Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

“Very disappointed worked out very expensive didn't realise i had to pay duty tax”

Helpful Report

Posted 1 year ago

Hi Helen Please accept our apologies, we have looked into your order and can see that you should not have been charged, unfortunately this is due to a system error. Our customer service team will be in touch shortly and confirm that we are refunding the postage cost that you have paid. We hop this resolves the matter to your satisfaction. From The Hogies Team

Posted 1 year ago

“NOT HAPPY AT ALL...WASTE OF MONEY(FAKE!!)...”

Helpful Report

Posted 1 year ago

Hi We are sorry to hear that you are not happy with your purchase. We would like to assure you that all the products we sell are 100% genuine, it is illegal in the UK to sell counterfeit goods and we take this very seriously, our reputation is greatly important to us. We have been selling genuine fragrances for many years and rarely receive this sort of feedback, however, we value your opinion, so if you would like to return the item for a refund or replacement please let us know by contacting our customer service team at: info@hogiesonline.co.uk Many thanks From The Hogies team

Posted 1 year ago

“10 days later my package still is not shipped but my account had been charged. very poor customer service. tremendous disappoitment.”

Helpful Report

Posted 1 year ago

Hi Sorry to hear that The Royal Mail have not yet delivered your parcel. It was dispatched from our warehouse the day after you ordered it. We have just tracked your tracking information and it states: Your item has been received at ISC NEW YORK NY (USPS), United States of America. More information will be available as it travels through the network. It is on the way to you and Royal Mail will keep you updated as to where it is, hopefully it will arrive shortly. We apologise for any inconvenience this has caused you. If you need any further information or assistance please contact our customer service team at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

Hi Just checked your tracking information again and can see that your order has been delivered. Thank you for your patience and apologies for any inconvenience caused by the delay. From The Hogies Team

Posted 1 year ago

“Haven't received my order. Tried contacting royal mail who couldn't help me..no mail address available in royal mail so that one can contact them. But has written letter to hogies online customer service and waiting for their answer.”

Helpful Report

Posted 1 year ago

Hi Maja Thank you for letting us know. We have just checked the tracking for your order which shows that your order was delivered on Wednesday 22nd February. Please contact our customer services team at: info@hogiesonline.co.uk if you need any further assistance. Thank you From The Hogies Team

Posted 1 year ago

“Die Bestellung wurde am 11. aufgegeben. Bereits am 21. ist sie immer noch nicht da. Die Trackingnummer des Pakets sagt, dass die Ware gerade vorbereitet wird, es sind schon 10 Tage vergangen und die Lieferung hat sich nicht vom Fleck bewegt.”

Helpful Report

Posted 1 year ago

Hallo Ich habe gerade Ihre Tracking-Informationen überprüft und sie wurden wie folgt aktualisiert: Ihr Artikel hat das internationale Logistikzentrum in Übersee verlassen und ist unterwegs. Weitere Informationen werden verfügbar sein, wenn sie durch das Netzwerk reisen. Wir verstehen Ihre Frustration und entschuldigen uns für die Unannehmlichkeiten, die der Streik der Royal Mail und der Cyberangriff Anfang dieses Monats verursacht haben. Bitte haben Sie Geduld mit uns, während Ihre Bestellung das Royal Mail-System durchläuft. Aus Das Hogies-Team

Posted 1 year ago

“Dear customer service, I would like to give you a five stars but at this time I can’t since I haven’t received my order yet. I place my order on 1/12/23 and it’s 2/7/23 today. I think it takes so long to receive my merchandise. Maybe you would like to consider change different carriers in the future!”

Helpful Report

Posted 1 year ago

Hello We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have checked your tracking information and can confirm that your parcel has arrived at the sorting office in America. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 1 year ago

“Order was placed on January 6. It is January 23 and it has not arrived!!”

Helpful Report

Posted 1 year ago

Hello Thank you for your email. We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Our customer service team are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with this ongoing situation. We will contact you with any further updates or information as soon as we have receive them from Royal Mail Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 1 year ago

“Hogies has charged for items on my order but has not shipped amd refuses to respond.. Beware!!!”

Helpful Report

Posted 1 year ago

Hello Thank you for your email. We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Our customer service team are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with this ongoing situation. We will contact you with any further updates or information as soon as we have receive them from Royal Mail Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 1 year ago

“I have not received my order.”

Helpful Report

Posted 1 year ago

Hello Thank you for your email. We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Our customer service team are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with this ongoing situation. We will contact you with any further updates or information as soon as we have receive them from Royal Mail Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 1 year ago

“My box was really disappointing, palette opened and swatched. Sent back for a refund which was prompt”

Helpful Report

Posted 1 year ago

Hi Hannah We are sorry to hear that you are not happy with your mystery beauty box. I understand that our customer service team have been in touch and that you have returned the box to us and we have refunded you the full amount. We hope that this issue has been resolved to your satisfaction. From The Hogies team

Posted 1 year ago

“Bought a nails inc polish set for my partner as a Christmas present . 1 of the polish was dried up so un usable and another 1 has no brush attached to it so also unusable. I have emailed these about these issues but have had no reply... would not recommend and most definitely will not be buying from these again.. shocking products and no customer service”

Helpful Report

Posted 1 year ago

Hi Darryl We are sorry to hear that you are not happy with your purchase of the Nails Inc set. I understand that our customer service team have been in touch and requested photos of the product so that we can resolve this issue to your satisfaction. Please contact our customer service team again on: info@hogiesonline.co.uk or contact our office on 01438 821078. Thank you From The Hogies Team

Posted 1 year ago

“Bonjour je n ai jamais recu le colis Ou est ma commande svp? Merci”

Helpful Report

Posted 1 year ago

Hello Thank you for your email. We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Our customer service team are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with this ongoing situation. We will contact you with any further updates or information as soon as we have receive them from Royal Mail Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 1 year ago

“Horrendous service. Fobbed off with excuses of Royal Mail being at fault. I received goods from other retails despite their strikes. You don’t answer your phones. I have placed a review on trust pilot and will continue to pledge against your awful company. Worst service for quite a long time”

Helpful Report

Posted 1 year ago

Hello Angela We are sorry to hear that you it took so long for you to receive your order from us. We dispatched your order on Wednesday 30th November but, as you can see form the tracking information, it did not go into the Royal Mail system until Sunday 18th December, we can see that it was delivered on Wednesday 21st December. The delay was due to the huge backlog caused by the Royal Mail strikes and unfortunately we had no control over what happened to the parcels once they had been dispatched and left our warehouse. Our customer service team were dealing with hundreds of emails and calls throughout November, December and January due to the strikes as customers were understandably concerned and frustrated as to whether they would receive their orders before Christmas. Royal Mail have now cleared the backlog resumed their normal service. Please accept our apologies for the inconvenience this caused you. From The Hogies Team

Posted 1 year ago

“i’m appalled that hogies decided to use royal mail even though there have been strikes going on for a while now. I still have not received my perfume…It has been WEEKS.”

Helpful Report

Posted 1 year ago

Hi Malieka We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. We have used Royal Mail since we started Hogies over 10 years ago and have never had issue with their service, we also offer DPD as a delivery option. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. They are working their way through the parcels and delivering them as fast as they can. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“Item not arrived,do not answer their phone and ignore my emails”

Helpful Report

Posted 1 year ago

Hi Raymond We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“Not been delivered”

Helpful Report

Posted 1 year ago

Hi Judith We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“Haven’t received order. They obviously don’t track their own deliveries or they would know this. When they were contacted about the late delivery they blamed the postal strike but my order was submitted long before the strike started. According to the on line RM tracker, Royal Mail are still waiting for the order to be sent to them.”

Helpful Report

Posted 1 year ago

Hi Phillip We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“Ordered on November 29th and as of today, 13th December order not received. I know there has been postal disruption but I now think it may not arrive at all and it is an xmas present.”

Helpful Report

Posted 1 year ago

Hi Dale We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“I havent received it !”

Helpful Report

Posted 1 year ago

Hi Marc We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago

“Not received the item yet. Contacted customer service who replied with a copy paste message blaming Royal Mail strike and backlog despite the item was ordered nearly 14 days ago. Very little hope of receiving this item at all. Would never use again.”

Helpful Report

Posted 1 year ago

Hi We are really sorry to hear that you have not received your order. We do understand your frustration and apologise for the inconvenience caused. Unfortunately the number of Royal Mail strikes at this very busy time of year has caused an unprecedented amount of disruption and created a huge backlog of parcels sitting in their sorting offices throughout the country. This is having a massive impact on our customer service team who are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with the situation. We are working our way through the emails that we are receiving an apologise that we have not replied to yours yet. Our Royal Mail sorting office has been greatly impacted by the industrial action and we have been asked to advise customers to allow up to 7-10 working days extra for items to arrive. Please keep checking the tracking status online - https://www.royalmail.com/track-your-item as this is where all updates will be shown. We are a small online retailer and we pride ourselves on our excellent customer service. We are continuing to dispatch orders everyday as usual but we have no control over what happens to parcels once they leave our warehouse. Please contact our customer service team by email at: info@hogiesonline.co.uk and they will be able to keep you updated with any further information we have. Thank you for your patience and understanding. From The Hogies Team

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Hogies Online Reviews