Hogies Online Reviews

Name: Hogies Online
Address: Units C5 & C6FNup End Business centre, ,, Old Knebworth, Hertfordshire
Rating: 4.89

4.9 Rating 13,049 Reviews

98 %

of reviewers recommend Hogies Online

4.9

Based on 13,049 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 30th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website would not take order, called your office and was told they could only deal with website wasted nearly 1 hour”

Helpful Report

Posted 5 months ago

“The chocolate’s where so cute and put a big smile on my face, however the sprayer of my perfume came damaged and doesn’t spray properly, which is shame as its meant to be my wedding fragrance”

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Posted 5 months ago

Hello, We are truly sorry to hear about the issues with your order, and we understand how important it is, especially if it's intended for your wedding. We apologise for any inconvenience caused. To address the problem with the damaged perfume sprayer, please get in touch with our customer service team at info@hogiesonline.co.uk. They will be more than happy to assist you in finding a solution and ensuring that you receive a fully functional perfume sprayer. Your satisfaction is important to us, and we want to make sure you have the perfect fragrance for your special day. We are delighted to hear that the chocolates brought a smile to your face, and we appreciate your kind words. Should you have any further questions or concerns, please don't hesitate to contact our customer service team, who are dedicated to providing you with the best assistance possible. Once again, we apologise for any inconvenience, and we look forward to helping you resolve this matter promptly. Hogies Team

Posted 5 months ago

“Dear Hogies, Responding to your request to share a short review: My experience was not very good, here is why: I was very happy to find a perfume that I can‘t get in Germany anymore, so I ordered two bottles, accepting very high shipment costs compared to other purchases from UK. I then was informed that, „for customs reasons“, my order had to be reduced to one bottle, but without reducing shipment cost. Then I was contacted by DPD asking to settle customs before receiving the shipment. That cost me another 30£. So eventually ordering the one bottle of perfume came with a cost plus of approx. 50% and took very long to reach me. I understand Brexit has complicated things, but other UK based online shops seem to have adapted much better.”

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Posted 5 months ago

Hi Thank you very much for letting us know about this issue. Please accept our apologies, we are looking into why you had to pay customs and our customer service team will be in touch as soon as we have identified why, and to let you know what we can do to resolve this to your satisfaction. In the meantime, should you wish to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies team

Posted 5 months ago

“Have regularly bought this product from other stores never online, but it has never been the strong colour as this is especially for eau de toilette. Therefore I am a bit sceptical whether this is an original product. The smell of it also does not seem the same as I am used to. Disappointed with the product”

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Posted 5 months ago

Hi , We are sorry to hear that you were disappointed by your shopping experience with us. We would like to reassure you that we only sell 100% authentic products which we purchase from trusted and reliable companies. It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is greatly important to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic. This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business. Our customer service team have contacted you to resolve your issue and given you the option to return the product as you are not happy with it. If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk Thank you Hogies Team

Posted 5 months ago

“I ordered two beauty flash balms, only one arrived. I contacted the company and they said they would send another, nothing arrived. I had to call several times to eventually get a partial refund. The staff were friendly and polite it was just a pity I had to call several times”

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Posted 6 months ago

Hello, We sincerely apologise for the inconvenience you experienced with your recent order of two Beauty Flash Balms. We understand how frustrating it can be when you don't receive your full order as expected. We deeply regret that the replacement item did not reach you as promised, and that it required multiple calls to resolve the matter. This is certainly not the level of service we aim to provide to our valued customers. Your feedback regarding the courtesy of our staff is very appreciated. Once again, we apologise for any frustration this situation may have caused. We are continuously working to improve our processes to ensure such issues are minimized in the future. Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further concerns or if there's anything else we can assist you with. Hogies Team.

Posted 6 months ago

“Unfortunately the lining from the cap of the Dior bottle/ container is peeling the silver lining away into the concealer. So every time I apply, I am covered in silver specks. Disappointing as I have been purchasing from Dior for years and this has never happened with their products. Leads me to think the product may not be completely authentic!”

Helpful Report

Posted 6 months ago

Hi We are sorry to hear that you were disappointed by your shopping experience with us. We would like to reassure you that we only sell 100% authentic products which we purchase from trusted and reliable companies. It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is greatly important to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic. This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business. Our customer service team have contacted you to resolve your issue and given you the option to return the product as you are not happy with it. If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 6 months ago

“2 stars as one of the products (dr jart) was over a year expired The items were purchased in the first week September 2023 and the makeup expired 09/05/2022”

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Posted 7 months ago

“One origins plantscription seems to have been in the heat resulting in it becoming a gue. I left a message to return my call but to no avail I have posted the offending item back and am awaiting some contact”

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Posted 7 months ago

Hi Please accept our apologies that the heat has affected your Origins skincare product. We understand that our customer service team has refunded you in full. If you need to contact us please do so at: info@hogiesonline.co.uk Many thanks From The Hogies Team

Posted 7 months ago

“Good service”

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Posted 8 months ago

“Very good product and service but the problem is I live in Switzerland and I had to pay more than Fr.20 as taxes. This is not written on the website and so I would never order again @ Hogies unfortunately.”

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Posted 8 months ago

“Thought ide Purchased Yet Another Great Bargain - From Hogies.. Ice Chronograph Party Watch, A Gift For My Partner ICE Watch Hadn't even Been Worn For 14 days Yet & The Battery Has Gone Onit All Ready.. Watch Specialist In Arndale Manchester Quoted £18 For Replacement Battery :-( I queried If It was Plated in 24Ct Gold .. Apparently Its The Cheapest Quote I'll Get, Hmmm”

Helpful Report

Posted 8 months ago

Hi Thank you for letting us know about this issue, we are really sorry to hear that the battery has stopped working so soon after you received the watch. Our customer service team will contact you to resolve the matter, but if, in the meantime you wish to contact us please do so at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 8 months ago

“The prices are very reasonable but the decription on defected items is not clear. Stating Package can be dented implies the outer package, and not the item itself as being defected.”

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Posted 8 months ago

Hi Thank you for letting us know about this. Our customer service team have been in contact with you and hopefully resolved this issue to your satisfaction. All of our products are brand new and we do try and make it very clear in our product description if a product has a dented box or a defect with the packaging as we like to be completely honest and transparent with our customers. Thank you From The Hogies Team

Posted 8 months ago

“very long delivery. I still haven't received my product”

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Posted 9 months ago

Hi Thanks for leting us know about this. We have just checked your DPD tracking information and as of Thursday 6th July it is showing this: 'Your item has been presented to Customs on 06-07-2023 for assessment. More information will be available once the assessment is complete.' We will look into this and see if we can find out any further information and let you know if we do. If, in the meantine, you would like to contact us please do so by emailing: info@hogiesonline.co,uk Thank you From The Hogies Team

Posted 9 months ago

“Postal system not good”

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Posted 10 months ago

Hi We have looked into this for you and can see that you placed your order on Bank Holiday Monday, 29th May, and we despatched it on Tuesday 30th May. We can see that you selected Royal Mail Tracked 48 for your order and the tracking shows that it was delivered at lunchtime on Thursday 1st June. We do offer a faster delivery service which is Royal Mail Tracked 24, it may be worth selecting that for any future orders if you would like to receive them faster. If you need any further information, or we can help in any way, please contact our customer service team at: info@hogiesonline.co.uk. Thank you From The Hogies Team

Posted 10 months ago

“I paid for next-day delivery (Monday). I received my order by Friday.”

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Posted 11 months ago

Hi We have checked your Royal Mail tracking and can see that we dispatched your order on Tuesday 2nd May and Royal Mail delivered it on Friday 5th May, we are sorry that Royal Mail did not deliver it the next day. Our customer service team will be in touch to refund you. Thank you for letting us know. From The Hogies Team

Posted 11 months ago

“I still haven't received my order. You should have an option for DHL delivery if the client chooses to do so. Royal mail takes forever..”

Helpful Report

Posted 1 year ago

Hi We have just checked your order and can see that it was dispatched from our warehouse on Monday 20th March, Royal Mail tracking shows that your order has been delivered. Apologies that it took a while to reach you. If you need any further assistance please contact our customer service team at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

“One of the travel size body mist bottles were empty”

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Posted 1 year ago

Hi We are sorry to hear that there is an issue with your order. Please can you contact our Customer Services Team at: info@hogiesonline.co.uk and we will be happy to resolve this issue to your satisfaction. Many thanks From The Hogies Team

Posted 1 year ago

“The eyebrow pencil arrived on time and as planned i was very impressed by the great communication throughout the order to delivery process. I am however deeply disappointed that the product has turned up with a lid that doesn't properly turn, it's bent and as a result, the actual eyebrow brush/pencil is bone dry! It feels like they inherit all the old damaged goods and sell them off through the website.”

Helpful Report

Posted 1 year ago

Hi We are sorry to hear that you are not happy with your order. Please can you contact our customer service team who will help to resolve this issue to your satisfaction. Please email: info@hogiesonline.co.uk Many thanks From The Hogies Team

Posted 1 year ago

“Order place Feb 15. Still no tracking, still not shipped, still processing.”

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Posted 1 year ago

“Not great”

Helpful Report

Posted 1 year ago

Hi Sophie We are sorry to hear that you are not happy wth your purchase and would like to resolve this issue to your satisfaction as soon as possible. Please can you contact our customer service team on: info@hogiesonline.co.uk and they wil be able to help. Thank you From The Hogies Team

Posted 1 year ago

Hogies Online is rated 4.9 based on 13,049 reviews