Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 15,122 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 15,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ware ist okay aber die,ganze Abwicklung ist schlecht. Es wird nirgends drauf hingewiesen das noch Zoll anfällt und extra gezahlt werden muss”

Helpful Report

Posted 1 month ago

Hello Marion, We are sorry to see that you have left us a negative review. I can see that our Customer Service team has been in contact with you to help resolve the situation. If I can be of further assistance, please do not hesitate to contact us. Kind Regards Hogies Team

Posted 4 weeks ago

“Quick delivery but product was really small version of the face tan drops I purchased”

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Posted 2 months ago

Hello Helen, Thank you for your feedback. We are so sorry to see you have left us a 2 star review. Our Customer Service team have contacted you regarding your order, we can see you ordered a 15ml product. Please ensure you check your spam or junk folders. We look forward to helping resolve this issue as soon as possible. Kind regards, The Hogies Team

Posted 2 months ago

“I placed an order 2 weeks ago and royal mail never delivered to me”

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Posted 4 months ago

Hello Pauline, Thank you for leaving your review. We are so sorry to hear there was a problem with your order. Our Customer Service Team have issued a refund for your parcel that was lost in transit. We apologise for any inconvenience caused. Kind regards, The Hogies Team

Posted 3 months ago

“Ordering and paying easy getting the package on time afterwards problem Delivery agent hopeless tracking package a joke arrived three days late for birthday.”

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Posted 4 months ago

Hello David, Thank you for leaving your review. We are so sorry to see you have rated us 2 stars. Our Customer Service Team have now contacted you to help resolve this issue as soon as possible. Kind regards, The Hogies Team

Posted 4 months ago

“I didn’t get any notice of delivery and haven’t received anything yet.”

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Posted 6 months ago

Hi Apologies for the delay in replying to your review. We have checked the tracking on your order and can see that it was delivered today. If you wish to contact our customer service team they will be happy to help in anyway, please email: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 6 months ago

“I am very disappointed indeed The bottle of perfume was very scratched and not suitable to be given as a present I have asked for a return sticker but you haven’t been in touch with me!!”

Helpful Report

Posted 6 months ago

Hello Philomena, Thank you for your review. We are sorry to see you have had a negative experience shopping with us. Our Customer Service team have now contacted you regarding this issue. Kind regards, The Hogies Team

Posted 6 months ago

“The box received was damaged on top and on the side! This is a gift hence we had to cut the torn part to look decent”

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Posted 7 months ago

Hello Ranjna, Thank you for leaving your review. We are so sorry to see you are unhappy with your purhcase. Our team have checked your order and we can see you ordered one of our products advertised as a 'Blemished Box.' At Hogies, we sell big brands for less! Some packaging may have some imperfections such as dents, marks, unsealed or no box however we always include this in the item description and this will reflect on the discount of the products! Our Customer Service Team have contacted you regarding this issue! Kind regards, The Hogies Team

Posted 7 months ago

“I ordered 2 automizer of mfk Worth 165 pounds . I got delay in delivery”

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Posted 8 months ago

Hi Abdul, Thank you for leaving your review. We are sorry to hear there was a delay in your delivery. Our Customer Service Team have contacted you regarding this issue. Kind regards, The Hogies Team

Posted 8 months ago

“Bought Creed Silver Mountain Water 100ml, really disappointed on delivery as not cellophane wrapped as they are normally and looked like it had been opened from the state of the box. Won’t use again🙄”

Helpful Report

Posted 9 months ago

Hi Phil, Thank you for leaving your review. Your feedback always helps us to maintain and improve our services. We are so sorry to hear you have had a negative experience shopping at Hogies. We can see that our Customer Service team responded to your initial email to help resolve this issue. The reply may have gone into your Junk or Spam folder. Please let us know so we can resolve this matter quickly for you. Kind regards, From The Hogies Team

Posted 9 months ago

“Website would not take order, called your office and was told they could only deal with website wasted nearly 1 hour”

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Posted 1 year ago

“The chocolate’s where so cute and put a big smile on my face, however the sprayer of my perfume came damaged and doesn’t spray properly, which is shame as its meant to be my wedding fragrance”

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Posted 1 year ago

Hello, We are truly sorry to hear about the issues with your order, and we understand how important it is, especially if it's intended for your wedding. We apologise for any inconvenience caused. To address the problem with the damaged perfume sprayer, please get in touch with our customer service team at info@hogiesonline.co.uk. They will be more than happy to assist you in finding a solution and ensuring that you receive a fully functional perfume sprayer. Your satisfaction is important to us, and we want to make sure you have the perfect fragrance for your special day. We are delighted to hear that the chocolates brought a smile to your face, and we appreciate your kind words. Should you have any further questions or concerns, please don't hesitate to contact our customer service team, who are dedicated to providing you with the best assistance possible. Once again, we apologise for any inconvenience, and we look forward to helping you resolve this matter promptly. Hogies Team

Posted 1 year ago

“Dear Hogies, Responding to your request to share a short review: My experience was not very good, here is why: I was very happy to find a perfume that I can‘t get in Germany anymore, so I ordered two bottles, accepting very high shipment costs compared to other purchases from UK. I then was informed that, „for customs reasons“, my order had to be reduced to one bottle, but without reducing shipment cost. Then I was contacted by DPD asking to settle customs before receiving the shipment. That cost me another 30£. So eventually ordering the one bottle of perfume came with a cost plus of approx. 50% and took very long to reach me. I understand Brexit has complicated things, but other UK based online shops seem to have adapted much better.”

Helpful Report

Posted 1 year ago

Hi Thank you very much for letting us know about this issue. Please accept our apologies, we are looking into why you had to pay customs and our customer service team will be in touch as soon as we have identified why, and to let you know what we can do to resolve this to your satisfaction. In the meantime, should you wish to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 1 year ago

“Have regularly bought this product from other stores never online, but it has never been the strong colour as this is especially for eau de toilette. Therefore I am a bit sceptical whether this is an original product. The smell of it also does not seem the same as I am used to. Disappointed with the product”

Helpful Report

Posted 1 year ago

Hi , We are sorry to hear that you were disappointed by your shopping experience with us. We would like to reassure you that we only sell 100% authentic products which we purchase from trusted and reliable companies. It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is greatly important to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic. This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business. Our customer service team have contacted you to resolve your issue and given you the option to return the product as you are not happy with it. If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk Thank you Hogies Team

Posted 1 year ago

“I ordered two beauty flash balms, only one arrived. I contacted the company and they said they would send another, nothing arrived. I had to call several times to eventually get a partial refund. The staff were friendly and polite it was just a pity I had to call several times”

Helpful Report

Posted 1 year ago

Hello, We sincerely apologise for the inconvenience you experienced with your recent order of two Beauty Flash Balms. We understand how frustrating it can be when you don't receive your full order as expected. We deeply regret that the replacement item did not reach you as promised, and that it required multiple calls to resolve the matter. This is certainly not the level of service we aim to provide to our valued customers. Your feedback regarding the courtesy of our staff is very appreciated. Once again, we apologise for any frustration this situation may have caused. We are continuously working to improve our processes to ensure such issues are minimized in the future. Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further concerns or if there's anything else we can assist you with. Hogies Team.

Posted 1 year ago

“Unfortunately the lining from the cap of the Dior bottle/ container is peeling the silver lining away into the concealer. So every time I apply, I am covered in silver specks. Disappointing as I have been purchasing from Dior for years and this has never happened with their products. Leads me to think the product may not be completely authentic!”

Helpful Report

Posted 1 year ago

Hi We are sorry to hear that you were disappointed by your shopping experience with us. We would like to reassure you that we only sell 100% authentic products which we purchase from trusted and reliable companies. It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is greatly important to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic. This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business. Our customer service team have contacted you to resolve your issue and given you the option to return the product as you are not happy with it. If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

“2 stars as one of the products (dr jart) was over a year expired The items were purchased in the first week September 2023 and the makeup expired 09/05/2022”

Helpful Report

Posted 1 year ago

“One origins plantscription seems to have been in the heat resulting in it becoming a gue. I left a message to return my call but to no avail I have posted the offending item back and am awaiting some contact”

Helpful Report

Posted 1 year ago

Hi Please accept our apologies that the heat has affected your Origins skincare product. We understand that our customer service team has refunded you in full. If you need to contact us please do so at: info@hogiesonline.co.uk Many thanks From The Hogies Team

Posted 1 year ago

“Good service”

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Posted 1 year ago

“Very good product and service but the problem is I live in Switzerland and I had to pay more than Fr.20 as taxes. This is not written on the website and so I would never order again @ Hogies unfortunately.”

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Posted 1 year ago

“Thought ide Purchased Yet Another Great Bargain - From Hogies.. Ice Chronograph Party Watch, A Gift For My Partner ICE Watch Hadn't even Been Worn For 14 days Yet & The Battery Has Gone Onit All Ready.. Watch Specialist In Arndale Manchester Quoted £18 For Replacement Battery :-( I queried If It was Plated in 24Ct Gold .. Apparently Its The Cheapest Quote I'll Get, Hmmm”

Helpful Report

Posted 1 year ago

Hi Thank you for letting us know about this issue, we are really sorry to hear that the battery has stopped working so soon after you received the watch. Our customer service team will contact you to resolve the matter, but if, in the meantime you wish to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

Hogies Online is rated 4.9 based on 15,122 reviews