similar products available on the market, this is much thinner as it has been diluted.. Sending it back and getting another one...”

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Posted 4 months ago

Hello Tiago, Thank you for leaving your review. We are so sorry to hear you have rated us 1 star. Our Customer Service Team have now contacted you to help resolve this matter as soon as possible. Kind regards, The Hogies Team

Posted 4 months ago

“Not yet received, hoping for speedy delivery!”

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Posted 4 months ago

Hello Marjon, Thank you for your review. We are so sorry to hear your parcel has not arrived yet. We can see the delivery attempt was unsuccessful and your parcel is awaiting collection. Our Customer Service Team have contacted you to help resolve this matter as soon as possible. Kind regards, The Hogies Team

Posted 4 months ago

“I have ordered a foundation 2 weeks ago so I haven’t received it yet . sorry”

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Posted 4 months ago

Hello Fiona, Thank you for leaving your review. We are so sorry to hear your parcel has not arrived. Our Customer Service Team have contacted you regarding this matter to help resolve this as soon as possible. Kind regards, The Hogies Team

Posted 4 months ago

“I didn’t received my package!!!!! Although I received a message saying delivered. What us going on??? Second time that it happens. Is it a scan??”

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Posted 5 months ago

Hello Cinara, Thank you for leaving your review. We are so sorry to hear that this has happened. We have checked your orders, we can see your first order was returned to us as the parcel was incorrectly addressed. Your recent order shows as delivered on Friday 25th October. Please contact our team at info@hogiesonline.co.uk to help resolve any issues. Kind regards, The Hogies Team

Posted 5 months ago

“I have not receive my order jet. Could you tel me when I will receive it?”

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Posted 6 months ago

Hi Please accept our apologies for this late reply. We have checked your tracking link and can see that your order was delivered on Tuesday 8th October. If you need an further assistance please contact our customer service team on: info@hogiesonline.co.uk and we will be happy to help you. Many thanks From The Hogies Team

Posted 6 months ago

Hogies Online is rated 4.9 based on 15,122 reviews