Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 13,012 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 13,012 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no information that there are customs charges. It is not normal that 2 lipsticks cost in addition to what you are already paid, an additional 52€. So I haven't processed that payment and they will return the package to you. Shameful.”

Helpful Report

Posted 5 days ago

Hi Thanks for letting us know about this Maria. Please accept our apologies about this situation. We do have this information on our website as we have no control over which orders or products may be stopped by customs or are subject to local taxes and we do like to make that clear to customers: 'There are restrictions on some goods for certain International Delivery Destinations, so please contact us if you are unsure as to whether we deliver to your location. Please note that we do not refund postage costs if customers refuse an order due to duties imposed as we have no control over these charges and we cannot predict their amount. If you order goods from the website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.' Kind regards From The Hogies Team

Posted 2 days ago

“Wrong shades sent over. I returned them and I have not received my money back or even correspondence.”

Helpful Report

Posted 1 week ago

Hi Thank you for letting us know about this. Our customer service team have been in touch with you and fully refunded your order. We hope that this issue has been resolved to your satisfaction, if you need to contact us please email: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 2 days ago

“we didn’t got the product yet”

Helpful Report

Posted 1 week ago

Hi We are sorry to hear that you have not received your order yet, it was despatched from our warehouse on Thursday 4th April. We have just checked your tracking information and it is saying this: 'This item is still being assessed by the destination customs authority. If any further information is required before release they will contact the recipient directly.' It also says: 'Notice has been issued to the recipient to present the necessary documentation.' Unfortunately we have no control over local import duties and taxes. Please let us know if you have any further issues by emailing our customer service team at: info@hogiesonline.co.uk Thank you From the Hogies team

Posted 2 days ago

“I did recently purchased a pair of white sports shoes. However I want to return them and paid the return postage price. I could not find the place in Little Hulton to return them and even if I had I would not have been able to follow your instructions so I will never buy from you again. I could not find any details of how to contact you so gave up. The shoes are still in the box. Your return instructions are far too complicated from kenbrown872@btinternet.com”

Helpful Report

Posted 1 week ago

Hi Just checked your order and you ordered a lip balm from us, we do not sell white sports shoes so think you must have reviewed the wrong company. Hope you resolve your issue with the seller of the shoes. Kind regards From The hogies Team

Posted 1 week ago

“never received it”

Helpful Report

Posted 1 week ago

Hi Please accept our apologies for the late reply, and thank you for letting us know that your order has not arrived yet. We have just tried to check your Royal Mail your tracking information and it is saying this: 'We have received your item at LANGLEY HWDC, our international processing centre. Your item is being prepared for despatch overseas.' This means that it is still in the UK at the Royal Mail processing Centre. We have opened a case with Royal Mail and have asked them to investigate and will let you know when we hear from them. If you would like to contact us in the meantime please email our customer service team at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 week ago

“I have received a produit with a bug inside and has already been used up. No answer from the customer service. I do not recommend !!”

Helpful Report

Posted 3 weeks ago

Hi We have just checked your order and cannot see that you have contacted our customer service team, if you would like to email them at: info@hogiesonline.co.uk they will be able to help resolve your issue. Please accept our apologies for any inconvenience this has caused you. From The Hogies Team

Posted 1 week ago

“Caution, expired goods delivered!!! Vorsicht, abgelaufene Ware geliefert!! January 4th, 2024 Ordered 3x30 high-quality ampoules for facial care. 2x30 ampoules expired in October 2021, 1x30 expired in May 2023, I wa stunned!!! No response from Hogies to my complain!! I asked their `friendly customer service` "info.hogies..." for a new delivery or money back, in the second email I asked for a return slip. No response reveived. To date nothing has happend, no money back and no return!! (The goods are for the trash can, the goods are unusable) February 21, 2024 I wait until today”

Helpful Report

Posted 1 month ago

Hi Please accept our apologies for the delay in replying to your emails and this review. We understand that our customer service team have been in touch with you now and fully refunded your order. We hope that your query has been resolved to your satisfaction. Thank you From The Hogies Team

Posted 2 days ago

“Unfortunately not quite the quality expected of a brand named product bought from Hogies, possibly used and not of date! Fortunately I was able to receive my refund from the aftersales team in time, so grateful for small mercies!”

Helpful Report

Posted 2 months ago

Hi We are sorry to hear that you are not pleased with the products you bought from us. We can assure you, and all our customers, that all our products are genuine as we only buy from a small number of established companies who we trust and have been buying stock from for over 10 years. We apologise for any inconvenience this caused you. Thank you From The Hogies Team

Posted 1 month ago

“Excellent service again. Choc's a thoughtful extra. Thank you”

Helpful Report

Posted 2 months ago

Hi Thank you for your lovely review and kind words. Glad you like the little chocolates. From The Hogies Team

Posted 1 week ago

“I couldn’t receive what I order and paid for because customs stopped it. So very disappointed.”

Helpful Report

Posted 2 months ago

Hi Thank you for letting us know about this issue. Unfortunately customs stop parcels entering the country for a whole host of different reasons, sometimes were are not able to ascertain why a parcel has been stopped. We have refunded you in full for your order, please accept our apologies for any inconvenience this has caused you. If you would like to contact our customer service team please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 week ago

“The perfume is not an original, this is my favourite perfume so I know how long it lasts and this just disappears. I read on trust pilot of other customers having the same issue. I am very disappointed and will be taking this matter further as this is a scam.”

Helpful Report

Posted 2 months ago

Hi We are sorry to hear that you are not pleased with the products you bought from us. We can assure you, and all our customers, that all our products are genuine as we only buy from a small number of established companies who we trust and have been buying stock from for over 10 years. If you would like to contact our customer service team at: info@hogiesonline.co.uk we will be happy to resolve this issue for you. Thank you From The Hogies Team

Posted 1 month ago

“Still haven’t received my products. Very disappointed. 😬. Purchased on my American Express several weeks ago. 2 / lip sticks. $ 75.00 No tracking communication was available. Deborah Colton 14410 160th PL NE Woodinville Wa. USA”

Helpful Report

Posted 3 months ago

Hello, Sorry to hear you received a delay in receiving your order to the United States. I can now see that your item was delivered on the 11th January. If you have any other queries or concerns please contact us on info@hogiesonline.co.uk. Regards, Hogies Online

Posted 3 months ago

“My first time purchasing from Hogies online. The Sulwhasoo cushion foundation I received showed expiration date in July 2022, which is 1.5 years ago. I can’t believe Hogies sells products that has been expired for 1.5 years! Customer service very unresponsive. Very disappointed with Hogies.”

Helpful Report

Posted 3 months ago

Hi We understand that our customer service team have been in touch with you and fully refunded your order. If we are aware that a product has an expiry date that has passed we include that on the product listing description so that customers are aware before they purchase, we do like to be open, honest and transparent about it. We hope that this issue has been resolved to your satisfaction. If you need to contact our customer service team for any reason please do so by email at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 days ago

“Misleading description of items”

Helpful Report

Posted 3 months ago

Hi Thank you for letting us know about this. We understand that our customer service team have been in contact with you and explained that there was a human error made on the product listing for which we apologise and have now corrected. The price for the lipstick is correct and is not based on the weight of the product. Please be assured that this was not intentional, we had several new members of staff uploading products and they have now had refresher training to ensure that this does not happen again. Kind regards From The Hogies team

Posted 2 days ago

“Mein Geld ist weg, keine Ware erhalten nach Retoure wegen unerwähnten zusätzlichen Zollgebühren von fast 14,00 Euro. Ich will mein Geld zurück!!!”

Helpful Report

Posted 3 months ago

Hi Apologies for late reply, we understand that your order has been fully refunded by our customer service team. We do have this information on our website as unfortunately we have no control over duties and taxes imposed locally : 'There are restrictions on some goods for certain International Delivery Destinations, so please contact us if you are unsure as to whether we deliver to your location. Please note that we do not refund postage costs if customers refuse an order due to duties imposed as we have no control over these charges and we cannot predict their amount. If you order goods from the website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.' Please accept our apologies for any inconvenience this may have caused you. From The Hogies Team

Posted 2 days ago

“I havent received my order yet!!! Where is it, its already payed and the delivery needs so long!”

Helpful Report

Posted 3 months ago

Hello Verena, Sorry to hear you are still waiting for your parcel to be delivered to Austria. The festive period seems to have slowed down international deliveries. I can see that your parcel is at customs and hopefully should be with you shortly. Sorry once again for your delay. Regards, Hogies Online

Posted 3 months ago

“Ordered nearly two weeks ago and no communication at all re my order despite emails asking. Know it’s a crazy busy time of year but why send me an email for a review when you don’t even respond as to where my order is up to?!”

Helpful Report

Posted 3 months ago

Hi Apologies for the late reply but just wanted to confirm that on your tracking information we can see that you order was delivered on the Thursday 28th December having been despatched from our warehouse on Friday 15th December. Thank you From The Hogies Team

Posted 2 days ago

“Don’t think this is a genuine item! I have used this product for 5 years, thought I’d found a bargain but certainly to good to be true! Packaging is different, product itself is different and my eyes are sensitive to it! No response from email at all, no help, can’t even access love chat now! Packaged great and cute little chocs but massively disappointed and won’t use again! The lack of customer service after spending £27 on a mascara is shocking!!!”

Helpful Report

Posted 4 months ago

Hi, We are sorry to hear that you were disappointed by your shopping experience with us. We would like to reassure you that we only sell 100% authentic products which we purchase from trusted and reliable companies. It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is greatly important to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic. This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business. If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 4 months ago

“I am very disappointed.I received my order. I ordered because I could not find the color Sweet Nothing VS Total Shine Addict but it showed on your page so $40 later I received the same colors I did not want in US with every color but the one I wanted.SMH”

Helpful Report

Posted 4 months ago

“Item missing. Poor customer service. Not recommended”

Helpful Report

Posted 5 months ago

Hello, We apologise for the inconvenience caused by the delay in receiving your order. Our customer service department has been in contact with you and has taken prompt action to dispatch the missing item to ensure your order is complete. They also informed you that they have initiated a claim with our delivery partners regarding this issue. Our customer service team believed they had addressed the issue to your satisfaction. However, if you believe there are any further matters they can assist you with, please do not hesitate to email us at info@hogiesonline.co.uk. Hogies team

Posted 5 months ago

Hogies Online is rated 4.9 based on 13,012 reviews