Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.88

“Quick delivery. I could no find customer service number to complain about the product”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you are not happy with your purchase. We have replied to your product review to say that our customer service team will be in touch but if you would like to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 years ago

“My order was cancelled and I wasn't told why”

Helpful Report

Posted 2 years ago

Hi Thank you for letting us know, we have asked our customer service team to look into this and contact you to let you know why your order was cancelled. If, in the meantime, you would like to contact us please email our customer service team at: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 2 years ago

“Very slow shipping. Order placed 17 days ago and status is still « your item is being prepared for despatch overseas. »”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear this. Please contact our customer service department so we can look into this for you. Our email address is: info@hogiesonline.co.uk. Kind regards Hogies Customer Service Team

Posted 2 years ago

“The perfume I ordered - Summer Cool Water - had literally no smell to it at all. It said it was from 2019 but both myself and my partner smelt it and neither of us could smell anything. I think it was an old perfume and should not have been sold!”

Helpful Report

Posted 2 years ago

Good afternoon, Sorry to hear you wasn't happy with your order. I understand that we have already been in contact with you. Please contact our Customer Service Team if you have anymore questions. Our email address is: info@hogiesonline.co.uk. Kind regards Hogies Customer Service

Posted 2 years ago

“Parcel not yet delivered ...so cannot review ...help!”

Helpful Report

Posted 2 years ago

Hi We have just checked the tracking on your order and can see that several attempts were made to deliver it but Royal Mail could not get a reply at your address. We can see that the parcel has now been collected but if you need any further assistance please contact our helpful customer service team at: info@hogiesonline.couk Thank you From The Hogies Team

Posted 2 years ago

“Hallo, leider habe ich die Annahme verweigern müssen, da ein von Ihgnen nicht erwähnter Zoll Betrag von € 30,00 noch zusätzlich zu bezahlen gewesen wäre! Bitte um rasche Rücküberweisung meines bezahlten Betrages, Gruß Ingrid Brader”

Helpful Report

Posted 2 years ago

Hello Ingrid, We are sorry to hear this. Please can you contact our Customer Service Department. Kind regards Hogies Customer Service Team

Posted 2 years ago

“Just an apology but nothing done for the fact that I have to do all the work and return the faulty out of date beauty item”

Helpful Report

Posted 2 years ago

Hello, We are so sorry you are not happy with our service. Please contact our customer service department and we will try and rectify this for you. info@hogiesonline.co.uk

Posted 2 years ago

“Never received”

Helpful Report

Posted 2 years ago

Hi We have just checked the tracking for your order and it is showing as delivered on Saturday 20th May at 19.32pm. If you could confirm that you have not received the order we will look into this with Royal Mail and our customer service team will contact you as soon as we have an update. If you want to contact us in the meantime please email: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 years ago

“I received an item worth more than £70.00 faulty. I'm sure they knew. I noticed something odd before opening the box. It leaks and it arrived with most of the fluid gone. First time I buy here , it made it the last time too.”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that the product has leaked, our customer service team will contact you to try and resolve the issue to your satisfaction. If, in the meantime, you want to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 years ago

“the worst store I've ordered from, they don't respond to the customer's email”

Helpful Report

Posted 2 years ago

Hi We understand that you opened a return request which was authorised and that our customer service team have been in contact with you, if you need any further assistance please do not hesitate to contact us at: info@hogiesonline.co.uk. Thank you From The Hogies Team

Posted 2 years ago

“I Need to pay Tax and Transport for France It's not good”

Helpful Report

Posted 2 years ago

Hi Marie, Please can you send a copy of the receipt for the Tax to info@hogiesonline.co.uk so that we can reimburse you as you should not have been required to pay this. Kind regards, Hogies Online

Posted 2 years ago

“18/04/23,,very very disappointed and poor.when it comes to refund .”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you are not satisfied with your order. We have just looked into this for you and can see that the refund has been issued. If you have any further queries or questions regarding this please contact our customer service team at: info@hogiesonline.co.uk Many thanks From The Hogies Team

Posted 2 years ago

“Terrible Site, avoid it at all costs... They have sold me £800 worth of make-up which is a year out of date I can't believe it!! I have tried contacting customer services for weeks and I get ignored or told I will get called back absolute JOKE!!!”

Helpful Report

Posted 2 years ago

“i ordered 8 ultra mad lipstick. i got 5 only and they put the rest ( 3 pieces ) from a different lipstick!!!! if you don’t have it in stock then refund my money! worst service ever”

Helpful Report

Posted 2 years ago

Hi Apologies that you did not receive the 8 items you ordered, we have plenty of Dior Rouge Red Lipstick Ultra Rouge 545 Ultra Mad lipsticks. We are investigating why 3 of the incorrect products were sent to you. Please contact our customer service team at: info@hogiesonline.co.uk and we will resolve this issue to your satisfaction. Thank you From The Hogies Team

Posted 2 years ago

“I ordered my item on March 23, 2023, and still have not received it yet.”

Helpful Report

Posted 2 years ago

Hi Sorry to hear that it has taken Royal Mail a while to deliver your order. We have just checked your order and it was dispatched from our warehouse in the UK on the same day as you ordered it. The tracking information shows that it is due for delivery today so we hope you have now received it. If we can be of any further assistance please contact our customer service team at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 years ago

“Outer packaging was in pristine condition, but the packaging of the perfume I ordered was very clearly crushed, and was packed for distribution to me in that condition. On this occasion Royal Mail could not be blamed as the other packaging was not damaged in the slightest. Clearly Hogies thought it acceptable to send me heavily damaged goods. The glass bottle was ok albeit there was even a finger print on that as well, I assume from inspection. This makes for a very disappointing gift. Shan’t order from this place again Do not recommend”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that your order was disappointing and that the packaging was not in pristene condition. Our customer service team will be in contact with you to resolve this issue, if, in the meantime you would like to contact us please email: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 2 years ago

“I didn’t receive it Refund still not done”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you have not received your order. We have checked the Royal Mail tracking information and it says: 'Sorry, we were unable to deliver this item at 24-03-2023 as it was not possible to identify the delivery address. It will now be returned to the sender.' Unfortunately it looks like we have an incorrect address for you. Please contact our customer service team at: info@hogiesonline.co.uk and we will be able to resolve this issue for you. Many thanks From The Hogies Team

Posted 2 years ago

“Unfortunately I don't think the perfume is genuine... I have one Roler Pearl from the Dior website and the packaging is slightly different plus the actual perfume last longer. On top of that the ball inside it hardly moves so is difficult to get any liquid out of it. It is a shame because that was a gift for my friend. I will need to report that and hopefully will receive refund.”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you are not happy with your purchase. We would like to assure you that all the products we sell are 100% genuine, it is illegal in the UK to sell counterfeit goods and we take this very seriously, our reputation is greatly important to us. We have been selling genuine fragrances for many years and rarely receive this sort of feedback, however, we value your opinion, so if you would like to return the item for a refund or replacement please let us know by contacting our customer service team at: info@hogiesonline.co.uk Many thanks From The Hogies team

Posted 2 years ago

“Very disappointed worked out very expensive didn't realise i had to pay duty tax”

Helpful Report

Posted 2 years ago

Hi Helen Please accept our apologies, we have looked into your order and can see that you should not have been charged, unfortunately this is due to a system error. Our customer service team will be in touch shortly and confirm that we are refunding the postage cost that you have paid. We hop this resolves the matter to your satisfaction. From The Hogies Team

Posted 2 years ago

“NOT HAPPY AT ALL...WASTE OF MONEY(FAKE!!)...”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you are not happy with your purchase. We would like to assure you that all the products we sell are 100% genuine, it is illegal in the UK to sell counterfeit goods and we take this very seriously, our reputation is greatly important to us. We have been selling genuine fragrances for many years and rarely receive this sort of feedback, however, we value your opinion, so if you would like to return the item for a refund or replacement please let us know by contacting our customer service team at: info@hogiesonline.co.uk Many thanks From The Hogies team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Hogies Online Reviews