Hilton Car Supermarket Reviews

Name: Hilton Car Supermarket
Address: Auckland Park, Bletchley, Milton Keynes, Auckland Park, Bletchley, Milton Keynes, Buckinghamshire
Rating: 4.89

4.9 Rating 4,775 Reviews

97 %

of reviewers recommend Hilton Car Supermarket

Company Reviews

Metrics

Info

4.9

Based on 4,775 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

1908 888800

Email:

simron@hiltoncarsupermarket.co.uk

Location:

Auckland Park, Bletchley, Milton Keynes,
Auckland Park, Bletchley, Milton Keynes
Buckinghamshire
MK1 1BU

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“Good comms and delivery on time”

Helpful Report

Thank you, Elizabeth, for your kind review. We're delighted our clear communication and reliable delivery made your experience so straightforward. We truly appreciate your feedback and hope you enjoy many memorable journeys ahead.

“Douglas and the colleagues always provide excellent service. From inquiry until delivery, there are no issues. We continue to return because of this.”

Helpful Report

Thank you, Nancy, for your valued feedback. We're pleased Douglas and our team have consistently maintained such a high standard of service throughout your experiences with us. Your loyalty is sincerely appreciated, and we look forward to welcoming you back whenever you're ready for your next purchase.

“For six years, I have driven a Hilton Car Supermarekt. Excellent service. I found the procedure to be simple thanks to Douglas.”

Helpful Report

Thank you, Vivian, for your valued feedback. We're pleased Douglas helped make your experience simple and hassle-free, and we're especially grateful for your loyalty over the past six years. We sincerely appreciate your support and hope your vehicle continues to serve you wonderfully.

“This is now the third car purchased from Hilton Car Supermarket, and the entire experience has been excellent. Both Paul Allen and the girls we interacted with later in the process were a pleasure to work with.”

Helpful Report

Thank you, Hannah, for your wonderful review. We're delighted you've chosen our dealership for a third vehicle and that Paul Allen and our team made the experience so enjoyable. Your continued trust means a great deal to us, and we look forward to welcoming you back for your next purchase.

“Hilton Car Supermarket provides excellent service. Very happy with how simple and fast the entire process was.Throughout the process, Mirza Ansab and the entire crew were incredibly helpful and knowledgeable.”

Helpful Report

Thank you, Lillian, for your generous feedback. It's wonderful to know Mirza Ansab and the wider team delivered such helpful and knowledgeable service, making your experience both quick and straightforward. We truly value your recognition and hope every journey in your new car is a pleasure.

“Great value for money.Fast working and accommodating”

Helpful Report

Thank you for your kind review. We're delighted our accommodating approach and efficient service met your expectations. We greatly appreciate your recognition and wish you many safe and comfortable journeys ahead.

“Enquired about a car 2 years ago the car was £17350 the car has still not been sold and goes down in price each week now £11,000 each time I get an email I have rang Hilton cars for almost 2 years to remove my name off the list for this car and everyday in the last 2 weeks still no success. Cars are not selling as not reliable please avoid this company”

Helpful Report

Hi Charlotte, thank you for taking the time to share your feedback. We apologise for the inconvenience caused by the continued communications and regret that your previous requests were not actioned sooner. This is not the experience we strive to provide at HCS. Customer satisfaction is important to us, and your concerns have been forwarded to the relevant team for review. Please be assured that your contact details have now been removed from our system. We appreciate you bringing this matter to our attention and remain committed to providing a more responsive and customer-focused experience.

“The process of buying the car was easy and straight forward. Trying to contact them after the sale is difficult as they will ignore your emails. They guaranteed me that they service all their cars before selling, including mine however the one I purchase couldn’t have been serviced. They were meant to send documented evidence which I never received nor was the on board service updated. Car also came with other underlying issues which was stored in the ECU before purchasing however when I notified them through email, they just ignored it as well.”

Helpful Report

Dear Customer, thank you for sharing your experience with us. We regret to hear that your experience following the purchase did not meet your expectations and apologise for the inconvenience caused. At HCS, we aim to provide a professional and supportive service throughout the ownership journey, and we are sorry that this was not your experience. Please reach out to our customer portal at https://customer-support.hiltoncarsupermarkets.com/ with your full name and vehicle registration number, so our Aftersales Team can review your concerns and provide the appropriate assistance and support. Thank you for bringing this matter to our attention. We are committed to addressing your concerns and working towards a positive resolution to help restore your confidence in our services.

“I recently purchased my VW from Hilton Car Supermarket and couldn’t be happier with the experience. From start to finish, Abul was absolutely fantastic. He was professional, attentive, friendly and extremely helpful throughout the whole process. Abul went above and beyond to make sure everything was explained clearly and that I felt comfortable and confident with my purchase. Nothing was too much trouble, and his excellent customer service made the whole experience smooth and stress-free. I would highly recommend Hilton Car Supermarket, and especially Abul, to anyone looking to purchase a car. He is a real credit to the company and provided an excellent level of service from beginning to end. Thank you, Abul!”

Helpful Report

Thank you, Samia, for sharing such thoughtful feedback. We're thrilled Abul provided such a polished and personable experience, making every stage of your purchase feel straightforward and stress-free. His dedication to ensuring you felt comfortable and well informed reflects the standard of service we strive to deliver. We sincerely appreciate your recommendation and hope you enjoy many rewarding drives in your new VW.

“I called in with my daughter for a brief inspection after seeing the car online. Douglas, the salesman, welcomed me and gave me advise without putting any pressure on me. I went back that afternoon with my wife to buy the car and take a test drive. Everything went smoothly and flawlessly, and the greatest advise was given. Excellent!”

Helpful Report

Thank you for sharing your experience. We're pleased Douglas' professional and considerate approach made both your visits comfortable and straightforward. It's wonderful to know his advice and guidance helped make your purchase such a positive experience. We sincerely appreciate your kind words and wish you many enjoyable journeys ahead.

“Punctual ,knowledgeable and supportive”

Helpful Report

Thank you, Keren, for your wonderful review. We're delighted our professional and well-informed team provided the reliable support you needed throughout. We greatly appreciate your feedback and wish you every enjoyment in your new vehicle.

“A highly competent service made buying a new car much less stressful.I would especially want to thank Douglas, who went above and above to sell me the car. I would suggest Hilton Car Supermarket.”

Helpful Report

Thank you, Richard, for your kind review. We're delighted Douglas' professionalism and commitment made such a positive difference to your experience. We're grateful for your recommendation and hope you enjoy every journey in your new vehicle.

“Good Customer service, very helpful! Will get you in and out quickly!!”

Helpful Report

Thank you, Millie, for your valued review. We're delighted our professional and attentive service helped make your visit quick and hassle-free. We truly appreciate your support and hope you enjoy every journey in your new vehicle.

“No pressure to purchase a specific vehicle. The application procedure was very simple. This is the dealership that didn't take all day to sell thier cars, I must say.”

Helpful Report

Thank you, Leilani, for your wonderful review. We're glad our no-pressure approach and straightforward process made your experience so smooth and efficient. We truly appreciate your feedback and wish you many enjoyable journeys ahead.

“Outstanding. Mohammad and the other team members provided amiable service. Mohammad discovered my ideal car after understanding what I was seeking for. I'm grateful.”

Helpful Report

Thank you, Francis, for your valued feedback. It's fantastic to know Mohammad's thoughtful approach and understanding of your needs helped you find your ideal car. We're pleased you felt so well supported and wish you many happy miles ahead.

“The experience on The experience on service I received at the branch once again service I received at the branch once again”

Helpful Report

Thank you, Daniel, for sharing your experience. We're delighted our team once again delivered the welcoming and professional service you expect from us. We truly value your continued support and hope to see you again in the future.

“Friendly & professional service.”

Helpful Report

Thank you, Ralph, for your wonderful review. We're glad our courteous and professional service contributed to a positive experience. We truly value your support and hope you enjoy every journey ahead.

“Every employee I have spoken to and I think I have spoken to everyone of them has been extremely knowledgeable and helpful. Easy car buying experience.”

Helpful Report

Thank you, Lily, for your kind review. We're pleased our team consistently provided the knowledge and support you needed, making your car-buying journey simple and reassuring. We truly appreciate your support and wish you every enjoyment in your new vehicle.

“Quick easy and very friendly staff.”

Helpful Report

Thank you, Violet, for your generous feedback. It's fantastic to know our friendly service made your experience both easy and efficient. We greatly appreciate your kind words and wish you many smooth and enjoyable journeys ahead.

“Great customer service, friendliness and capability. A great experience doing something about which I was initially apprehensive.”

Helpful Report

Thank you, Jose, for sharing your experience. It's wonderful to know our knowledgeable and friendly team helped put you at ease and made the process feel straightforward. We sincerely appreciate your kind words and wish you many happy miles ahead.

Hilton Car Supermarket is rated 4.9 based on 4,775 reviews